Jobs at Oracle

Role

Responsible for delivering LMS services through direct or remote engagements at Customers

Scope

• Works with Sales, Sales Management and other GLAS teams
• Works with the Deal Management, Approval Teams, Legal, Revenue Recognition and Support organizations
• Reports to functional manager
• Works in assigned territory
• Mentors newcomers and peers

Responsibilities

• Builds relationship with sales and sales leaders in order to establish joint business plans on assigned territory, to increase the share of LMS and facilitate engagement progress.
• Identifies and qualifies Customers for assigned territory where compliance needs to be ensured.
• Provides guidance and advice to ensure compliance for the customer, for existing and new planned environments.
• Establishes engagement strategy on qualified accounts with sales.
• Performs complex LMS engagements aligned to LMS defined service processes.
• Drives progress of LMS engagements & resolution of compliance issues, leveraging sales when needed.
• Delivers information to Sales and Customers on Oracle licensing compliance to enhance knowledge and understanding.
• Develops expertise in contractual agreements, licensing policies, measurement analysis, compliance and SAM in order to address the complexity of Customers and/or Partners architectures and breadth of products.
• Supports the promotion of licensing policies and LMS Services internally and externally.
• Contributes to cross-team projects aimed at increasing the sharing of best practices and the efficiency of LMS processes.
• Mentors newcomers during on-boarding.
• Support peers in acquiring experience (e.g. Customer facing situations, new products, new processes), with support in international escalations, for complex situations
• Represent Oracle LMS at external events
• Acts as SPOC for LMS EMEA and business stakeholders on compliance and Oracle IP related matters, working closely with our strategic customers.
• Handles ambiguity effectively managing complex situations by addressing conflict in an easy to understand manner dealing directly with CX level
• Works across different global boundaries dealing with different cultures. Provides balanced judgement and demonstrates strong leadership skills when resolving conflict.
• Participation in account planning

Qualification

• University degree or equivalent combination of studies and experience
• 5-8 years customer facing experience in IT/asset management consulting, audit or customer management and understanding of the software industry is preferred
• Fluent English, (French, Portuguese might be supporting, but not mandatory)
• Experience working in a dynamic environment, balancing challenging workloads and deadlines with attention to deliverables
• Proactive, dynamic, and able to identify and deliver quality work even when unsupervised
• Strong analytical and problem-solving skills
• Be able to understand impact of Technical Infrastructures of customers' Installations and correlate to Contractual Metrics.   

LMS Specific Skills

• Handling Legal Escalations
• Crucial Conversations
• Experience Sharing
• Objection Handling
• Understanding  of IT technical architectures or affinity with technical matters

go to method of application »

DATA MANAGEMENT – Senior Technology Solution Engineer

The primary role of a Technology Solution Engineer (TSE) is to work in a pre-sales capacity to effectively position and ensure growth of Oracle Data Management solutions including core functions of the Oracle Database, Manageability options, Performance options, High Availability & Security options, Data Warehousing & Analytics options. Experience working with APEX or any other RAD tools, mobile application development, IoT, Blockchain will be a definite advantage. TSE supports opportunities for developing customer's business by deploying data products and cloud services. TSE inspires customers into new technologies; defines customer solutions, associated architectures and roadmaps, followed by work in a solution-oriented approach. As such understanding of customer needs, being able to communicate with senior customer staff, from both, business and IT perspective, and increasing value to the customer are key.

Your RESPONSIBILITIES:

• This is a fantastic opportunity to be involved in architecting enterprise solutions. This TSE will become part of the regional African TSE team serving the following main responsibilities:
• Provide high quality technical pre-sales services to customers and partners (value proposition, technical workshops, hybrid products positioning) through presentations, demonstrations/seminars, proof of concepts, installations, response to Invitations to Tender and Request for Information documents
• Provides direction and specialist knowledge on new technologies and product features
• Work with our clients to model their data landscape, obtain data extracts and define
• secure data exchange approaches; good practice data integration strategies etc.
• Acquire, ingest, and process data from multiple sources and systems into Big Data platforms
• Have a strong understanding of Information/ Data Security principles to ensure compliant handling and management of client data
• Facilitation of customer product model understanding through presentations demonstrations and benchmarks. 
• Formulating and leading presales technical / functional support activity to prospective clients and customers while ensuring customer satisfaction.
• Lead and participate in marketing activities (presentations, events, articles etc.) 
• Maintain knowledge and commercial awareness of the competitor product/solution offerings and value propositions 
• Understand the needs and pains of the customer and then map to Oracle products
• Acting as an expert in the Middleware space

Your Qualifications:

• University Degree in Computer Science / Computer Engineering or any other equivalent degree
• Minimum 10 years of proven experience and track record related to Oracle technologies   
• Professional Qualifications on Oracle and/or 3rd party (TOGAF, ITIL, ISO, CISSP, CISM, AWS, GOOGLE, AZURE)  
• A good level of understanding of Oracle’s overall technologies and hybrid solutions.
• Feel comfortable developing and presenting solutions to IT as well as Business users using the appropriate approach and language
• Experience working within OR with banking industry and/or public sector is a great advantage.
• Excellent communication skills, both written and verbal 
• Portuguese advanced speaker-mandatory