IT Assistant at Kempinski Hotels

Description

• The incumbent in this position is responsible to develop and maintain efficient systems necessary to ensure the smooth running and maintenance of the Hotel’s technical/audio-visual equipment. To perform all duties within the scope of the low current installation and appliances in the hotel in accordance with the standards set. To handle the running of day to day challenges in the scope of IT in the Hotel as per set standards, policies and procedures.

Key Responsibilities

• Manages and maintains Database Management Systems.
• Ensures database integrity and security is maintained, data storage, archiving, backup and recovery procedures are functioning correctly.
• Solves technical and operational challenges in the scope of IT reported by users.
• Follows Kempinski code of practice as related to security and operation of computer systems with a thorough knowledge of standards of operating procedures.
• In cooperation with the IT Manager, suggests on the existing and future systems being developed or implemented.
• Carry out or arrange for the carrying out of routine and emergency technical equipment maintenance, including system housekeeping and security procedures.
• Coordinate on equipment maintenance during the banquet and other functions to ensure smoother operation is held and to ensure that equipment are back in inventory in good state of repair.
• Provide technical support to guests in banquets and all other areas including technical equipment when appropriate.
• Monitor and maintain adequate supplies of peripherals (cables, connectors, spares etc.).
• Ensure that the Kempinski Code of practice is upheld at all times and possesses a thorough knowledge of all standard operating procedures.
• Assists in the purchase of all AV equipment.
• Perform routine inspection of all maintenance operational areas and report any equipment malfunction to the IT Manager.
• Monitor the implementation of all energy conservation procedures and report any irregularities and non-compliance to the IT Manager.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve overall objectives of this position.
• To understand and strictly adhere to the Rules & Regulations established in the Employees Handbook and the Hotel’s policy on Fire, Hygiene, Health & Safety.
• To ensure that all potential and real hazards are reported and rectified immediately.
• Maintains complete record of the systems related inventory.
• Performs any other duties as assigned to him/her by management.

Skills, Knowledge and Expertise

• 2-4 years experience in a position related to IT
• Minimum of Higher Diploma in a IT related course.
• Team player.
• Problem Solving & Decision Making skills
• Excellent written and verbal communication skills
• Knowledge of Web Applications