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  • Posted: May 13, 2024
    Deadline: May 31, 2024
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    Inkomoko’s vision is an Africa with thriving communities where young people and refugees are engaged, communities have access to relevant innovations for self-determination, and where African solutions are unleashed to solve African problems. Founded in 2012, Inkomoko has provided business advisory and access to finance for thousands of entrepreneur...
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    Deputy People & Culture Director, Country Operations

    About the Opportunity

    This is a new position for Inkomoko, with the opportunity to join our People & Culture leadership team. The Deputy People & Culture Director will play a key role in developing and implementing P&C strategies, policies, and programs in all countries of operation. 

    Managing a team of People and Culture (P&C) Managers, S/he will be responsible for overseeing various P&C functions including countries P&C strategy implementation, workforce planning, compensation and benefits, performance management, employee relations, P&C operations, and compliance.

    Reporting to the Regional Director of People & Culture, the position responsibilities include:

    Responsibilities

    • Strategic Planning: In collaboration with the Regional Directors, develop and implement People & Culture strategies and initiatives aligned with the overall business objectives.
    • Workforce Planning: Work with each country P&C Manager to develop and implement annual workforce plans inline with business needs
    • HR Operations Management: Oversee all HR operations, including but not limited to employee relations, payroll, benefits administration, HRIS management, compliance, and policy development.
    • Process Improvement: Continuously assess P&C processes and procedures to identify areas for improvement and implement solutions to streamline operations and enhance efficiency.
    • Leadership Development: Lead, mentor, and develop a high-performing P&C operations team, providing guidance, support, and professional development opportunities.
    • Legal & Compliance: Ensure compliance with all relevant employment laws and regulations, as well as internal policies and procedures. Conduct regular assessments to identify areas of potential legal risk and take appropriate action to mitigate those risks & 
    • Employee Wellness & Engagement: Drive initiatives to enhance employee wellness, engagement, satisfaction, and retention, fostering a positive and inclusive work environment.
    • Data Analysis: Utilize P&C metrics and analytics to track key performance indicators, identify trends, and make data-driven decisions to support business objectives.
    • Communication: Develop and maintain effective communication channels with employees at all levels, ensuring transparency and clarity regarding P&C policies, programs, and initiatives.
    • P&C Budget Management: Develop and manage the HR operations budget, ensuring efficient allocation of resources and cost-effective options.

    Minimum Qualifications

    The Deputy P&C Director is a seasoned leader who comprehends how efficient people operations support business strategy, and will oversee P&C initiatives across multiple countries to achieve strategic goals.

    For this role, the successful candidate will have these qualities:

    • Bachelor Degree in any other related field, a Master’s degree or professional HR Certification will be an added advantage
    • 8+ years of progressive experience in HR, with at least 5 years in a leadership role overseeing HR operations.
    • Strong knowledge of HR best practices, employment laws, and regulations within East & West Africa
    • Excellent leadership, communication, presentation and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
    • Excellent collaborator – approachable, warm, honest, transparent, and able to influence others and manage up with confidence
    • Proven track record of driving process improvements and implementing HR initiatives that positively impact the organization.
    • Absolute confidentiality, demonstrating high levels of discretion, professionalism, and responsiveness.
    • Has led benefits and compensation management in previous roles, understands the benchmarks of compensation in East and West Africa
    • Experience with HRIS systems and proficiency in data analysis and reporting.
    • Fluent in English, additional proficiency in French will be an added advantage.

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    Regional People & Culture Advisor (Documentation & Compliance)

    About the Opportunity

    This is a new position for Inkomoko, with the opportunity for providing organization-wide comprehensive HR documentation, policy development and management, and legal support. The Regional People & Culture & Advisor, Documentation & Compliance will work closely with the leadership team and People and Culture (P&C) managers to develop, implement, and maintain HR documentation, policies, and procedures in compliance with relevant laws and regulations, while also providing legal support on HR-related matters including research, drafting documents, and litigation support.

    Reporting to the People & Culture Deputy Director, Country Operations, the position responsibilities include:

    Responsibilities

    Documentation and Records Management 

    • Oversee the organization, maintenance, and updating of all HR documentation, including employee records, contracts, and compliance materials.
    • Implement electronic document management systems to streamline documentation processes and ensure easy access to information.
    • Monitor document retention policies and ensure compliance with data protection regulations.
    • Ensure all HR documentation complies with relevant laws and regulations, including those related to employment, privacy, and data protection.
    • Ensure staff records are organized by the respective staff, secure, and compliant with legal requirements. 

    HR Policies and Procedures

    • Coordinate the development of new HR policies and procedures or update existing ones in collaboration with the P&C teams.
    • Ensure all HR policies and procedures for all our Countries of operation comply with relevant laws, regulations, and organizational requirements
    • Communicate HR policies and procedures to employees by distributing policy documents to all employees, conducting staff awareness sessions, and through other available communication channels.
    • Evaluate employees' understanding and adherence to HR policies. This may involve monitoring policy compliance, providing guidance and training to employees, and enforcing policies when necessary.
    • Assist in interpreting laws and regulations pertaining to HR practices and policies

    Risk Management & Compliance 

    • Stay updated on changes in employment laws and regulations and ensure that HR policies are updated accordingly.
    • Conduct regular audits of HR policies, practices and procedures to identify areas of potential risk or non-compliance.
    • Implement controls and procedures to mitigate identified risks and ensure compliance with legal requirements.
    • Provide training to employees and people managers on relevant employment laws, regulations, and HR policies and procedures.

     Paralegal Support 

    • Provide paralegal support to the P&C department on legal matters, including drafting legal documents, contracts, and agreements.
    • Liaise with external legal counsel and maintain relationships with legal service providers.
    • Take lead with internal investigations on employee complaints or allegations of misconduct, including gathering evidence, conducting interviews, and preparing investigation reports.
    • Conduct research to stay abreast of employment laws, regulations, and industry standards.

    Training and Education

    • Conduct training sessions for P&C staff and managers on document management best practices, policy implementation, and legal compliance.
    • Educate employees on P&C policies and procedures to ensure understanding and compliance across the organization.

    Minimum Qualifications

    For this role, the successful candidate will have these qualities:

    • Bachelor Degree in Human Resource Management, Legal Studies or any other related field.
    • Certification as a paralegal or similar credential is preferred.
    • 6+ years or more of working experience in HR documentation, policy management, and/or legal support roles.
    • Understanding of employment laws and regulations East and West African market
    • Strong attention to detail and organizational skills.
    • Proficiency in document management software and Google suite
    • Absolute confidentiality of employee records, demonstrating high levels of discretion, professionalism, and responsiveness.
    • Excellent communication skills - both spoken and written with excellent presentation skills.
    • Excellent collaborator – approachable, warm, honest, transparent, and able to influence others and manage up with confidence
    • Fluent in English, additional proficiency in French is desired

    go to method of application »

    Head of Culture & Change Initiatives

    About the Opportunity

    This is a new position for Inkomoko, with the opportunity to build and foster a diverse and inclusive organizational culture, steer transformative change initiatives, and implement cutting-edge technology within the People & Culture (P&C) function to support strategic objectives. As the Head of Culture & Change Initiatives, you will be responsible for driving organizational culture transformation, leading change initiatives, leading our expansion agenda in line with P&C and integrating technology solutions This role requires a blend of leadership, innovation, and strategic thinking to create a culture that fosters adaptability, innovation, and continuous improvement.

    Reporting to the Regional Director of People & Culture, the position's responsibilities will include:

    Responsibilities

    Strategic Planning

    • Partner with senior leadership to align and scale culture and change initiatives with overall business strategy and objectives.
    • Contribute to the development of long-term strategic plans that drive cultural evolution and organizational resilience.
    • Monitor industry trends and best practices related to culture, change management, and technology, and incorporate relevant insights into strategic planning.
    • Develop strategies to scale Inkomoko’s culture as we grow into new markets
    • Build and lead a high-performing team dedicated to culture, change management, and technology integration.
    • Foster a collaborative and inclusive work environment that encourages creativity, innovation, and continuous improvement.

    Org Culture Leadership 

    • Develop and execute strategies to enhance organizational culture and ensure alignment with Inkomoko's mission, values, and goals.
    • Develop and implement a comprehensive Justice, Diversity, Equity, Inclusion and Belonging (JDEIB) strategy.
    • Partner with Senior Leadership, talent acquisition team and hiring managers to implement inclusive recruitment practices to attract and retain a diverse workforce.
    • Work with the Talent Development team to promote inclusive leadership practices by developing training and development programs, with a special focus on diversity, inclusion and belonging.
    • Stay updated with global best practices and emerging trends in JDEIB and incorporate them into the organizational strategy.

    Change Management 

    • Design and implement change management strategies to drive organizational transformation initiatives effectively across the organization.
    • Identify barriers to change and develop mitigation plans to ensure the successful adoption of new processes, technologies, and ways of working Identify and engage key stakeholders across the organization to gain buy-in and support for change initiatives.
    • Develop and execute communication plans to keep employees informed about change initiatives, progress, and impact.
    • Provide training and coaching support to managers and senior leaders to help in the change initiatives
    • Monitor the adoption and impact of new P&C innovations, adjusting strategies as necessary to meet organizational goals.
    • Work closely with the expansion team on all people related expansion activities

    Technology Implementation and HR Tools Management 

    • Oversee the selection and implementation of new HR technologies that enhance employee engagement and streamline HR operations.
    • Lead all projects integrating technological solutions within all P&C initiatives, ensuring that they meet the strategic business needs.
    • Evaluate and Optimize existing HR Technologies by regularly assessing the effectiveness of current HR technologies and systems.
    • Drive Digital Transformation in P&C by championing the adoption of digital tools and practices in the Organization to modernize recruitment, onboarding, employee management, and performance evaluation processes.
    • Continuously research and evaluate new HR technology solutions to enhance organizational efficiency and effectiveness and recommend technologies that align with the strategic needs of the organization.
    • Provide ongoing support to resolve technical issues, answer questions, and ensure smooth operation and user satisfaction with the HR technologies deployed.
    • Optimize and redesign HR workflows to enhance efficiency and effectiveness within the department.

    Minimum Qualifications

    The ideal candidate is a dynamic leader with a robust background in HR technology, change management, and cultural development. For this role, the successful candidate will have these qualities:

    • Bachelor's Degree in Organizational Psychology, HRM, Organizational Development, or a related field; Master’s degree is an added advantage.
    • 7+ years experience in a similar field, with a strong focus on technology integration, organizational development, culture transformation and change management.
    • Proven experience leading HR technology initiatives, including system selection, implementation, optimization and maintenance.
    • Strong project management skills and the ability to lead cross-functional teams.
    • Strong understanding of organizational culture dynamics and change management principles and methodologies.
    • Excellent communication skills, proactive and strategic thinker with a track record of transforming organizational culture and processes.
    • Shows perseverance, personal integrity, is objective, a team player with stakeholder relationship skills.
    • Demonstrated proactive approaches to problem-solving with strong decision-making capability. 
    • Forward-looking thinker, who actively seeks opportunities and proposes solutions.

    Method of Application

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