Latest Recruitments at CDL Human Resource

The General Trade Associate is responsible for end-to-end order processing, customer coordination, and execution support across the general trade channel. The role ensures accurate order capture, timely invoicing, delivery coordination, and issue resolution to drive sales continuity, customer satisfaction, and operational efficiency.

Key Responsibilities

• Order Processing & System Accuracy
• Process customer orders received via email, WhatsApp, Solutech, or other approved channels.
• Capture and validate orders in SAP ensuring correct quantities, pricing, and discounts.
• Verify and confirm GT orders before approval to ensure data accuracy.
• Reprint and release delivery notes and invoices where required.
• Customer Engagement & Sales Support
• Call customers to:
• Address inquiries and resolve order-related issues
• Support selling initiatives and upsell products
• Communicate ongoing offers and promotions
• Proactively follow up on pending or long-standing customer orders.
• Sales Coordination & Order Fulfilment
• Work closely with HODs and sales teams to:
• Provide order status updates
• Prioritize urgent or high-value orders
• Coordinate with logistics to ensure timely dispatch and delivery.
• Track orders to ensure completeness and minimize delays or short supplies.
• Invoice, Credit & Documentation Control
• Verify and sign invoices (excluding specific accounts such as Suntory where applicable).
• Review and validate all market return credit notes before approval.
• Ensure proper documentation and audit compliance for all transactions.
• Issue Resolution & Exception Handling
• Identify and escalate dispatch challenges (e.g., stock unavailability, short expiry, delays).
• Coordinate with relevant stakeholders to resolve order fulfillment gaps.
• Support resolution of customer complaints related to deliveries and invoicing.
• Logistics & Distribution Coordination
• Liaise with logistics teams to:
• Confirm tonnage planning and truck allocation
• Resolve offloading challenges at customer premises
• Ensure smooth last-mile delivery execution.
• Administrative & Operational Support
• Maintain accurate records of orders, invoices, and delivery notes.
• Participate in urgent operational meetings and provide updates.
• Support onboarding/induction of new employees within the function where required.

Qualifications & Experience

• Bachelor’s degree or Diploma in Business, Sales, or Supply Chain
• 2–4 years’ experience in general trade sales operations or order management
• Experience working with SAP or similar ERP systems
• FMCG experience is highly preferred

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• The Modern Trade Associate is responsible for the accurate execution, coordination, and follow-through of key account orders to ensure timely delivery, stock availability, and sales continuity across modern trade channels. The role acts as the operational link between sales, logistics, field teams, and customers to support order fulfillment, promotions, pricing alignment, and customer satisfaction.

Key Responsibilities

• Order Management & Processing
• Process all key account orders in SAP accurately and within agreed timelines.
• Print, review, and validate daily order schedules to ensure completeness and accuracy.
• Monitor and close all open orders in SAP, ensuring no backlog.
• Countercheck system pricing against approved price lists before order release.
• Customer & Account Coordination
• Respond promptly and professionally to customer emails and queries.
• Follow up with key accounts to ensure orders are received, processed, and fulfilled in full (100% stock availability).
• Engage customers (e.g., Carrefour and other modern trade accounts) for LPO extensions and order confirmations where required.
• Logistics & Supply Follow-Up
• Coordinate with dispatch and transport teams to ensure timely loading and delivery of orders.
• Track deliveries to ensure no short supplies or delays and escalate deviations proactively.
• Liaise with warehouse and distribution teams to resolve fulfillment gaps.
• Promotion & Sales Support
• Coordinate with field sales teams during promotions to ensure:
• Timely order placement and execution
• Adequate stock allocation across branches
• Support for paid activations (e.g., podiums)
• Monitor promotion performance and flag stock or execution risks early.
• Pricing & Issue Resolution
• Work closely with field teams to resolve pricing discrepancies in the market.
• Ensure alignment between system pricing, promotions, and customer agreements to prevent revenue loss.
• Reporting & Controls
• Maintain accurate order tracking logs and daily status updates.
• Highlight risks related to stock shortages, delays, or pricing inconsistencies.
• Support reconciliation between orders, dispatch, and customer receipt.

Qualifications & Experience

• Bachelor’s degree in business, Supply Chain, or related field
• 2–4 years’ experience in sales operations, modern trade, or order management
• Experience working with SAP or similar ERP systems
• Exposure to FMCG or manufacturing environment is preferred

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Key Responsibilities

• Project Planning & Execution
• Lead end-to-end execution of assigned projects from award to close-out.
• Develop detailed project plans including scope, timelines, resources, risk assessments, and method statements.
• Ensure delivery in line with contractual KPIs, cost estimates, and approved budgets.
• Monitor project progress and implement corrective measures where required.
• Commercial & Cost Control
• Maintain and manage project budgets, ensuring margin protection.
• Track project P&L and control cost leakages (fuel, subcontracting, equipment utilization).
• Support preparation of commercial quotations, RFQs, and tenders for heavy lift and abnormal loads.
• Ensure asset utilization is optimized before engaging third-party subcontractors.
• Heavy Lift & OOG Operations
• Coordinate abnormal load, breakbulk, and OOG cargo movements in compliance with regulatory standards.
• Ensure safe handling, routing, permitting, and coordination with relevant authorities (KRA, KPA, URA, etc.).
• Monitor fuel consumption and operational efficiency of deployed assets.
• Workshop & Technical Coordination
• Coordinate with workshop teams to ensure availability, maintenance, and readiness of project equipment.
• Ensure preventive and corrective maintenance schedules are adhered to.
• Monitor consumables and maintenance costs impacting project budgets.
• Risk, Compliance & Documentation
• Identify, assess, and mitigate operational and contractual risks.
• Ensure adherence to QHSE standards and company SOPs.
• Oversee documentation control (invoices, disbursements, permits, cost tracking).
• Utilize tracking systems to monitor project performance.
• Stakeholder Management
• Serve as primary operational contact for clients during project execution.
• Coordinate with internal departments (Commercial, Finance, Workshop, Operations).
• Provide timely reporting to management on project status, risks, and performance metrics.

Requirements

• Bachelor’s degree in engineering, Logistics, Supply Chain, or related field.
• Minimum 5–8 years’ experience in project operations within heavy lift, abnormal load logistics, OOG, or technical transport environments.
• Demonstrated experience managing complex, asset-intensive projects.
• Strong working knowledge of transport regulations and operational compliance.
• Candidates with heavy lift, abnormal load (OOG) project experience in Wind Power or Oil & Gas are encouraged to apply.
   

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Key Responsibilities

• Accounting Leadership Across QBO and R365
• Independently manage full-cycle accounting across QuickBooks Online and, overtime, Restaurant365
• Maintain clean, accurate, audit-ready financial records
• Oversee accruals, sales tax filings, and tip accounting
• Prepare and review monthly financial statements:
• Profit & Loss
• Balance Sheet
• Cash Flow
• Identify discrepancies and proactively resolve issues
• Clean up and restructure books where necessary
• Ensure financial reporting supports scalability and operational insight
• Demonstrate strong ownership of the balance sheet and confidence in explaining
• accounting treatment and recommendations
• Senior-Level Judgment and Independent Execution
• Go beyond task completion by bringing insight, judgment, and problem-solving ability to the role
• Work with limited supervision and make sound accounting decisions independently
• Flag risks, inconsistencies, and process gaps before they become larger issues
• Provide thoughtful recommendations on accounting workflow improvements and reporting accuracy
• Serve as a stronger, more experienced accounting partner who can contribute at a level above routine bookkeeping support
• Restaurant & Multi-Unit Accounting Support
• Support multi-location restaurant and franchise clients
• Manage restaurant-specific accounting complexities, including:
• Tip allocation and reporting
• Sales tax tracking and reconciliation
• Multi-unit reporting structures
• Cost of goods sold (COGS) and food & beverage tracking
• Understand restaurant workflows, POS systems, and operational terminology
• Restaurant industry exposure is highly valued
• R365 Transition & Systems Development
• Support ongoing work and future transition between QuickBooks Online and Restaurant365
• Learn and become highly effective in R365 (training provided where needed)
• Assist in data cleanup, system configuration, and reporting optimization
• Contribute to building scalable accounting systems and processes across platforms
• A willingness to learn new platforms and embrace change is essential
• Process Improvement & Technology Enablement
• Develop and document accounting workflows and SOPs
• Identify inefficiencies and recommend improvements
• Evaluate automation tools and integrations within the accounting tech stack
• Contribute to AI-enabled accounting workflows and process optimization
• Thrive in a tech-forward environment where curiosity and innovation are encouraged
• Collaboration & Communication
• Work directly with U.S.-based leadership and accounting team members
• Provide proactive updates and communicate financial issues clearly and confidently
• Meet deadlines and manage workload independently
• Operate effectively within U.S. Eastern Time business hours

Required Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field
• CPA, ACCA, or equivalent professional certification
• Minimum 5 to 6+ years of hands-on accounting experience, with clear evidence of increasing responsibility
• Advanced proficiency in QuickBooks Online
• Clear, neutral-sounding English; able to communicate concisely with U.S.-based teams.
• Willingness and ability to work across QBO
• Advanced proficiency in Microsoft Excel / Google Sheets
• Excellent written and spoken English
• Demonstrated strength in core accounting fundamentals (accruals, reconciliations, balance sheet management)

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Job Description:

• Market research, finding new customers in the sales of Industrial Wastewater Treatment
• Build sustainable relationship and provide customer satisfaction
• Conduct technical audits of wastewater treatment plants (WWTPs)
• Prepare technical proposals with clear ROI,
• Execute plant trials and performance validation.
• Convert trials into long-term supply contracts
• Maintain strong relationships with plant engineers and decision makers
• Develop optimized chemical programs
• Achieve annual sales targets by collaborating with customers
• Monthly reporting on sales activity in area of jurisdiction.

Qualifications:

• Diploma or a degree holder in Chemistry, Chemical Engineering, Water Engineering, Water technology or related field
• Preferably Minimum 3 years of sales experience.
• Proven sales track record in B2B industrial environment
• Advanced computer skills and knowledge of MS Office programs
• Ability to work to deadlines and targets, can Priorities and manage multitasks
• Valid driver’s license (Field based role)
• CRM experience; HubSpot preferred
• Ability and confidence to communicate effectively both verbally and in writing.
• Good team player, sense of responsibility and reliability.