Latest Recruitment at Cigna

Main Responsibilities:

In this role you will be assigned to specific strategic change projects, such as agile transformation, location strategy, etc.. In that role you will:

• Work closely together with the remainder of the change and other stakeholders team to ensure timely delivery, maximum employee adoption and proficiency of the change.
• Apply a structured methodology and lead change management activities Leverage a change management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative.
• Support communication efforts Enable the design, development, delivery and management of key communications.
• Assess the change impact Conduct impact analyses, assess change readiness, and identify key stakeholders.
• Support training efforts Provide input, document requirements, and support the design and delivery of training programs.

Additional responsibilities:

• Complete change management assessments
• Identify, analyze and prepare risk mitigation tactics
• Identify and manage anticipated and persistent resistance
• Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan
• Support and engage senior leaders
• Coach people managers and supervisors
• Evaluate and ensure user readiness
• Manage stakeholders
• Track and report issues and come up with solutions
• Define and measure success metrics and monitor change progress
• Ensure alignment of change and culture initiatives across different regions, adapting strategies to meet local needs while maintaining a cohesive global approach.

Competencies required:

• Bachelor’s degree in a relevant field.
• Minimum of 3-5 years of experience in internal communications, change management, or organizational development within a global and diverse company.
• Experience with large-scale organizational change efforts
• In depth knowledge on Agile, experience with roll out of agile transformation project is an advantage
• Certification in change management methodologies (e.g., PROSCI, ADKAR) or relevant professional certifications.
• Exceptional written and verbal communication skills
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Excellent interpersonal and collaboration skills, with the ability to build relationships at all levels of the organization.
• Cultural competence and sensitivity to work effectively in a diverse and global environment.
• Experience with behaviour change models and A solid understanding of how people go through a change and the change process
• Comfortable working in a hybrid working environment.
• Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential.
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Resilient and tenacious with a propensity to persevere
• Forward looking with a holistic approach
• Problem solving and root-cause identification skills
• Able to work effectively at all levels of an organization
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges

go to method of application »

Main Responsibilities:

The primary responsibility of the Change Coordinator is to develop and implement change management strategies and plans that maximize employee adoption and usage of required changes.

The change coordinator's goal is to drive faster adoption, higher ultimate utilization of changes, and proficiency with the changes that impact employees who must use the changes in their daily work. These improvements increase benefit realization, value creation, ROI, and the achievement of results and outcomes.

The Change Coordinator will:

• Develop and Implement Change Strategies that align with organizational goals and drive successful adoption of new processes, technologies, and ways of working.
• Develop a structured methodology for change management activities
• Support communication efforts in close collaboration with the Communication Team
• Enable the design, development, delivery and management of key communications.

Assess the change impact

• Collaborate with senior leadership and cross-functional team to identify change impacts
• Develop impact analysis and change readiness framework
• Develop mitigation strategies to address potential resistance and challenges

Support training efforts

• Work with HR to develop and deliver training programs and workshops to support change initiatives
• Provide coaching and support to leaders and managers to help them lead their teams through change
• Design and deliver training programs and materials to equip employees with the skills and knowledge needed to embrace and sustain change in close collaboration with our Learning & Development Team.

Analyse the effectiveness of change initiatives

• Establish metrics and KPIs to track the effectiveness of change initiatives and ensure continuous improvement.
• Use data insights to refine strategies
• Prepare and present regular progress reports to senior leadership and other key stakeholders.

Best Practices and Continuous Improvement:

•  Stay abreast of industry trends and best practices in change management.
• Foster a culture of continuous improvement by identifying opportunities to enhance change management processes and practices.
• Support change management at the organizational level and Ensure alignment of change across different regions, adapting strategies to meet local needs while maintaining a cohesive global approach.
• Manage a team of change managers

Competencies required:

• Bachelor’s degree in psychology, Communications, Organizational Development, or a related field
• Minimum of 5-7 years of experience in change management, or organizational development within a global and diverse company.
• Proven track record of leading successful large-scale change initiatives
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Proficiency in using project management tools, and data analytics software.
• Excellent interpersonal and collaboration skills, with the ability to build relationships at all levels of the organization.
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to influence others and move toward a common vision or goal
• Cultural competence and sensitivity to work effectively in a diverse and global environment.
• A solid understanding of how people go through a change and the change process
• Certification in change management methodologies (e.g., PROSCI, ADKAR) or relevant professional certifications.
• Problem solving and root-cause identification skills
• Must be a team player and able to work collaboratively with and through others
• Proactive self-starter who can jump into virtually any scenario – including navigating ambiguity – demonstrating good judgment as well as tact and discretion to work with Cigna employees at all levels.
• Comfortable working in a hybrid working environment.
• Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential.
• Team management skills

go to method of application »

Main Responsibilities:

• Develop communication plans and a communications calendar and craft compelling messaging and content to engage our employees through a multi-channel approach: Creation and development of newsletters, project updates in the form of videos, emails, intranet updates.
• Development of communication plans and campaigns for internal change management projects, and organisational announcements.
• Coordinate a wide variety of communication activities and tactics, such as town halls, presentations, talking points, leadership messages, video content, web content, organizational announcements, and employee engagement communications, among others.
• Take ownership in keeping messaging platforms, intranet & assets up to date.
• Pitching hypotheses and ideas about how to effectively communicate with stakeholders to foster engagement and (employer) brand favourability.
• Writing and editing content and communications for internal communication activities.
• Writing organisational messages and work with dispatch team to publish and distribute on the appropriate channels
• Actively seek compelling stories that underpin our people strategy and corporate responsibility agenda
• Support with developing high-quality, accurate communications materials for various audiences, such as PR releases, newsletters, presentations, speeches, talking points, organizational announcements, collateral material, multimedia (video / audio / social), and web content and stories.
• Ensure deadlines are met and consistent, appropriate processes are followed to obtain final approvals from subject matter experts, project leaders and compliance/legal team.
• Work with external agencies: briefing, follow-up, performance & budget management
• Monitor and evaluate efficacy of strategies and tactics for continuous improvement, with clear KPIs to demonstrate ROI of internal communication activities.

Competencies required:

• Strong project and event management skills, developing detailed project plans and schedules.
• Experience in identifying the relationship between business and communication objectives.
• Strong writing and editing skills (native English); ability to write for a variety of audiences across multiple communication channels/vehicles, including print, online, broadcast and social media.
• Creative skills: understand power of format and storytelling, PowerPoint design, video messaging tactics
• Ability to translate highly complex, technical content into concise, impactful, easy-to-understand, compelling stories.
• Critical mindset: able to identify and formulate opportunities for improvement
• Strong verbal communications
• Proactive self-starter who can jump into virtually any scenario – including navigating ambiguity – demonstrating good judgment as well as tact and discretion to work with Cigna employees at all levels.
• Comfortable working in a hybrid working environment.
• Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential.