Latest Recruitment at Safaricom Kenya

Brief Description

• Reporting to the Infrastructure Planning & Capacity Management Team Lead the position holder will be responsible for the planning, design, implementation of business support IT infrastructure including data centers, operating systems, servers, storage, SAN, backups, public Cloud (AWS, Azure, OCI, GCP), collocation and collaboration systems. He/she will develop and provide corresponding project documentation for handover to support team. Moreover He/ She will be responsible in monitoring capacities for all the infrastructure, provide monthly reports and recommendation on how to optimize storage, cloud, and Compute resources.

Responsibilities

• Formulates and agrees with an appropriate Service Level Management / Service Level Agreements / Operational Level Agreement structure across Technical and Supplier domains
• Organizes and maintains the regular Service Level review processes with Technology stakeholders and Service Providers
• Analyze statistics and compile accurate reports using data lake through available automation tools (RPA / Power BI / Remedy)
• Interfaces with Safaricom Risk Management Team on site access management to ensure site security is adhered to
• Provide accurate and timely SLM Reports for reviews in line with business requirements
• Negotiates and agrees with both the Customer and Service Provider any Service Level Requirements for any proposed new / developing services
• Development and analysis of relevant management reports on various key aspects of the section’s responsibilities
• Regular updates on outages and track Partner Performance
• Documentation of processes to drive the Network Operations functions
• Cost Management

 
QUALIFICATIONS
 
Qualifications

• Degree in Electrical & Electronics / Telecommunications / Computer Science or Information Technology
• CCNA certification/CCNP certification
• Data Analytics
• Good knowledge of ITIL 4 Framework
• A minimum of 2 years’ experience in Telecommunications

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Brief Description

• Reporting to the Team Manager – SLM (Service Level Management), the position holder will be responsible for monitoring of SLA / OLA performance and compliance within Technology and external stakeholders in line with Organizations requirement. He/she will also ensure accurate Governance and documentation of processes to attain Service Operations Center deliverables by improving customer experience, service availability and avoiding revenue losses by implementing contractual agreements.

Responsibilities

• Formulates and agrees with an appropriate Service Level Management / Service Level Agreements / Operational Level Agreement structure across Technical and Supplier domains
• Organizes and maintains the regular Service Level review processes with Technology stakeholders and Service Providers
• Analyze statistics and compile accurate reports using data lake through available automation tools (RPA / Power BI / Remedy)
• Interfaces with Safaricom Risk Management Team on site access management to ensure site security is adhered to
• Provide accurate and timely SLM Reports for reviews in line with business requirements
• Negotiates and agrees with both the Customer and Service Provider any Service Level Requirements for any proposed new / developing services
• Development and analysis of relevant management reports on various key aspects of the section’s responsibilities
• Regular updates on outages and track Partner Performance
• Documentation of processes to drive the Network Operations functions
• Cost Management

 
QUALIFICATIONS

•  Degree in Electrical & Electronics / Telecommunications / Computer Science or Information Technology
• CCNA certification/CCNP certification
• Data Analytics
• Good knowledge of ITIL 4 Framework
• A minimum of 2 years’ experience in Telecommunications

go to method of application »

Role Description

• This role is responsible for the design, delivery and monitoring of Fraud Prevention and Detection initiatives to respond to current and emerging M-Pesa fraud risks within M-Pesa markets while driving improved customer experience. The position also works with Fraud teams within the various M-Pesa markets to share Fraud Prevention and Detection best practice.

What you will be doing

• Developing and correlating insights on current and emerging mobile money fraud trends and derive critical information to aid in decision making and performance benchmarks for fraud controls
• Leading in the development and optimization of mobile money fraud rules and models in response to current and emerging fraud trends
• Developing and maintaining/supporting systems for fraud detection and customer management
• Analyzing and monitoring unusual data patterns that may indicate fraud/ unethical conduct
• Providing support to other risk teams through data analysis
• Integrating and optimizing automations with business systems and required data feeds aimed at improving detection ability and control environment
• Setting up tracking mechanisms to monitor fraud KPIs and conduct deep dives geared towards success of the fraud initiatives within strict timelines
• Sharing best practice between Fraud Management teams within M-Pesa markets
• Collaborating with the various squads towards implementing short to medium term fraud controls
• Actively participating in fraud reviews and other fraud monitoring initiatives
• Conducting fraud risk assessments on M-Pesa products, services and systems and
• Collaborating with the Compliance Solutions team to ensure timely and effective delivery of fraud management and other compliance solutions.

You will succeed in this role if you

• Pro-actively adapt your own style and approach to build rapport, and work with others more effectively
• Focus on achieving maximum performance and driving continuous improvement
• Find creative ways to exploit opportunities and solve problems
• Use data and research to make decisions that are competitively and financially robust
• Respond flexibly to changing situations / user requirement specifications

QUALIFICATIONS
 
Apply if you have:

• A Bachelor's degree in Computer Science, Software Engineering or a related Program
• Certified Information Systems Auditor (CISA) Certification
• Certified Ethical Hacker (SANs), AML certificate, IBM i2 Certificate or Grapa Fraud Detection Certificate will be an added advantage
• Over 5 years of technical background in systems architecture/ systems development
• Experience in either of the following technologies: C#, Java, PHP, Python, C, C++, Objective C, Flutter, Oracle, MySql, Sql Server, Android and iOs Development, Virtualization Using Docker, Linux and Windows Administration, ETL, ACL, Ms Office, Idea, And I2 Analyst Notebook, Soap/Restful Web Services, USSD, SMPP, Cloud Computing using AWS/Azure, Agile Methodology, Machine learning, Bot development, Penetration Testing, QA, Project Management, Micro services, SANs security compliance, Technical documentation
• Knowledge of Fraud will be an added advantage

What you can expect from us

• We believe in a fair and robust interview process
• We have a robust flexible total reward scheme
• Dedicated support and mentoring/coaching
• Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.