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  • Posted: Apr 5, 2024
    Deadline: Apr 18, 2024
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    HCS Affiliates Group, is a one-stop human resources and management consultancy organization, headquartered in Nairobi, Kenya.
    Read more about this company

     

    Client Service Managers

    CLIENT SERVICE MANAGERS (3)

    Our Client in the telecommunications sector seeks to recruit Client Service Managers.

     

    Job Purpose

    To provide back-end support to assigned Key Account Managers and Business Development Advisors to process quotes and sales orders. The role will be involved in proactive customer engagement checking client health status, complaints resolution and mitigating complaints arising. In addition, the role will support the team to achieve sales targets through telesales.

     

    Reports to: Sales Enablement Manager

    Location: Nairobi

     

    Responsibilities:

    ·      Interface with technical support team to ensure timely service restoration and SLA management

    ·      Follow up with Finance to ensure billing is correct, credit notes and collection are promptly done

    ·      Sustain and ensure base line revenues are maintained and grown month on month

    ·      Supplement the sales team by initiating Telesales to complement the activities made by the sales seeding team on postpaid voice and mobile data solutions and Vuka campaigns

    ·      Initiate Surveys, Service activation, generate quotes and receipting of all first orders

    ·      Respond to customer inquiries, raised on emails or via calls

    ·      Plan and organize the fulfillment of client orders to ensure timely delivery

    ·      Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele

    ·      Contact clients to ensure they are satisfied with received products and services

    ·      Collaborate with other business functions to ensure smooth handling and maintaining sustainable long business relationship

    ·      Assist in resolving clients’ issues/problems by listening to complaints and proffering solutions effective for satisfactory resolution

     

    Academic Qualification & Professional Knowledge

    ·      Bachelor’s degree with sales background or other sales related qualifications

    ·      3-5years in Sales and    Marketing, IT Sales management, Business administration and management and or Relationship Management

     

    Required Skills

    ·      Knowledge of the telecommunications industry.

    ·      Sales Management / Processes

    ·      Analytical skills / Critical thinking

    ·      Client focus & Results orientation

    ·      Business acumen and Strategic orientation / Quick decision making

     

    To Apply:

    Applicants who meet the requirements stated above should send their application letter, Expected salary and detailed CVs with a day– time Telephone number to the email address: jobs1@hcsaffiliatesgroup.com with Client Service Manager on the Subject line

     

    go to method of application »

    Business Development Advisor

    Our client in the Telecommunications sector seeks to recruit a Business Development Advisor; whose main duty will be to develop and maintain excellent relations with new and existing Corporate customers resulting in increased levels of customer retention and growth of revenues.

    Reports to: Key Accounts Manager

    Key Responsibilities

    • Achieve the Corporate sales targets as set by management and execute sales growth action plans in the markets
    • Identify new operations, and share with Key Account Manager for closure where necessary
    • Develop and demonstrate a thorough understanding of the partner and customer’s business for the assigned area
    • Address and resolve escalated issues from customers and forecast and maintain sales plan with customers for the assigned area
    • Determine required solution for the customer with a focus on cross-and up selling of products and services
    • Contribute positively to cost savings target of the business
    • Build and maintain relationships with key customers and facilitate the continuous growth of the customer base for the business
    • Ensure accuracy of the first bill as signed and full adherence of the signed contract
    • Continuously ensure alignment with marketing, branding and communications procedures
    • Compile and execute action plans to grow the customer and partner footprint for the assigned area. Forecast and monitor sales for the relevant market segments for appointed clientele
    • Provide insights in the growth strategies in conjunction with partners and customers to drive business growth for appointed area
    • Facilitate and maintain the development of communication channels on all levels to prevent breakdown in information flow
    • Support sales administration team with required information for sales order management.  Support the finance team in Money Collection and issue resolution
    • Conduct analysis of customer, partners and sales metrics, costs and categories to help make informed business decisions

    Qualifications- Academic and Professional

    • Bachelor’s degree with sales background or other sales related qualifications
    • 3-5years in Sales and    Marketing, IT Sales management, Business administration and management and or Relationship Management

    Competencies

    • Sales Management
    • Presentation Skills
    • Sales Negotiation

    Method of Application

    Interested and qualified candidates should forward their CV to: jobs1@hcsaffiliatesgroup.com using the position as subject of email.

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