Jobs at PrideInn

KEY RESPONSIBILITIES:

• Always maintain a prominent level of visibility and supervisory involvement in the food and beverage outlets
• Ensure that all team members are trained to carry out effective, professional service and to deliver a warm welcome.
• Ensuring high standards are set and continue to be observed
• Responsible for inquiries, complaints and any problems that may arise whilst on duty and to ensure they are resolved in a timely manner and communicated to senior management.
• Assist the Food and Beverage Manager, overseeing rosters and ensuring cost effective measures are always adhered to
• Managing the Restaurant Reservation Book and attending weekly function meetings.
• Ensure that a sales culture is created by actively encouraging up selling
• To ensure cleanliness levels are maintained to a high standard in all F&B areas
• To keep up to date with competitors and local businesses.
• Liaise and maintain a relationship with other departments to ensure the effective, efficient and smooth running of events.
• Assist in promotional and marketing activities as required.
• Adhere to Health & Safety Procedures and other Company Policies and Procedures.
• Any other duties relevant to your skills that may be assigned to you by the Company.

REQUIREMENTS:

• Excellent leadership and delegation skills required.
• Must be a self-starter, with good communication skills.
• Available to work early and late shifts both midweek and weekend
• Must have a minimum of 2 years hotel food & beverage at supervisory level

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Key Responsibilities

• Oversee the daily operations of all bar outlets within the resort
• Lead, train, and motivate bartenders and bar supervisors to 5-Star service standards
• Develop creative cocktail menus and oversee premium beverage offerings
• Ensure exceptional guest experiences through personalized and attentive service
• Manage inventory, ordering, cost control, and supplier relationships
• Maintain compliance with health, safety, and licensing regulations
• Monitor budgets, sales performance, and profitability
• Collaborate closely with the Food & Beverage and Events teams

Requirements

• Proven experience as a Bar Manager or senior bar role within a luxury hotel or 5-Star resort
• Degree or diploma in any hospitality related courses
• Experience Length: 2 Years
• Strong leadership and people-management skills
• Extensive knowledge of spirits, wines, cocktails, and current industry trends
• Exceptional guest service and communication skills
• Experience with stock control, budgeting, and reporting
• Ability to thrive in a fast-paced, high-end hospitality environment
• Professional appearance and a passion for luxury service

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We are seeking a friendly and professional Hostess to join our team in Mombasa, Kenya. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience.

• Greet and welcome guests in a warm and professional manner
• Manage reservations and seating arrangements efficiently
• Escort guests to their tables and provide menus
• Maintain an organized and clean reception area
• Coordinate with wait staff to ensure smooth service flow
• Handle customer inquiries and special requests promptly
• Assist in maintaining the overall appearance and cleanliness of the restaurant
• Manage waiting lists during peak hours
• Communicate effectively with kitchen and bar staff
• Promote special offers or menu items as directed by management
• Handle cash and credit card transactions when required

Key Qualifications

• High school diploma or equivalent
• Minimum of 2 years' experience in a similar role within the hospitality industry
• Fluency in English; knowledge of Swahili or other local languages is a plus
• Strong communication and interpersonal skills
• Excellent customer service orientation
• Basic knowledge of restaurant operations and dining etiquette
• Ability to work in a fast-paced environment
• Proficiency in handling reservations systems and point-of-sale software
• Well-groomed appearance and a positive attitude
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Physical stamina to stand for extended periods
• Strong multitasking and organizational skills
• Ability to remain calm and professional under pressure