Jobs at Jubilee Insurance

Job Ref. No: JAML058

• We currently have an exciting career opportunity for a Human Resources Intern within Jubilee Asset Management Limited. The position holder will report to the Senior Human Resources Business Partner and will be based at our Head Office in Nairobi.

Role Purpose

• The Human Resources Intern will assist the Human Resource Business Partner in offering vital administrative assistance, guaranteeing seamless operations and aiding in diverse HR functions. The role holder will also be required to assist in executing strategic HR tasks and facilitating communication within the HR department and other business units.

Key Responsibilities

• Recruitment Support. Assist in posting job vacancies on the company website, social media and internally. Screen resumes and shortlist candidates. Schedule interviews and coordinate communication with candidates. Assist in conducting background checks and reference verification.
• Employee Onboarding. Prepare and process new hire documentation. Assist in conducting orientation sessions for new employees. Ensure all onboarding activities are completed in a timely manner.
• Benefits Administration. Support the administration of employee benefits, including health insurance, pensions, and other company benefits. Assist in the enrolment and update of employee benefits records. Respond to employee inquiries regarding benefits.
• Employee Records Management. Maintain and update employee files, ensuring data accuracy and confidentiality. Assist in the digitalization and organization of HR records.
• Employee Engagement. Support the planning and execution of employee engagement activities and events. Assist in gathering feedback from employees and contributing ideas for improvement.
• HR Projects. Participate in HR projects and initiatives, providing support in research, data analysis, and reporting. Assist in the implementation of HR policies and procedures.
• HR Administration. Handle general HR administrative tasks, including preparing HR correspondence, reports, and presentations. Support the HR team in day-to-day activities as needed.

Key Skills and Competencies

• Communication Skills. Strong verbal and written communication skills.
• Attention to Detail. Meticulous in handling HR documentation and data.
• Organizational Skills. Ability to manage multiple tasks and priorities.
• Interpersonal Skills. Ability to work well with colleagues and interact with employees at all levels.
• Confidentiality. Upholds confidentiality in handling sensitive employee information.
• Learning agility. Ability to learn and adapt quickly.
• HR knowledge. In-depth understanding of HR principles, practices and regulations.

Academic Qualifications

• Bachelor’s degree in business administration, Bachelor of Commerce, Bachelor’s degree in a business or management related field.
• IT proficiency (proficient in MS Word, Excel and PowerPoint).

Relevant Experience

• Prior internship or part-time experience in HR or administration is an advantage but not required.

Deadline: 29th August, 2025

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• We currently have an exciting career opportunity for Digital Factory Interns (10) within Jubilee Life Insurance Limited. The position holders will report to the Head of Digital Factory and will be based at our Head Office in Nairobi.

Role Purpose

• The role holder will support the company’s digital transformation agenda by providing technical and operational support across the BTS department’s core functions, including cloud infrastructure management, enterprise architecture design, business application support, and innovation through J-Hub initiatives. They will handle low-to-medium complexity tasks, reduce backlogs, improve response times, and contribute to a pipeline of young, skilled talent, fostering innovation and ensuring knowledge retention for long-term operational continuity

Main Responsibilities

• Monitor performance dashboards.
• Assist with cloud resource provisioning/de-provisioning.
• Support basic troubleshooting and escalate complex incidents.
• Maintain configuration documentation for compliance.
• Maintain architecture repositories and documentation.
• Research emerging technologies and standards.
• Support diagramming and modelling using architecture tools.
• Assist with updating technology roadmaps.
• Assist in application testing and bug tracking.
• Provide first-line application support to internal users.
• Support data entry, cleanup, and migration.
• Document workflows and prepare user guides.
• Support innovation projects and prototypes.
• Conduct user research and feedback collection for product development.
• Assist in UI/UX design testing and iteration.
• Support the deployment and monitoring of pilot solutions.
• Document learnings and case studies from innovation initiatives.
• Contribute to operational efficiency by handling low-to-medium complexity tasks, allowing parallel project execution.
• Participate in knowledge transfer sessions and document processes for future reference.

Benefits

• Operational Experience: Gain practical skills in a dynamic technology environment, contributing to real-world projects and improving response times for support tasks.
• Professional Growth: Build a talent pipeline with potential conversion to permanent roles, reducing future rampup time.
• Innovation Opportunities: Participate in experimental projects, especially through J-Hub, to test and roll out new ideas.
• Cost-Effective Learning: Engage in meaningful work while benefiting from mentorship and resources.
• Scalability and Impact: Handle peak workloads, enhance project throughput, and support digital-first initiatives.
• Brand and Network: Strengthen your resume by associating with a company positioned as a talent incubator in technology and innovation.

Key Deliverables

• Comprehensive documentation of configurations, workflows, architecture repositories, learnings, and case studies to ensure compliance, knowledge retention, and operational continuity.
• Reduced backlog of low-to-medium complexity technical tasks, including resolved support tickets, provisioned resources, and tested applications.
• Updated technology roadmaps and user guides that support strategic planning and internal user efficiency.
• Collected user research feedback and iterated UI/UX designs for innovation projects.
• Deployed and monitored pilot solutions with documented outcomes from J-Hub initiatives.
• Improved response times for support requests and change executions across cloud, applications, and architecture areas.
• Contributions to parallel project execution, enabling increased capacity in each technology unit.

Key Competencies

• Technical Proficiency: Basic knowledge of cloud platforms (e.g., AWS, Azure), architecture tools (e.g., Visio, Lucidchart), application testing (e.g., Jira), data management, UI/UX design (e.g., Figma, Adobe XD), and prototyping methods.
• Analytical and Problem-Solving Skills: Ability to troubleshoot issues, research emerging technologies, and analyse performance data for effective escalation and resolution.
• Documentation and Organizational Skills: Strong attention to detail in maintaining repositories, preparing guides, and documenting processes to avoid key man risks.
• Communication and Teamwork: Excellent interpersonal skills for providing user support, conducting research, collecting feedback, and collaborating under mentorship.
• Innovation and Adaptability: Creativity in supporting prototypes and digital initiatives, with flexibility to handle hybrid work and evolving project needs.
• Learning Agility: Eagerness to engage in training, bi-monthly reviews, and knowledge transfer for personal and professional growth.

Academic Qualifications & Relevant Experience

• Bachelor’s degree in Computer Science, Information Technology, Cloud Computing, Enterprise Architecture,
• Business Information Systems, Software Development, Design, Innovation Management, UX/UI,or a related field from a recognized institution.
• Basic understanding of relevant technologies such as cloud platforms (e.g., AWS, Azure, or Google Cloud), monitoring tools, architecture principles, diagramming tools (e.g., Visio, Lucidchart), application testing tools (e.g., Jira), data management, UI/UX tools (e.g., Figma, Adobe XD), prototyping, and user research methods.
• Knowledge in AI/ML is an added advantage, including courses such as Machine Learning, Artificial Intelligence Fundamentals, Data Science, Deep Learning, or Neural Networks.
• Strong customer service skills for user support and clear documentation abilities.
• Attention to detail in data handling and workflow mapping.
• Ability to learn quickly and adapt to business application environments.

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Role Purpose

• The role holder will be responsible for leading a team of Direct Sales Officers to achieve assigned sales targets through acquisition of new business and cross-selling of health insurance products. He/She will coach, motivate, and develop the sales team to deliver high performance, ensure excellent customer experience, and drive market penetration initiatives.

Key Responsibilities
Strategy

• Execute tactical sales initiatives to increase business volumes and market share.
• Conduct regular market intelligence to identify new opportunities, trends, and competitor activity.
• Drive achievement of team sales targets for health insurance products through effective planning and forecasting.

Operational

• Recruit, onboard, train, and develop a high-performing team of Direct Sales Officers.
• Support sales agents in field activities including customer presentations, product demonstrations, and client onboarding.
• Continuously monitor individual and team performance and take corrective actions to ensure achievement of KPIs.
• Prepare and submit weekly, monthly, and quarterly sales performance reports.
• Liaise with internal teams (e.g., Marketing, Underwriting, Customer Service) to resolve client queries and improve customer experience.

Corporate Governance

• Ensure adherence to compliance, regulatory, and underwriting requirements during the sales process.
• Ensure sales quality by enforcing proper documentation and ethical selling practices.
• Uphold company policies, procedures, and reporting standards in all sales activities.

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Leadership & Culture

• Provide regular feedback, mentoring, and coaching to improve the capability of team members.
• Champion a strong customer service culture within the team to support retention and referrals.
• Motivate and create a high-energy, results-driven team environment.
• Foster professionalism, collaboration, and a strong work ethic among Direct Sales Officers.

Laws, Regulations, Company Policies:

• Stay informed about and ensure strict adherence to all external laws and regulations, including AntiMoney Laundering (AML), Counter Financing of Terrorism (CFT), Data Protection laws, and any other relevant regulations applicable.
• Understand, implement, and enforce internal company policies, processes, and procedures.
• Ensure that operational compliance programs are in place within your department.
• Develop and implement processes and controls that promote compliance with external laws, regulations, and internal policies.
• Foster a robust ethical culture within the organization, Lead by example, demonstrating and promoting ethical behaviour, integrity, and compliance with laws and regulations.
• Encourage open communication and reporting of any potential compliance concerns or violations.

Key Skills and Competencies

• Exceptional Selling, Negotiation, and Persuasion Skills.
• Excellent Communication and Interpersonal skills to build strong internal and external stakeholder relationships.
• Proven ability to lead and inspire sales teams, foster a results-driven culture, and provide mentorship that enhances individual and team performance.
• Skilled in building lasting client relationships, expanding customer bases, and maintaining high levels of satisfaction and retention.
• Deep understanding of market dynamics, customer behavior, and competitor activities to inform sales strategies and capture opportunities.
• Passionate about nurturing talent, implementing structured training programs, and driving continuous improvement in team capability and output.
• Proficient in using CRM tools, digital platforms, and analytics to drive smarter, faster sales decisions and improve pipeline visibility.

Academic Qualifications

• Bachelor's degree in Sales, Marketing, Business Administration, or a related field.
• Professional training or certification in Sales
• Professional training or certification in Insurance.

Relevant Experience

• Minimum of 4 years' experience in direct sales, with at least 2 years in a supervisory or team leader role. Prior experience in insurance, banking, telecom, or financial services preferred.

Deadline: 29th August 2025

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• We currently have an exciting career opportunity for the role of Project Management Officer, Jubilee Health Insurance Limited (JHIL). The position holder will report to the Head of Strategy.

Role Purpose

• The role holder is responsible for overseeing and managing the successful execution of technology projects related to the Company. The role involves developing and implementing project strategies, ensuring operational efficiency, maintaining compliance with regulatory requirements, fostering a culture of leadership and collaboration and delivering key outcomes. The role holder will play a crucial role in driving the growth and success of the organization's strategic initiatives.

Main Responsibilities
Strategy

• Work closely with the Head of Strategy & Special Projects and executive leadership to develop and refine the project management department’s strategic goals and objectives.
• Identify and prioritize projects based on strategic importance and resource availability.
• Oversee the portfolio of projects, ensuring alignment with business goals and strategic initiatives.
• Monitor industry trends and best practices in project management to continually improve processes.
• Drive innovation in project management methodologies to enhance efficiency and effectiveness.

Operational

• Lead the planning and execution of projects, ensuring they are delivered on time, within scope, and within budget. Lead the end-to-end project management process.
• Define key performance indicators (KPIs) and metrics to track the effectiveness of strategic initiatives and projects. Define project scopes, objectives, and success criteria in collaboration with relevant stakeholders.
• Develop comprehensive project plans, including timelines, resource allocation, and risk management strategies. Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Monitor project progress, identify potential roadblocks, and implement corrective actions as needed.
• Collaborate with cross-functional teams to define project scope, objectives, and deliverables.
• Conduct risk assessments and develop mitigation strategies to address potential project challenges.
• Regularly communicate project status, updates, and progress to stakeholders and executive leadership.
• Build and maintain strong relationships with internal stakeholders, including department heads.
• Establish project governance frameworks, including roles and responsibilities, decisionmaking structures, and escalation paths.
• Provide regular project status updates, performance reports, and risk assessments to executive leadership and relevant stakeholders.
• Ensure that projects are executed in accordance with company policies, industry regulations, and best practices.
• Monitor and report on the progress of projects against established KPIs, making adjustments as needed to achieve desired outcomes. Conduct regular audits and reviews to ensure project management standards are met.
• Provide actionable recommendations based on data-driven insights to drive business growth.
• Generate actionable insights and recommendations to drive business growth and enhance operational efficiency.

Corporate Governance

• Compliance: Stay updated on health insurance, industry regulations, compliance requirements, and best practices.
• Adherence to the laws and regulations of Kenya, the policies and regulations within the health insurance industry and all internal company policies and procedures.
• Ensuring compliance with applicable statutory and regulatory requirements and establishing mitigation measures against emerging business risks.
• Implement effective risk management strategies, including appropriate internal controls, to mitigate operational, financial, and regulatory risks.

Leadership & Culture

• To provide the much-needed transformational leadership to meet and surpass the expectations of stakeholders.
• Provide leadership to the team and build know-how and knowledge sharing to create efficiencies and synergies.
• Building relevant departmental capacity to deliver on the project management’s strategy by leading, guiding, directing, and evaluating the work of the team.
• Fostering a corporate culture that promotes ethical practices and good corporate citizenship while maintaining a conducive work environment for attracting, retaining, and motivating employees.
• Conduct regular team meetings and training sessions to enhance skills and knowledge related to project management.

Key Competencies

• Strategic thinking and decision-making abilities.
• Strong problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Results-oriented mindset with a focus on delivering quality outcomes.
• Proficiency in IT tools and systems relevant to project management (e.g., Microsoft Project, Jira, or Trello).
• Strong stakeholder management skills and the ability to perform effectively under high-pressure situations.
• Strong demonstrable project management skills.

Academic & Professional Qualifications

• Bachelor’s Degree in Project Management, Information Technology, Computer Science, Software Engineering, or a related field. A Master’s degree in a relevant discipline is an advantage.
• Project Management Certification (e.g., PMP, PRINCE2, or Agile Certified Practitioner) is mandatory.
• IT-specific certifications such as ITIL Foundation, Certified ScrumMaster (CSM), or CompTIA Project+ are highly desirable.
• Demonstrated competency in IT, including proficiency in project management software (e.g., Jira, Trello, Microsoft Project), understanding of IT infrastructure (e.g., cloud computing, network systems), and familiarity with software development lifecycles (SDLC) and IT security principles.

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Relevant Experience

• The ideal candidate will have a minimum of eight (8) years of experience, including at least four (4) years leading IT-related projects within the financial services or healthcare sectors.
• They should demonstrate a strong track record of successfully delivering complex initiatives such as software development, system integrations, cloud migrations, and cybersecurity implementations.
• Proficiency in IT project management tools—such as Jira, Confluence, and MS Project—and a solid understanding of Agile and Scrum methodologies are essential.
• Familiarity with financial systems, including portfolio management software, trading platforms, or risk management tools, is highly desirable, particularly in the context of technical implementation.
• Additionally, the role requires experience in managing cross-functional IT teams and collaborating with external vendors or service providers to deliver effective and scalable IT solutions.