Vacancies at Safaricom Kenya

Role purpose:

• The Manager: HR Reporting, Insights & Decision Support will serve as a strategic partner to the HR Director and HR leadership team. This role is accountable for delivering advanced HR analytics, generating actionable insights, and enabling evidence-based decisions. Additionally, the role will be responsible for coordinating strategic initiatives, managing governance processes, and driving monthly budgeting and forecasting sessions. The incumbent will ensure operational excellence and alignment with organizational priorities.

Responsibilities

HR Reporting & Analytics

• Lead the design, delivery and maintain HR dashboards, reports, data visualization, and analytics to support strategic decision-making aligned to Employee Experience principles.
• Conduct advanced trend analysis to identify risks, opportunities, and workforce insights (across HR, Business or Functional Leaders) that will aid in decision making; highlight risks and actionable data to make recommendations for process changes and action plans.
• Ensure timely and accurate month-end HR reporting and ad hoc analysis and reporting.
• Support internal and external survey activities.
• Design and develop HR KPI reporting tools linked to business strategy.
• Lead detailed analysis of the impact, efficiency & effectiveness of major HR activities as measured by key performance indicators.
• Contribute to HR budgeting cycles through data-driven workforce cost.

Decision Support

• Partner with the HR Director and Leadership team to coordinate HR strategic priorities, forums and leadership decision making.
• Drive monthly budgeting and forecasting and variance review sessions, ensuring alignment with financial targets.
• Track HR strategic initiative progress and prepare high quality executive reports and presentations.
• Coordinate leadership meetings and ensure timely follow-up on action items.
• Provide scenario planning, risk identification, and business case support to leadership.

Workforce and Headcount Management

• Develop and maintain workforce plans, headcount dashboards and forecasting tools.
• Support in scoping, sourcing, implementation of a workforce management system in partnership with Technology teams.
• Advise HR and line leaders on optimal staffing models, productivity measures, and organisational cost structures.
• Maintain a comprehensive, accurate and up to date staff and headcount database/dashboard.
• Monitor and report on all employee and contractor movements and role changes across the organization.

Other HR initiatives

• Support roll-out and implementation of MPA with employee engagement programs and Health Wellness & Safety (HSW) programs.
• Maintain up-to-date HR policies, ensuring alignment with relevant stakeholders.
• Lead or support special projects that enhance HR operational excellence and strategic impact.

Qualifications

Core competencies, knowledge and experience:

• Strong analytical and financial acumen with ability to interpret complex data.
• Excellent organizational and project management skills.
• Ability to manage multiple priorities and work under pressure.
• Strong stakeholder management and communication skills.
• Experience in budgeting, forecasting, and governance processes.

Must have technical / professional qualifications:

• Degree in HR, Business Administration, Finance, Data Analytics or related field.
• Advanced MS Office skills (Excel, PowerPoint) and experience with dash visualization tools (e.g., Qlik Sense).
• 5–7 years’ experience in HR analytics and/or business management roles.
• Prior experience in financial planning and project coordination preferred.
• Exposure to workforce modelling, organizational design principles, and people metrics.
• Experience in budgeting, forecasting, governance, and project delivery.
• Experience in a large corporate environment performing moderately complex to very complex employee analysis and research, using qualitative and quantitative measurement and data collection design principles in HR, Finance or Marketing.
• Prior project leadership experience is a strong preference.

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Job Description

Reporting to the Senior Manager-Converged Networks support the position holder will carry out fault resolution, configuration changes, quality assurance, system improvement, optimization and upgrades to deliver reliable and resilient transport network.

Responsibilities

• Complex Fault management on Optical transport networks and Resolution of tickets assigned in remedy within the SLA and provide support in complex cross-domain faults.
• Review and Implement Optical transport configuration changes as per the changes execution process and procedures.
• Participate in the formulation of high and low level designs of new transport systems (HLD&LLD) in the Optical network, IPRAN and IP core domains.
• Running of transmission Networks /transport trials, equipment/system parameter checks and evaluation and subsequent recommendations for approval and adoption of new equipment, systems and technologies into the network.
• Cost management through recommending solutions/equipment/ technology/new features that can contribute to lower NOPEX and TCO.  
• Transmission network infrastructure vendors Management to ensure adherence to agreed SLA’s.
• Perform daily Optical network Optimization to improve on availability and performance KPI’s .
• Carry out acceptance of new transport infrastructure and technologies before traffic loading.
• Ensure proper synchronization of all network elements and perform maintenance of the network clocks
• Drive operational excellence projects to drive improvements in our transmission networks quality and reliability.
• Review and participate in negotiation of transport, leased fiber and services contracts and ensure all support aspects are covered in the contracts and SLA’s.
• Ensure all core transport elements are manageable from the NMS’s
• Carry out demand and capacity management and Approval of leased bandwidth capacities or Tx facilities from third parties.
• Automate existing and new processes.
• Ensure proper test gear and skills are retained in the Optical transport and IP support  team.  

Qualifications

• Bachelor’s degree in Electrical and Electronics Engineering, Telecom Engineering, or related field.
• At least two years technical experience in supporting transmission networks, preferably Service provider environment or equivalent.
• Experience working with various transport technologies (such as OTN-ASON, WDM-ASON, SDH, IPRAN Microwaves) and conversant with network synchronization techniques.
• Good working knowledge of IP networking. Certification in either CCNA, CCNP, HCNA or HCNP preferred.
• Strong technical analysis, robust troubleshooting and problem resolution skills.
• Experience in outside plant fiber, issue identification, and maintenance.