Latest Jobs at CDL Human Resource

• We are looking for an experienced and knowledgeable Tour Consultant to join our team. The ideal candidate will possess extensive expertise in the tourism industry, a client-focused approach, and a strong ability to convert inquiries into successful bookings. This role demands professionalism, adaptability, and a commitment to delivering exceptional service while maintaining integrity and honesty.

Key Responsibilities

• Provide expert advice to clients on travel destinations, packages, and seasonal trends.
• Assist customers in planning and booking tailored travel experiences based on their needs and preferences.
• Respond promptly to client inquiries, ensuring excellent communication and quick turnaround times.
• Maintain an in-depth understanding of popular travel destinations, seasonal offers, and industry developments.
• Build and nurture long-term relationships with clients through exceptional service and follow-ups.
• Adapt to dynamic customer requests and handle unique situations with professionalism.
• Consistently meet or exceed sales targets by converting inquiries into successful bookings.
• Uphold the highest standards of honesty, integrity, and ethical practices in all client interactions.

Requirements

Qualifications

• 2 or more years of experience as a Tour Consultant.
• Comprehensive and well-rounded knowledge of the tourism industry across East Africa (Kenya, Tanzania & Uganda).
• Proven experience in sales with a strong focus on conversion and customer satisfaction.
• Dedication to consistency, professionalism, and exceptional service delivery.
• Strong understanding of the importance of prompt response times.
• Familiarity with travel seasons and popular destinations.
• Exceptional communication skills and a client-centric approach.
• Adaptability to dynamic and fast-changing situations.
• High levels of integrity and honesty in all professional dealings.
• Computer Literacy

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The Senior Sales Representative plays a key role in achieving the organization’s objectives by driving customer growth through our client’s solutions. This role requires a strong ability to identify opportunities for new machine sales and Lifecycle Service (LCS) or after-sales support, aligning customer needs with the right solutions. Regular site and customer visits, close collaboration with internal departments, and effective communication with both customers and team members are essential for securing orders and ensuring success in this position.

Tasks and Responsibilities

•  Establish and maintain strong relationships with all customers, providing effective solutions tailored to their needs using the company’s portfolio.
•  Promote the sale of New Machine and Lifecycle Service (LCS) solutions, including spare parts, change parts/retrofits, overhauls, Service Level Agreements, operating supplies, and training solutions.
•  Build and nurture strong customer relationships with key and potential market players.
•  Capture opportunities for New Machine and LCS solutions in the Salesforce CRM, coordinate quote preparation, present proposals to customers, and negotiate contracts on behalf of the company.
•  Collaborate closely with New Machine and LCS Sales and technical teams in Nairobi, the Middle East, Africa, and the company’s headquarters to gather necessary information and support.
•  Keep customers updated on the status of their orders, ensuring deadlines are met.
•  Develop a robust network with key stakeholders within the company’s headquarters.
•  Lead communication between the company and operational departments in East Africa, facilitating resource scheduling and addressing issues related to warranties, replacements, and additional parts.
•  Manage logistics, administration, and financial transactions for clients.
•  Ensure all orders are fulfilled according to customer agreements.
•  Participate in special projects, coordinating with internal and external stakeholders as required.
•  Take responsibility for receivable collections from customers.
•  Regularly visit customer locations, present solutions, and attend relevant project meetings.
•  Expand the market for New Machine and LCS solutions by identifying and engaging with new customers.
•  Provide mentorship to sales representatives.

Requirements

Qualification, Experience, Behaviours & Skills

• University degree or diploma in Mechanical Engineering, Mechanical Process Engineering or Business Administration with a solid technical understanding.
• At least 5 years as a Sales Engineer or in a Technical Sales role or similar field/position.
• Customer relationship and stakeholder management.
• Sales effectiveness and understanding.
• Basic understanding of bottling plants and our range of solutions.
• General project management abilities.
• Good business administration and financial understanding.
• Strong interpersonal relationship skills.
• Negotiation skills.
• Excellent communication and presentation skills, with good English writing and speaking skills.
• Organization Skills.
• Problem Solving

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Key Responsibilities

• Process customer orders, returns, and exchanges with precision, ensuring all transactions are recorded in Shopify.
• Manage inventory records, perform data entry for incoming products, and maintain accurate tracking of stock levels.
• Track and manage inventory purchasing activity, ensuring invoices are paid in a timely manner and payments are recorded in our MRP system.
• Coordinate with the supply chain team to update inventory status and resolve discrepancies.
• Generate regular reports on inventory status and provide insights on stock movement and customer demand.
• Resolve inventory or service problems by identifying issues, determining causes, selecting solutions, and ensuring resolution.
• Make independent decisions within assigned responsibilities and authority.
• Handle customer issues, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Stay updated on new products, services, and policy changes.
• Collaborate with the technical team and other departments to address customer concerns and feedback.
• Create and maintain a database of all written customer interactions with the goal of building an Adaptive AI chatbot that can continuously learn from answered questions.
• Respond to customer inquiries via email, phone, live chat, and HelpDesk, providing timely and accurate information.

Requirements

• Bachelor’s degree or diploma in a relevant field.
• At least 3 years in customer care, inventory management, and data entry.
• At least 16 years of experience in writing, speaking, and reading English.
• Familiarity with Shopify, Helpdesk, Microsoft Teams, Google Chat, Outlook, and Fulfilled by Amazon.
• IT Proficiency: Strong technology skills, including Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace (Docs, Sheets, Calendar, Gmail).
• Trained in AI fundamentals.
• Fluent in at least three languages (English is required).
• Access to a computer, phone, and unlimited high-speed internet (at least 100 Mbps).
• Strong organizational skills, attention to detail, ability to multitask, prioritize, and manage time effectively.
• Creativity, emotional intelligence, and ability to work independently or as part of a team.
• A confident communicator who can engage U.S.-based companies and clients clearly and present information concisely.
• Thrives on achieving targets and exceeding expectations.
• Demonstrated ability to build and maintain relationships, deliver exceptional service, and engage clients.