Latest Recruitment at Kenya Wine Agencies Limited (KWAL)

Job Purpose

This position is responsible for the development, coordination, and implementation of integrated internal and external communication, reputation management, media liaison, crisis communication, public affairs communication, and change management employee engagement programmes aimed at enhancing the reputation of the business, and building passion and organisational pride among all internal and external stakeholders.

Additionally,  this role is responsible for implementing KWAL and HEINEKEN Beverages International’s (HBI) sustainability strategy and projects with key focus on HEINEKEN’s Brew a Better World (BaBW) commitments, aligned with HEINEKEN’S global Evergreen strategy, including Net Zero, Water efficiency, circularity, and balancing.

Main Responsibilities

Employee Communication and Engagement

• Drive positive company-wide employee engagement through the delivery of effective and impactful internal comms plans while positioning KWAL as an employee of choice
• Create and implement effective, measurable, and distinctive end-to-end integrated communication activities and campaigns, that informs, inspires, and celebrates our stakeholders, and business success
• Ensure consistency of internal communication across the business to make employees the most effective advocates of KWAL, its purpose and vision
• Develop engagement campaigns to raise awareness and foster adoption of KWAL’s vision, values, leadership behaviours and strategy
• Apply knowledge and understanding of the business context to ensure credible and effective internal communication with employees.
• Oversee design and execution of employee engagement survey, i.e., climate survey 
• Measure the effectiveness of communications using the available channels and tools, recommending subsequent improvements/ further initiatives to achieve business desired objectives
• Support the delivery of events, both digital and face to face, including annual employee conference, townhall sessions, roadshows, etc.

Content Development

• Oversee the creation of high-quality content for both traditional and digital media platforms, including press releases, social media content, and company reports.
• Leads on sourcing, creating, and sharing compelling content that informs, inspires and celebrates our people in a timely and reliable way, with the right mix of internal communication channels.
• Content development of the corporate website, including serving as editor, managing a moderation process that will include other users; and ensuring alignment with overall communications strategy
• Work with the Corporate Affairs Director and HBI colleagues to bring our BaBW stories to life for internal and external stakeholders with inspiring and impactful communications

Media Engagement and Public Relations Management

• Develop powerful and consistent external messages for the business and ensure effective landing and delivery of messages to targeted stakeholders
• Facilitate media engagement best practice and provide the leadership team members with media readiness, media training and interview preparation counsel
• Manage media events and participate in the management or consultation of all activities related to media and employee engagement
• Develop media strategy, drafting press releases, responding to media enquiries, and building dialogue with journalists
• Support company events
• Facilitate media relationships to best communicate the KWAL’s story to the external target audience
• Ensure good media coverage of KWAL by developing and maintaining good media relations through lobbying, engagement and availing relevant information to the members of the press as requested
• Assist the RTC & brand team to develop and execute Brand public relations strategies to optimise brand strategy/brand campaign through earned media
• Manage interface to brand and product complaints, customer and consumer care line, develop appropriate response for dissemination via brand/product/BU or corporate as appropriate

Corporate Brand Management

• Identify opportunities to positively position and profile KWAL and HEINEKEN Beverages’ corporate brand, its people, and products to increase its brand equity.
• Track and monitor media activity, sentiments, and perceptions of KWAL and HEINEKEN Beverages and develop appropriate action plans to build and protect the brand and product brands in its stable
• Track and monitor issues that directly and indirectly impacts our reputation and develop statements and company positions in response to the identified issues.

Sustainability 

• Manage and oversee the implementation and awareness of KWAL’s sustainability agenda and projects across the business and support with the implementation of the BaBW strategy across different functions
• Lead and oversee implementation of community initiatives on recycling, responsible drinking and water stewardship
• Scan, lead and proactively manage all ESG related matters, beyond compliance for KWAL (e.g. EPR, PROs, circular economy, etc)
• Lead implementation of all internal and external cross functional work on sustainability and BaBW strategy
• Prepare reports for the Board on sustainability, social impact, and public interest commitments
• Be the custodian of the BaBW ecosystem, governance, and reporting framework into the HB sustainability council.
• Collaborate and represent KWAL/HBI on all related sustainability & BaBW Heineken forums, networks, to facilitate strategy implementation and best practice sharing

Change Management Communication

• Co-champion delivery change communication strategy, to help raise awareness of relevant news and business updates and drive desired behaviours and culture change across the business
• Support the implementation of Change Management journey to foster adoption of HEINEKEN beverages culture, values & the spirit of togetherness, 
• Cascade and embed a single narrative on change initiatives across the organisation
• Develop relevant and engaging campaigns and content to achieve change management communications goals

Stakeholder Management

• Build effective relationships with external and internal stakeholders
• Collaborate and regularly connect with internal stakeholders to build relationships of trust through stakeholder management and impactful communications and provide updates to the Corporate Affairs Director and EXCO.
• Foster relationships with key stakeholders, including media, government bodies, regulatory agencies among others
• Amplify impact of sustainability programmes both internally and externally and ensure impact stories anchor the corporate brand key messages and communicate to stakeholders

Minimum Required Qualifications, Knowledge and Experience

Academic Qualifications

• Bachelor's degree in degree in Business Communication, PR, Journalism, Social Science or related field

Professional Qualifications

• Must hold a professional qualification and membership to relevant professional body 

Experience 

• At least 6 years, 2 years' experience in management role in a similar role within FMCG
• In-country experience with relevant stakeholders
• Stakeholder relationship management experience in a similar industry
• Practical experience in use of MS packages and ERP systems

Competencies

Technical Competencies

• A good understanding of economic and commercial, political dynamics in the countries of KWAL’s operation
• Sound understanding of legislation relating to environmental sustainability and other sustainability related legislations
• Demonstrate the ability to build compelling communication narratives that are clear and concise and promotes understanding, persuades and influences KWAL/Heineken’s internal and external audience 
• Skill in effectively communicating highly complex technical material or highly complex issues that may arise
• Practical experience and hands on coordinating campaigns with the support of agency
• Proficiency in budget making process
• Ability to undertake research, brief and coordinate processes on both tactical and operational level
• Ability to analyse impact of regulatory change to KWAL operations 
• Ability to build and sustain good working relationships with a diverse set of stakeholders
• Business awareness with good leadership and interpersonal skills
• Strong analytical and problem solving skills
• Demonstrate experience in effective communication style in writing
• Sociable, extrovert, energetic personality
• Ability to independent work and to take initiative
• Knowledge of the executive/legislative decision making process
• Knowledge of the overall mission, functions, and organisation of a corporate company, including strategy, goals, and objectives and the interplay of these in the public policy arena

Behavioural Competencies

• Demonstrate strong leadership skills, including the ability to inspire and motivate teams, foster a positive work environment, and drive organizational performance, champion of diversity, equality and inclusivity practices
• Collaboration with the team members and other units within the department and function
• Demonstrate a deep commitment to understanding and meeting customer needs
• Proficient in analysing data and information to make informed decisions demonstrating analytical skills by identifying issues and developing effective solutions
• Effectively communicating and presenting information, insights, and recommendations to diverse audiences through engaging and visually appealing presentations.
• Ability to employ logical reasoning and critical analysis to evaluate information and make sound decisions
• Continuously seek new opportunities to enhance KWAL products and service, embracing new technologies and methodologies to drive growth and maintain a competitive edge
• Ability to support the professional growth of employees through guidance and feedback
• Demonstrate the ability to negotiate terms, agreements, and contracts with clients, partners, and vendors
• Demonstrate conflict management and crisis resolution skills
• Demonstrate resilient, agility, ability to work under pressure with high integrity

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Job Purpose

This position is responsible for managing cash and check transactions, confirming the payment for goods and issuing the receipt so as to facilitate the issuance of products to the distributors/ clients.

Main Responsibilities

Payment Receipts

• Receive payment by cash, cheque, credit cards, vouchers, or automatic debits and issue receipts, refunds, credits, or change due to customers to facilitate the selling of products at the Nairobi warehouse. 
• Deliver cash invoices to the designated cash delivery company and send all receipts
• Verify any direct bank deposits by confirming the receipt in the bank statement to ensure all payments for sales are authentic. 
• Verify the integrity of all cash and checks at the beginning and end of each work shift.
• Pay all contracted workers and deliver receipts 

Accounts Reconciliations

• Prepare daily reconciliation of the sales revenue bank account(s) and investigate any variance to  ensure timely resolution
• Reconcile products entered in the systems and applications with the cash amounts received.
• Deliver checks to the bank as necessary.

Customer Data Management

• Receive checks from the collector and enter data into the systems and applications.
• Calculate the total cash received, sort invoices by categories, and enter the final amount into the systems and applications.
• Stay informed about the status of all checks and update the system accordingly.

Safety

• Adhere to all safety rules and regulations and follow a safety culture at all times.
• Act as a safety representative and effectively promote safety and health practices in the workplace.
• Commit to the ethical standards of the company at all times

Minimum Required Qualifications, Knowledge and Experience

Academic Qualifications

• Diploma in relevant field with 2 years’ of experience in a finance department within a similar organization. 

OR 

• Bachelor of Finance, Business Administration, Accounting, Economics or any other relevant field with 1 year experience in a finance department within a similar organization. 

Professional Qualifications

• Partial (Level II) Professional qualification in Finance or Accounting.

Experience 

• At least 2 years experience in a similar role in FMCG industry

Competencies

Technical Competencies

• Practical experience in using Enterprise Resource Planning (ERP) systems to streamline financial processes, enhance data accuracy, and improve overall efficiency.
• Skilled in managing financial records, preparing financial statements, and ensuring the accuracy and integrity of financial information.
• Capable of preparing and presenting financial reports, providing insights and recommendations to support decision-making and strategic planning.
• Skilled in managing financial resources, budgeting, forecasting, and ensuring the financial health and sustainability of the organization.
• Proficient in managing relationships with internal and external stakeholders, ensuring effective communication and collaboration to achieve business objectives.
• Strong analytical and problem solving skills
• Demonstrate the ability to collaborate with various business units

Behavioural Competencies

• Demonstrate a commitment to enhancing processes and performance. 
• Demonstrate commitment to understanding and meeting customer needs
• Demonstrate a high level of integrity. 
• Make informed and timely decisions that align with the company’s strategic objectives. 
• Accuracy and attention to detail
• Communicate effectively with diverse audiences, ensuring clarity and understanding. 

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Job Purpose

This position is responsible for providing the strategic interface between HR and the specific function to embed a strategic approach to HR management and development that result in a more effective front-line delivery. The People Business Partner will play a crucial role in fostering positive labour relations, ensuring compliance with labour laws, and collaborating effectively with unionised employees, shop stewards, and trade unions within the business function they support.

Main Responsibilities

Strategic People Partnership 

• Provide strategic HR partnership with business leaders
• In collaboration with the HR Director,  implement the HR strategies, policies and practices that support the corporate vision, mission and strategic objectives of KWAL.
• Provide people direction to maximise performance, sound employee relations, high staff morale and devise functional strategy to unlock full potential of the talents through diversity and inclusion
• Contribute to the HR Leadership Team meaningfully to drive the people agenda for the overall business success and to maximize shareholders value, operating company profitability, market share and drive optimum cost efficiencies.
• Attend departmental meetings regularly. 

Organisational Effectiveness

• Work with the departmental heads to design fit for purpose org structures.
• Develop job profiles and arrange job evaluations as and when necessary.
• Facilitate rollout of functional competencies in area of responsibility
• Train managers and employees on HEINEKEN behaviours and values.
• Assist departmental heads to interpret climate survey results and develop action plans.
• Support business transformations and organizational changes.

Performance Management

• Coach managers and employees on the use of the performance Management systems
• Co-ordinate objective setting sessions with departmental plans
• Co-ordinate calibration sessions in areas of responsibility
• Ensure that departments set SMART objectives in areas of responsibility.
• Prepare performance trend report and coach managers on the execution of performance improvement initiative.
• Support business managers in implementing the performance management system, guiding them in developing and interpreting the tools, metrics, processes to track both performance, KPI’s, SLA’s and identify improvement areas to enhance productivity, quality and service excellence.

Talent Management

• Work with departmental managers to identify future talent needs and prompt the People & Organizational Development team.
• Support hiring managers to fill vacant positions by utilizing fit for purpose sourcing methods.
• Manage the recruitment process to ensure completion of recruitment activities within targeted timelines.
• Provide guidance to hiring managers on employment equity targets.
• Prepare a regular talent analysis report.

Employee Relations

• Guide business managers to ensure adherence to HR policies and practices as well applicable laws and regulations.
• Manage Dispute and Grievance procedures
• Negotiating Collective bargaining agreements with the union
• Oversee dispute resolution involving employees, management and unions
• Advise management on issues regarding union-management relations, such as contract negotiations
• Handle CCMA matters (Conciliation, Arbitrations, reviews, Condonations, Rescission and Mediation
• Ensure that robust Employee Relations policies are developed and implemented in alignment with the Group HR strategy and business needs 
• Monitor labour legislation developments and implement appropriate strategies to ensure compliance and minimize business risk.  
• Build and maintain excellent relationships between management, employees and employee representatives. 

Culture, Diversity & Inclusion 

• Work with people leaders to build engagement strategies and programs to support building an inclusive culture
• Implement diversity metrics, tracking progress, and reporting on diversity and inclusion initiatives.
• Analyse workforce demographics to identify areas for improvement and develop action plans.

HR Analytics and Insights 

• Provide reporting and insights to senior leadership regarding employee engagement, retention, and workforce trends.
• Provide analysis and insight and utilise talent data as a fundamental input into business planning and decisions
• Use HR metrics and analytics to inform decision-making and improve HR programs and policies.

Employee exit process

• Execute all types of employee exists
• Conduct exist interviews for middle and senior managers

Minimum Required Qualifications, Knowledge and Experience

Academic Qualifications

• Bachelor’s degree in a Social Science, Human Resources or a related field

Professional Qualifications

• Certified Human Resource Professional (CHRP)
• Institute of Human Resource Management (IHRM)

Experience 

• At least 7 years and 2 years’ experience in strategic advisor role in a similar role or busy function

Competencies

Technical Competencies

• Demonstrate expertise in sourcing, attracting, and selecting top talent to meet the organization’s staffing needs, ensuring a strong and diverse workforce.
• Proficient in managing relationships between the organization and its employees, including negotiating with unions, handling grievances, and ensuring compliance with labour laws.
• Demonstrate strong organizational skills, capable of managing multiple tasks, prioritising effectively, and ensuring efficient workflow within the HR department.
• Skilled in developing and implementing HR policies that align with organizational objectives, ensuring compliance with legal requirements and promoting a positive work environment.
• Proficient in managing HR projects from inception to completion, ensuring they are delivered on time, within scope, and within budget while meeting quality standards.
• Demonstrate a thorough understanding of employment laws and regulations, ensuring the organization’s HR practices are compliant and mitigate legal risks.
• Capable of managing relationships with key stakeholders, ensuring effective communication, collaboration, and alignment with HR and organizational objectives.
• Skilled in analyzing HR data to identify trends, measure performance, and provide actionable insights to support strategic decision-making.
• Proficient in designing and implementing performance management systems that align with organizational goals, enhance employee performance, and support career development.
• Demonstrate the ability to coach and mentor employees, providing guidance, support, and development opportunities to enhance their skills and career growth.
• Skilled in identifying and developing talent within the organization, creating programs and initiatives that support employee growth and succession planning.

Behavioural Competencies

• Lead and motivate teams to achieve organizational goals. This involves providing clear direction, support, and development opportunities to ensure team members are engaged and productive.
• Support the professional growth of employees through guidance and feedback. 
• Ability to negotiate terms, agreements, and contracts with clients, partners, and vendors.
• Demonstrate a deep commitment to understanding and meeting customer needs.
• Exhibit strong self-awareness and empathy, effectively managing personal emotions and understanding those of others. 
• Utilise analytical skills to identify issues and develop effective solutions. 
• Employ logical reasoning and critical analysis to evaluate information and make sound decisions. 
• Encourage innovative ideas and approaches to improve products and processes. 
• Make informed and timely decisions that align with the company’s strategic objectives. 
• Communicate effectively with diverse audiences, ensuring clarity and understanding.

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Job Purpose

This position is responsible for analysing and interpreting People data to provide insights that support strategic decision-making within the People Function. This role involves working closely with HR leaders and other stakeholders to identify trends and develop reports. The ideal candidate will be adept at data visualisation and passionate about data integrity within the HR domain.

Main Responsibilties

Data Analysis 

• Analyse key HR metrics such as turnover rates, employee engagement scores, and recruitment data to identify trends and areas for improvement.
• Perform people analytics and productivity reporting
• Track KPIs to measure the effectiveness of HR initiatives. 
• Analyse metrics, report emerging trends, and provide statistical information, including standard reports from HRIS and E-learning platform. 
• Assist in monthly payroll input collation, processing, validation, and filing of payroll records.
• Conduct regular data integrity assessments to identify discrepancies, errors, and inconsistencies within HR databases 

Reports and Dashboards 

• Develop, enhance, and maintain complex Power BI reports and dashboards with minimal supervision.
• Collaborate with senior business stakeholders to understand complex requirements and translate them into effective reporting solutions.
• Assist in the design, development, and maintenance of Power BI reports and dashboards.
• Develop and optimize advanced data models for improved performance and usability.
• Develop detailed reports and dashboards for senior management that provide insights into HR performance and support data-driven decision making.

Data driven Insights 

• Work closely with the Director, People and other leaders to understand their needs and provide data-driven insights that support strategic initiatives.
• Support in the planning and execution of strategic HR projects through relevant data and analysis. 

HR Information  System Management 

• Oversee the HR Information System to ensure data accuracy and integrity. 
• Leverage data analytics tools and software to enhance data analysis capabilities. 
• Identify opportunities for system enhancements and work with the Digital and Technology function to implement improvements.
• Ensure employee data is accurate and updated in the HRIS and E-learning platform.
• Responsible for HR records managements to ensure that all staff records and other administrative records are filed in accordance with relevant HR policies and procedures by maintaining employee data in an accurate and timely manner including both electronic data in the HRIS system and Paper records
• Custodian and organizer of the centralized HR department’s filing system

Minimum Required Qualifications, Knowledge and Experience

Academic Qualifications

• Bachelor's Degree in Computer Science, Information Systems, Data Analytics  or related field

Professional Qualifications

• Certification of Competency in Data Analytics or any other relevant qualification 

Experience 

• At least 4 years experience in a similar role
• Practical experience in the use of Microsoft Office packages and HRIS systems.

Competencies

Technical Competencies

• Demonstrate strong organisational skills, capable of managing multiple tasks, prioritising effectively, and ensuring efficient workflow within the HR department.
• Demonstrate a thorough understanding of employment laws and regulations, ensuring the organisation’s HR practices are compliant and mitigate legal risks.
• Capable of managing relationships with key stakeholders, ensuring effective communication, collaboration, and alignment with HR and organisational objectives.
• Skilled in analysing HR data to identify trends, measure performance, and provide actionable insights to support strategic decision-making.
• Skilled in identifying and developing talent within the organisation, creating programs and initiatives that support employee growth and succession planning.

Behavioural Competencies

• Demonstrate a commitment to enhancing processes and performance. 
• Continuously seeks new opportunities to enhance products and services. 
• Make informed and timely decisions that align with the company’s strategic objectives. 
• Utilise analytical skills to identify issues and develop effective solutions.
• Employ logical reasoning and critical analysis to evaluate information and make sound decisions. 
• Exhibit strong self-awareness and empathy, effectively managing personal emotions and understanding those of others. 
• Encourage innovative ideas and approaches to improve products and processes.