Manager - Transport Network Support at Safaricom Kenya

Job Description

Reporting to the Senior Manager-Converged Networks support the position holder will carry out fault resolution, configuration changes, quality assurance, system improvement, optimization and upgrades to deliver reliable and resilient transport network.

Responsibilities

• Complex Fault management on Optical transport networks and Resolution of tickets assigned in remedy within the SLA and provide support in complex cross-domain faults.
• Review and Implement Optical transport configuration changes as per the changes execution process and procedures.
• Participate in the formulation of high and low level designs of new transport systems (HLD&LLD) in the Optical network, IPRAN and IP core domains.
• Running of transmission Networks /transport trials, equipment/system parameter checks and evaluation and subsequent recommendations for approval and adoption of new equipment, systems and technologies into the network.
• Cost management through recommending solutions/equipment/ technology/new features that can contribute to lower NOPEX and TCO.  
• Transmission network infrastructure vendors Management to ensure adherence to agreed SLA’s.
• Perform daily Optical network Optimization to improve on availability and performance KPI’s .
• Carry out acceptance of new transport infrastructure and technologies before traffic loading.
• Ensure proper synchronization of all network elements and perform maintenance of the network clocks
• Drive operational excellence projects to drive improvements in our transmission networks quality and reliability.
• Review and participate in negotiation of transport, leased fiber and services contracts and ensure all support aspects are covered in the contracts and SLA’s.
• Ensure all core transport elements are manageable from the NMS’s
• Carry out demand and capacity management and Approval of leased bandwidth capacities or Tx facilities from third parties.
• Automate existing and new processes.
• Ensure proper test gear and skills are retained in the Optical transport and IP support  team.  

Qualifications

• Bachelor’s degree in Electrical and Electronics Engineering, Telecom Engineering, or related field.
• At least two years technical experience in supporting transmission networks, preferably Service provider environment or equivalent.
• Experience working with various transport technologies (such as OTN-ASON, WDM-ASON, SDH, IPRAN Microwaves) and conversant with network synchronization techniques.
• Good working knowledge of IP networking. Certification in either CCNA, CCNP, HCNA or HCNP preferred.
• Strong technical analysis, robust troubleshooting and problem resolution skills.
• Experience in outside plant fiber, issue identification, and maintenance.