Jobs at West Indian Ocean Cable Company (WIOCC)

Job Objective

As part of the Engineering team, plan, design, select technologies & equipment, implement, and make required changes to the group Internet Exchange (IX) network within budget and timelines and to the correct level of quality and performance to enable services, satisfaction and revenue to be maintained and to meet or improve company targets. This is a technical hands-on position which candidate must understand the ecosystem on an Internet Exchange point, BGP peering, routing, switching, and Linux system administration, being able to configure, maintain and trouble shoot switches, BGP routing and various Linux packages.

Key Duties & Responsibilities:

• IX infrastructure, management, software & web frontend development
• Build & maintain typical ISP services such as DNS, web, email, NTP, speed test, looking-glass, Radius, & VPN, to industry standards with enhanced security since these systems are exposed to the Internet
• Product development to ensure efficient process and optimal user experience
• Set and manage standards for the management of records and capacity planning
• Provide technical support to Operations and Field Engineering
• Assist other departments and create & lead and report on projects as requested
• Adhere company policies and procedures, actively lead the use of and ensure data integrity of B/OSS
• Deputise for Principal Architect (IP) or cover / support Senior Architect (IP/DCN) as directed

Minimum Qualifications:

• Bachelor’s degree (or equivalent, masters preferred) in a technical field

Experience & Skills:

• Requires minimum of 10 year’s technical experience in networking industry with at least 5 years in IP network engineering, system design/administrator role or equivalent
• LINUX/Ubuntu, virtualization, server security, LAMP, O/S kernel tuning and life cycle maintenance
• Good scripting skill is essential, either in shell, Python or PHP
• Knowledge of Internet eco system is essential: ISP, IP transit, peering, upstream, BGP, registry & internet exchanges
• IP routing & switching skill: ISIS/OSPF, BGP, MAC, VLAN, security, Radius, DCHP, STP, broadcast storm avoidance, BGP, route filtering, communities, Resource Public Key Infrastructure (RPKI) and Route Origin Authorisations (ROAs), etc
• Security focus
• Experience on Juniper and Mikrotik will be beneficial
• Effective written and verbal communications skills evidenced by work history and accomplishments

Attributes

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personal excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Good English language communicator with a natural aptitude for dealing with people
• Excellent communications and soft skills
• Ability to manage multiple priorities and solve problems in a fast-paced environment

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Job Objective:

Lead, manage and motivate the NOC team to deliver excellent client satisfaction through high levels of service, network reliability, quality and performance. To be acknowledged by the clients as their assurance champion

Key Duties & Responsibilities:

• Team resource management
• Proactive alarm / performance management, incident and problem resolution
• Client / account manager and supplier interface for incidents, updates and outage reports
• Technical first level trouble shooting and analysis
• Management operational and technical interface, escalation / on-call
• Critical event management, ensure correct escalation to TAC/NMC team as required
• Manage NMC out of hours / disaster recovery
• Support Client Service Management and Supplier Quality Management
• Soft skill & technical competency, mentorship & training
• Adhere to, lead compliance with, and assist in developing company policies and procedures
• Champion the development, use of and ensure data integrity of NetSuite & WIOCC Hub
• Innovate, report on and continually improve on operational KPIs
• Service reporting excellence for both internal, clients and suppliers
• Owner of the WIOCC client service experience

Minimum Qualifications:

• Bachelor’s degree (or equivalent) in a technical field
• Technical certifications CCNA or JNCIA (essential), CCNP or JNCP (desirable) or equivalent

Experience & Skills:

• Requires minimum of 7 year’s technical experience in telecom industry with 4 years in a team leader / manager role, with desirably at least 2 years in second level technical support or equivalent
• Knowledge of platforms including SDH, OTN, DWDM, ROADM, GPON, Data (Ethernet, IP/MPLS, OSPF, BGP).
• Transmission and switching equipment i.e., Mikrotik, Juniper, Tejas Networks etc
• Experience in network monitoring tools e.g. Cacti, MRTG, PRTG, NPM etc
• Effective written and verbal communications skills evidenced by work history and accomplishments
• Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes 

• Team leader and manager, motivator, client focused, relationship builder
• Integrity, honest with high ethical standards, boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Good English language communicator with a natural aptitude for dealing with people

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Job Objective:

Provide first-level support for clients, resolve incidents, identify problems through pro-active monitoring and manage planned engineer works. To be acknowledged as the client’s champion ensuring high levels of satisfaction and an excellent client experience. Provide backup support to the NMC.

Key Duties & Responsibilities:

• Interface with clients for service assurance and service delivery queries, achieving high levels of client satisfaction
• Proactively monitor alarm management systems for events, create, own, and manage trouble tickets to successful resolution
• Supplier incident management
• Incident management, trouble shooting and resolution of first level technical issues
• Ensure all service tickets have correct closure data
• Use of and ensuring data integrity of systems
• Assist Service Managers as required and produce reason for outage reports
• Assist with planned engineering works, including service impact analysis and client notifications
• Identify service concerns, issues, challenges and escalate to NMC/TAC and management
• Maintain accurate records, assist with auditing and data cleansing as directed
• Assist Provisioning to configure & activate services / restoration as directed
• Assist with creation of ad hoc reports as needed
• Assist other departments and perform various projects as needed
• Cover for the Network Management Centre and provide NMC Disaster Recovery capability

Minimum Qualifications:

• Bachelor’s degree (or equivalent) in a related field

Experience & Skills:

• Requires minimum of 1 years’ experience in telecom industry including experience in service desk or similar fields or a successful intern assignment with WIOCC working on the Service Desk / NOC / NMC
• Knowledge of various platforms around Subsea, Fibre, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS)
• Effective written and verbal communications skills evidenced by work history and accomplishments
• Expert knowledge of at least one trouble ticket system, NetSuite desirable
• Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment

Attributes:

• Client focused, relationship builder
• Integrity, honest with high ethical standards
• Boundless, passionate, and flexible
• Personnel excellence, accuracy, and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and able to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
• Good network diagnostic skills, attention to detail, concise, accurate, urgency, meticulous
• Willing to work on a 24/7 shift including nights, week-ends and public holidays / on-call as require