Jobs at Jubilee Insurance

Job Ref. No. JLIL042

Role Purpose

The purpose of this role is to work on, establish, implement and enforce a robust Data Protection and Compliance Framework and Systems (policies, processes, and tools), to ensure that the different companies within Jubilee Insurance are compliant with the Data Protection Act and Regulations.

Main Responsibilities

• Establishing the Data Protection Act Governance, regulatory framework and implementation plan which shall include development of the various required statements and policies.
• Guiding the various Companies, their departments, and all support functions on implementation of Data Protection Act 2019 requirements and supporting them to ensure compliance with the Act.
• Regularly training of all internal stakeholders involved in data collection/processing, updating the training as well as conducting specific trainings for specific processing requirements.
• Conducting audits to ensure compliance, accountability and address potential issues proactively.
• Serving as the Data Protection Officer and point of contact between the Companies, the Data Commissioner and other Regulatory Authorities and co-operating with them during inspections by answering any complaints or queries raised with regards to Data Protection.
• Monitoring performance and adherence to the requirements of the regulation while providing advice on the data protection impact assessment.
• Creating and maintaining a register on comprehensive records of all data processing activities conducted by the company, including the purposes of all processing activities, which must be made public on request.
• Interfacing with data controllers, data processors and data subjects to inform them about the use of data, the data protection rights, obligations, responsibilities, measures the companies and support functions have put in place to protect personal and/or sensitive information and raise awareness on all of the above.
• Advising and recommending to the institutions/support functions and their employees on the interpretation and/or application of the Data Protection Act or any other written law on data privacy.
• Handling queries or complaints internally or externally regarding data confidentiality and use.
• Providing status updates to the Head of Compliance, Senior and Middle Management on a regular basis (at least monthly) and drawing immediate attention to any failure to comply with the applicable data protection requirements
• Data Protection Regulations: Developing together with the business and support functions, carrying out impact assessments, data protection policies, guidelines, and processes to ensure that compliance is consistent and in line with the Data Protection Act.
• Creating an Information Base: Guide and support on the creation of an information base on Data Protection and any other elements which may be helpful to the controllers and the staff of the organization.
• Relationship Building: Build a stable professional relationship with data controllers providing advice where necessary and investing time and efforts in showing the benefits of data protection compliance.
• Support the business in preparation of digital and other privacy statements as may be required for the institutions and supporting functions and ensure processes are put in place for the institutions/support functions to collect consents from the relevant data subjects and partners, have relevant privacy statements provided on all company forms and/or literature, websites and other communication or data collection mediums. 
• Preparing an annual work programme at the beginning of each year for the upcoming year for the sign off by the institution.
• Networking with other Data Protection Officers to share information and keep up with information and emerging trends around data protection as well as following up on change in laws and make recommendations on changes required.

Key Competencies

• Expertise in data protection law and practice
• A complete understanding of the company’s IT infrastructure, technology, technical and organizational structure.
• Experience and knowledge of the organization’s data processing operations and the level of data protection required for what is processed.
• Should be both reliable and independent, with no prior commitments that would interfere with the monitoring responsibilities of the Data Protection Officer.
• Should have excellent management skills and be able to interface easily with both internal staff at all levels and outside authorities.
• Personal skills: integrity, initiative, organization, perseverance, discretion, ability to assert himself/herself in difficult circumstances, interest in data protection and motivation to be a Data Protection Officer.
• Interpersonal skills: Communication, Negotiation, Conflict Resolution and Ability to build working relationships.

Qualifications

• Bachelor of Laws
• Para Legal Diploma from Kenya School of Law
• Privacy Professional Certifications provided by the International Association of Privacy Professionals (IAPP) such as Certified Information Privacy Professional (CIPP), Certified Information Privacy Professional/Information Technology (CIPP/IT).

Relevant Experience

• Minimum of 2 years’ relevant experience in a mid-management level in a compliance/audit environment, within the financial services industry but preferably in the insurance or banking industry.

Closing Date: March 21, 2022.

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Job Ref. No. JLIL038

Role Purpose

The role holder will be responsible for managing and overseeing all projects within the Life Company from inception through to handover to business, ensuring the delivery of specified products and services within the agreed timelines, quality, and cost parameters. The role holder will develop, streamline, and nurture key relationships with project stakeholders, encouraging a future-orientation and championing the values of the organization.

Main Responsibilities

• Plan, develop, implement, and manage all digitization projects for the Life Company. Coordinate interdepartmental functions to minimize delays and work with the business on a regular basis to review deliverables and ensure deadlines are met.
• Develop project strategy and supporting business case. Lead in the development of the strategic approach for the program, its major time frames, and a definition of its major deliverables to address needed goals and outcomes.
• Lead the business team in establishing project direction, identifying interdependencies, communicating requirements, tracking progress, making decisions, and resolving conflicts and issues.
• Establish and monitor performance metrics and goals for projects, including process measures, outcomes measures and financial measures. Document and present project results through operational reports, outcomes studies and presentations.
• Own and make needed decisions to ensure the successful resolution of all issues, problems and changes within the project that do not alter or defer significantly from the agreed upon milestones and major deliverables.
• Identify specific project evolutionary needs, changes and direct the development of appropriate approach, plans and deliverable alterations focused on optimizing success and goal achievement.
• Develop and manage budgets to control expenditures in accordance with project budget allocations, together with the conformance to timing, limits and usage of funding as agreed upon in the spending plan for the assigned project(s).
• Ensure that the project fully cooperates with the organizational governance functions and provides oversight for the definition and exercise of regular restatement and reporting required by organizational governance policies.
• Manage vendor relationships and negotiate, administer, and monitor project contracts to ensure vendors meet service level agreements.
• Conduct reviews to assess project outcomes and to identify and capture lessons learned to enable continuous improvement. Contribute to the provision of documentation for new or improved processes, products, and services and to ensure that good practice is disseminated throughout the organisation.
• Review and implement standard operating procedures for all business units within the Life Company and liaise with the functional heads to ensure full compliance with the agreed standards, systems, and procedures
• Regularly audit the exceptional and anomaly reports to ensure that corrective actions are being taken and highlight areas that the operational functions need to review.
• Review overall customer experience by analyzing complaints, ensuring root cause analysis is done and corrective actions taken.
• Take the lead on internal and external audits, as well as ISO audit, to ensure full compliance and resolution of any audit queries

Key Competencies

• Visionary Leadership
• Entrepreneurial Spirit
• Market Awareness
• Customer Focus
• Excellent communication skills: both verbal and written
• Continuous Innovation

Qualifications

• Bachelor ‘s degree in Project Management or any other related field
• Certification in PMP or Prince 2

Relevant Experience

• Minimum of 6 years’ experience, preferably in the insurance and banking industry.

If you are qualified and seeking an exciting new challenge,

Deadline: 28th March 2022