Latest Recruitments at Mogo Finance

Key Responsibilities & Duties

• Support the launch of Mogo’s cash loans product from build to go-live and early operations.
• Work with the Cash Loans Project Manager and other team members to turn launch plans into clear product and operational actions.
• Conduct market and competitor research to inform product design and launch decisions.
• Execute and track cash loans launch activities, including support on ad hoc tasks.
• Support in defining and documenting product setup, including loan structures, pricing, customer journeys.
• Coordinate as necessary with IT, legal, and operations teams to ensure readiness for launch.
• Support product testing, pilot launches, and post-launch fixes.
• Coordinate with reporting teams to provide performance reporting and monitoring of the cash loans product.
• Take increasing ownership of cash loans delivery over time, with potential progression toward a Cash Loans Project Manager role as the product matures.
• What We’re Looking For:

Qualifications & Skills

• Must have a Bachelor’s degree in a relevant field
• 2+ years’ experience in fintech, digital lending, or financial services, ideally with cash loans.
• Experience in a product manager role, ideally supporting or delivering product launches.
• Good understanding of cash loan products, including pricing, repayment, and collections.
• Comfortable working cross-functionally with technical and non-technical teams.
• Highly organized and able to manage multiple workstreams and ad hoc tasks.
• Excellent written and verbal communication skills.
• Strong analytical skills.

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RESPONSIBILITIES:

• Provide a successful organization of work tasks.
• Comply with all ethical standards and norms.
• Maintain the confidential information of the company and its customers

MAIN TASKS:  

• Drawing and vetting of contracts, agreements and other legal documents to ensure compliance.
• Assist in preparation of contract documents, leases and agreements between the office and other stakeholders and monitor legal obligations to ensure compliance.
• Liaising with external lawyers in regards to all cases filed against the company.
• Giving timely updates to management on all legal changes that affect the operations of the company.
• Developing, implementing and reviewing legal policies and procedures to ensure that they are in line with the existing legislation.
• Liaising with relevant departments where legal risks have been identified, to develop mitigating measures and implement appropriate action.
• Monitoring compliance with legal and statutory requirements of the company. vii. Receiving and acting upon court summons, pleadings and demand letters.
• Preparing reports on all legal matters with up to date status and presenting them to management
• Advising the company on all legal matters that may arise in its operations 

WHAT YOU NEED

EXPERIENCE:

Education: 

• A Bachelors of Laws (LLB) degree from a recognized university
• A Postgraduate Diploma in Law from Kenya School of Law 
• Admitted as an Advocate of the High Court of Kenya;
• Must have a current Law Practicing Certificate
• Be a member of the Law Society of Kenya (LSK) 

Experience: 

• At least 1 year post admission experience as a Legal officer in a busy law firm and 2 years’ experience as a corporate lawyer. 

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What You’ll Do:

• Front Office & Reception Management
• Supervise and develop a team of receptionists and cleaners, ensuring consistent service excellence and adherence to company standards.
• Manage the reception area to maintain a welcoming, professional atmosphere for visitors and clients.
• Oversee scheduling, visitor management, and meeting room coordination.
• Ensure smooth handling of correspondence, and courier services.
• Office Administration & Facilities
• Coordinate day-to-day office operations, including vendor management, maintenance, and supplies procurement.
• Uphold high standards of office presentation aligned with corporate branding and culture.
• Manage office space planning, workstation assignments, and seating arrangements.
• Collaborate with Finance, HR, Legal and IT departments to ensure seamless support for staff and operations.
• Support office health, safety, and compliance processes.
• Team & Stakeholder Coordination
• Build and maintain relationships with vendors, service providers.
• Serve as internal liaison for staff inquiries related to office logistics and administrative procedures.
• Organize internal events, client meetings, and company functions, ensuring each is executed efficiently and elegantly.
• Management & Reporting
• Oversee administrative budgets and assist in cost optimization initiatives.
• Prepare periodic reports on office expenditures, maintenance schedules, and administrative projects.
• Implement and monitor key performance indicators (KPIs) for reception and administrative efficiency.

What We’re Looking For:

• A proactive and polished professional with excellent interpersonal skills.
• Experience managing reception, administration, or facilities in a fast-paced environment.
• Strong organizational skills with the ability to prioritize and manage multiple tasks.
• A passion for creating memorable experiences for both employees and visitors.'

Skills & Competencies:

• Master’s degree in Business Administration, Hospitality, or a related field.
• Minimum 5–7 years of experience in office management or senior receptionist roles—preferably in banking, finance, legal or corporate services.
• Proven supervisory experience leading administrative or reception teams.
• Strong network and relationships within the finance or professional services sectors.
• Exceptional communication, organizational, and interpersonal skills.
• Proficiency in MS Office Suite, scheduling tools, and modern office management systems.
• Discretion, professionalism, and a customer-first mindset are essential.
• Leadership and team management
• Professional presentation and demeanor

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What you will do:

• Organize and coordinate work tasks to ensure efficient operations.
• Ensure full compliance with ethical standards, company policies, and procedures.
• Maintain confidentiality of company and customer information at all times.
• Ensure timely execution and completion of duties assigned under this Job Description.
• Maintain full knowledge of the company’s operations, structure, products, and services.
• Monitor and enforce customer contractual obligations, payment timelines, and debt recovery processes.
• Supervise team activities to ensure achievement of set collection targets.
• Monitor, train, and support staff on the use of call centre tools and the company ERP system.
• Identify training needs and develop relevant training materials for the team.
• Allocate portfolios and distribute daily tasks to debt collection agents.
• Conduct performance reviews in line with company requirements.
• Engage customers and advise on viable debt repayment solutions.
• Ensure accurate and up-to-date customer data is maintained and accessible to relevant stakeholders.
• Conduct coaching sessions, call listening, and call calibration for agents.
• Handle customer inquiries via calls and in-person office visits when required.
• Provide recommendations for continuous improvement of debt collection processes.
• Perform any other duties as assigned.

What you will need:

• Diploma or Degree in Business Administration, Marketing, or a related field.
• Minimum of two (2) years’ experience in debt collection, customer support, or call centre operations, preferably within a financial institution.
• Strong communication and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Ability to work independently and adapt quickly in a fast-paced environment.
• Fluency in both English and Swahili.