Latest Vacancies at Interactive Resource Management Ltd

Purpose of the Role    

• To coordinate and facilitate daily port-related activities, ensuring timely cargo collection and release, accurate documentation, efficient container movement, and effective communication between the company, port authorities, clearing agents, shipping lines, transporters and customers.
• The role requires a hands-on individual with a good understanding of port procedures, cargo documentation and container logistics to support seamless port and transport operations while minimizing delays, demurrage and detention costs.    

Role Accountabilities    

• Port Operations and Cargo Coordination: Coordinate daily port activities, including cargo collection, container evacuation, cargo release and movement, ensuring compliance with established procedures and operational schedules.
• Documentation and Record Keeping: Prepare, verify, maintain and submit accurate port, cargo and transport documentation, including delivery orders, release documents, container records and other relevant operational paperwork.
• Stakeholder Coordination: Liaise with port authorities, clearing and forwarding agents, shipping lines, container depots, drivers, transport supervisors and customers to facilitate timely cargo processing and movement.
• Cargo and Container Tracking: Monitor cargo status, container availability, release progress and movement from the port to designated destinations. Provide timely updates on operational progress and any emerging issues.
• Delay and Cost Management: Identify and promptly report documentation discrepancies, port delays, container release challenges and other issues that may result in demurrage, detention or additional operational costs.
• Driver and Transport Coordination: Work closely with drivers and the operations team to coordinate container collection, vehicle dispatch, port entry, cargo evacuation and timely delivery.
• Customer Service: Provide timely and accurate feedback on cargo status, delays and operational challenges, ensuring professional communication and effective resolution of issues.
• Other Duties: Perform any other duties as may be assigned by the Branch Coordinator or Operations Manager.

Qualifications and Education Requirements:

• Diploma or certificate in Clearing and Forwarding, Logistics and Supply Chain Management, Transport Management, Shipping and Port Operations, or a related field.
• At least 2–3 years of relevant experience in port operations, clearing and forwarding, transport logistics or cargo documentation.
• Practical experience in port-related activities, including cargo release, container collection, evacuation and coordination with transport teams.
• Good understanding of port procedures, shipping documentation, container movements and cargo release processes.
• Knowledge of container detention and demurrage risks, port delays and container turnaround-time management will be an added advantage.
• Proficiency in Microsoft Office applications, email and relevant cargo tracking or logistics management systems.
• Familiarity with Mombasa port operations and the local logistics environment is highly

Required Skills & Competencies

• Strong organizational skills and attention to detail, particularly in handling cargo documentation.
• Good communication, coordination and stakeholder management skills.
• Strong problem-solving skills and the ability to respond promptly to port-related challenges.
• Good record-keeping, reporting and document management skills.
• Ability to work independently while collaborating effectively with the operations and transport teams.
• Willingness to work extended or irregular hours when operational requirements demand.

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Purpose of the Role    

• To oversee and coordinate daily transport and port-related operations, ensuring optimal fleet utilization, timely cargo movement, efficient vehicle turnaround, compliance with statutory and port requirements, and high standards of safety and customer service. The role requires a hands-on supervisor who understands the relationship between port activities and road transport operations and can effectively coordinate drivers, port clerks, customers, clearing agents, shipping lines and other relevant stakeholders.    

Role Accountabilities    

• Transport and Fleet Management: Coordinate vehicle scheduling, routing, dispatch, driver assignments, loading and offloading while monitoring delivery timelines, vehicle utilization, fuel consumption, maintenance and operational costs.
• Port and Cargo coordination: Manage port-related transport activities, cargo collection, container evacuation and delivery. Liaise with port authorities, clearing agents, shipping lines, depots, customers and other stakeholders to facilitate timely cargo release and movement.
• Documentation and compliance: Ensure accurate transport and cargo documentation, proper tracking of vehicles and containers, vehicle roadworthiness, and compliance with road safety regulations, port procedures and company SOPs.
• Operational Monitoring: Track vehicle movements, turnaround times, cargo status and delivery schedules. Identify and resolve delays, congestion, documentation discrepancies, and potential demurrage or detention costs.
• Staff Supervision: Supervise drivers, port clerks and other operational personnel, ensuring adherence to schedules, dispatch instructions, safety standards and company policies.
• Performance and Service Delivery: Monitor staff productivity, provide coaching and guidance, address performance issues, and ensure prompt reporting of accidents, incidents and cargo discrepancies
• Provide on-the-job coaching, guidance and support to drivers and clerks to improve performance.
• Perform any other duties assigned by the Operations Manager.

Qualifications and Education Requirements:

• Diploma or Bachelor's degree in Transport Management, Logistics and Supply Chain Management, Clearing and Forwarding, Business Management or a related field.
• At least 3–5 years of relevant experience in transport, fleet or logistics operations, including a minimum of two years in a supervisory or team-lead role.
• Demonstrable hands-on experience in port-related transport operations is essential.
• Practical experience coordinating container haulage, cargo collection and delivery, port clerks, drivers and transport documentation.
• Good understanding of port cargo release processes, container movements, port access procedures.
• Working knowledge of container detention and demurrage risks, port delays and turnaround-time management.
• Strong customer service and stakeholder management skills.

Required Skills & Competencies

• Strong operational leadership, team supervision, and fleet coordination skills.
• Practical understanding of port operations and road transport.
• Excellent vehicle scheduling, dispatch planning, and fleet management.
• Strong communication and stakeholder management skills.
• Effective problem-solving and decision-making in handling port delays, cargo release, and vehicle turnaround.
• Good knowledge of transport documentation, cargo tracking, and operational reporting.
• Flexibility to work extended or irregular hours when operational needs require.