M-Pesa Africa - Fraud Manager at Safaricom Kenya

Role Description

• This role is responsible for the design, delivery and monitoring of Fraud Prevention and Detection initiatives to respond to current and emerging M-Pesa fraud risks within M-Pesa markets while driving improved customer experience. The position also works with Fraud teams within the various M-Pesa markets to share Fraud Prevention and Detection best practice.

What you will be doing

• Developing and correlating insights on current and emerging mobile money fraud trends and derive critical information to aid in decision making and performance benchmarks for fraud controls
• Leading in the development and optimization of mobile money fraud rules and models in response to current and emerging fraud trends
• Developing and maintaining/supporting systems for fraud detection and customer management
• Analyzing and monitoring unusual data patterns that may indicate fraud/ unethical conduct
• Providing support to other risk teams through data analysis
• Integrating and optimizing automations with business systems and required data feeds aimed at improving detection ability and control environment
• Setting up tracking mechanisms to monitor fraud KPIs and conduct deep dives geared towards success of the fraud initiatives within strict timelines
• Sharing best practice between Fraud Management teams within M-Pesa markets
• Collaborating with the various squads towards implementing short to medium term fraud controls
• Actively participating in fraud reviews and other fraud monitoring initiatives
• Conducting fraud risk assessments on M-Pesa products, services and systems and
• Collaborating with the Compliance Solutions team to ensure timely and effective delivery of fraud management and other compliance solutions.

You will succeed in this role if you

• Pro-actively adapt your own style and approach to build rapport, and work with others more effectively
• Focus on achieving maximum performance and driving continuous improvement
• Find creative ways to exploit opportunities and solve problems
• Use data and research to make decisions that are competitively and financially robust
• Respond flexibly to changing situations / user requirement specifications

QUALIFICATIONS
 
Apply if you have:

• A Bachelor's degree in Computer Science, Software Engineering or a related Program
• Certified Information Systems Auditor (CISA) Certification
• Certified Ethical Hacker (SANs), AML certificate, IBM i2 Certificate or Grapa Fraud Detection Certificate will be an added advantage
• Over 5 years of technical background in systems architecture/ systems development
• Experience in either of the following technologies: C#, Java, PHP, Python, C, C++, Objective C, Flutter, Oracle, MySql, Sql Server, Android and iOs Development, Virtualization Using Docker, Linux and Windows Administration, ETL, ACL, Ms Office, Idea, And I2 Analyst Notebook, Soap/Restful Web Services, USSD, SMPP, Cloud Computing using AWS/Azure, Agile Methodology, Machine learning, Bot development, Penetration Testing, QA, Project Management, Micro services, SANs security compliance, Technical documentation
• Knowledge of Fraud will be an added advantage

What you can expect from us

• We believe in a fair and robust interview process
• We have a robust flexible total reward scheme
• Dedicated support and mentoring/coaching
• Opportunity to develop and progress – plus a solid dedication to work-life integration. It all means you’ll have everything you need to advance your career and achieve your full potential.