Jobs at Poa Internet

Overall Responsibility

Own human-centred design projects, work with the Research and Analytics teams to design and measure interventions, work with Product and operational teams to hand interventions off for implementation.

Key SMART Results for A-Player

• Work with Research and Product teams to design user-centered solutions (e.g. tools, trainings, processes, programmes, etc.) for the Company-wide Tuko Poamoja project to improve the customer onboarding journey - Q4 2022, Ongoing
• Lead iteration and pilot process for poa! Share, keeping user needs at the centre; create evaluation framework to assess pilot in conjunction with Research and Analytics Managers - Q4 2022
• Support the People department in designing new onboarding and performance management tools that build upon employee insights and reinforce poa! values - Q4 2022
• Manage relationships and projects with external partners; oversee Impact design project with external consultancy to prototype and test a digital education initiative in a small number of schools - Q1 2023
• Hire a Design Associate to support Design projects - Q1 2023
• Define and document poa!'s design approach from research to prototyping to concept development; train Labs and operational stakeholders on approach; work with Product team on developing handover process for development and implementation - Q1 2023
• Support Product team on poa! Share product implementation in test network(s) - Q2 2023
• Lead design workshops with operational stakeholders to build a culture of human-centred design across the organisation - Q2 2023
• Develop, refine and pilot digital education initiative across Poa networks; work with Product team and operational teams on implementation - Q3 2023
• Support and own additional Poa Labs projects as needed - Ongoing

Key Competencies Criticality (H,M,L)

• 3-5+ years experience designing interventions, tools, products or services that are centred on the end user - H
• 2+ years experience managing a team, leading design projects end-to-end, coaching junior design team members - H
• Has facilitated design workshops across external and internal stakeholders to get buy in to the co-creation process - H
• Willing and able to get down and grubby on the ground in the areas we operate. Tactical, scrappy, relentless. About 20% field-based - H
• Comfortable engaging customers, stakeholders, and communities; ability to evaluate user feedback and iterate to optimize user experience and buy in - H
• Ability to identify personal biases and assumptions and continually set them aside during data collection and synthesis - M
• Customer-centric mentality; focused on accurate representation of customer voice no matter the audience - H
• Ability to sketch, create concepts, wireframe, produce user flows, and create clickable prototypes in Figma or other prototyping software - M
• Strong report-writing, storytelling, and visual communication skills; the ability to clearly articulate design concepts and learning to a wider audience - H
• Has worked across low income communities across Kenya to understand user needs, motivations, and context - M

Mandatory Criteria if Any with no exceptions to hire.

• 3+ years experience designing and executing human-centred quantitative and qualitative research methods
• Must have directly managed a team for at least 2 years
• A portfolio of product design projects that showcases your design process, final designs, and impact (please attach)

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Overall Responsibility

Product Development, New Product Introduction, Innovation.

Key Competencies

• Demonstrate understanding of the critical links between delivering an ultra low cost, yet high quality services and unit economics to scale.
• Ability to translate/synthesize business intent into product ideas/propositions.
• Ability to own and deliver Product Features from Idea to Implementation working across breadth of organisation
• Strong collaborative interaction across multiple parts of the business, especially around customer experience, software development, operations
• Must be naturally inquisitive and always want to challenge the status quo. Must never accept information at face value and always question "why?" to ensure the best solutions for the business.
• Excited to connect every home in Africa to the Internet

Responsibilities

Key SMART Results for A-Player Success

• Develop, Prioritise and start cadenced management of Innovation/Product Roadmap features.
• Follow and Improve Product Development process and ensure all stakeholders have bought in.
• Oversee the design, analysis and continued execution of agreed product priorities incl. system, operational and process changes.
• Deliver agreed (poa! flat and MPesa Upgrade) projects are built with the cost and quality and timelines are managed and clearly communicated.
• Ensure products are developed efficiently and cost-effectively.
• Build a solid understanding of the company's wider commercial goals and strategies. Ensure that the company's products are built to support these goals. Proactively propose ways that Product department and systems may be able to accelerate and support the company's mission.
• Build strong relationships with stakeholders, working out business priorities.
• Have a seamless interface to the Software department to set requirements for software elements.
• Develop great cooperation with business improvement to ensure product development is in sync with the operational roadmap and new products are successfully put into the market.

Mandatory Criteria if Any with no exceptions to hire

• Product management experience in a technology-based organisation
• Willingness to travel and visit customer locations.