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G4S is the leading global integrated security company specialising in the provision of security products, services and solutions. The group is active in more than 110 countries, and is the largest employer quoted on the London Stock Exchange with over 623,000 employees and has a secondary stock exchange listing in Copenhagen.
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Reporting to the Fleet Manager, the mechanic will specialize in diagnosis, servicing, repairing of motor vehicles and conduct routine maintenance checks, carry out unit overhauls and electrical repairs on the motor vehicles. In addition, build and assemble machines or mechanical components according to requirements; Inspect machines, engines, transmissions and run diagnostic tests to discover functionality issues.
Responsibilities:
- Evaluate mechanical problems in vehicles and assist senior/ lead mechanics complete major repairs
- Perform minor, medium and major mechanical services and repairs; undertake welding and minor body work
- Service vehicles according to an established preventive maintenance schedule; rotate and balance tires; change oil and filters; lubricate vehicle parts; inspect and replace hoses, belts, mirrors, lamps; and maintain all fluid levels
- Inspect vehicles and evaluate condition of systems, equipment, accessories, and lights; service as needed
- Demonstrate process of preventive maintenance and visual inspections to mechanic helpers
- Perform preventive maintenance; including bleeding of air tanks, on shop equipment according to established schedules
- Undertake unit overhauls for engines, gearboxes, differentials, steering box, brake boosters and electrical and electronic systems troubleshooting
- Operate tools, equipment, and machinery according to prescribed safety procedures
- Follow established safety procedures and techniques to perform job duties including lifting, climbing, correct unsafe conditions in the work area and report any conditions that are hazardous to the supervisor
- Maintain accurate records of time and materials required to perform repairs and service
- Advise on any preventative maintenance that may be required on the motor vehicles to avoid any future breakdown and downtime; maintain accurate, updated records of preventive maintenance
Ideal candidate:
Knowledge and Qualifications
- Kenya Certificate of Secondary Education
- Technical Grade Test
- Proven experience as Mechanic with excellent knowledge of engines, machinery and hydraulic, electrical and other systems and their components
- Aptitude in using various hand tools and precision measurement tools.
- Ability to follow established procedures and practices and read instruction, blueprints/ schematics
- A strong commitment to all health and safety guidelines
- Effective communication skills and problem-solving ability
- Good physical strength and stamina.
Experience
- Minimum of 5 years experience and above in a high traffic Workshop.
Technical Skills
- Knowledge in engines, machinery, hydraulic and electrical systems
- Conflict Management
- Microsoft Word – Intermediate level
- Microsoft Excel – Intermediate level (Advance level are advantageous)
- Microsoft PowerPoint – Basic level
- Google suite of products
Behavioral Skills – Support
- Understanding the organizational environment
- Understanding the organization’s goals and objectives
- Dealing with changing circumstances
- Supporting and working with others
- Delivering objectives
- Dealing with complexity
- Acting professionally
- Deliver great customer service
Sharing and co-operating
- Behavioural Skills – Management
- Awareness of the marketing environment
- Delivering performance
- Working with complexity
- Managing professionally
- Customer thinking
- Collaborating and Co-operating
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About
Reporting to the Assistant Operations Manager, the Courier Supervisor – Cross Border & Warehousing coordinates the provision of contractual and ad hoc courier Cross Border & Warehousing services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets. The Supervisor is also responsible for monitoring the quality; overseeing the shipping and delivery of materials and supervising the warehouse staff.
Responsibilities
- Monitor inventory and document actions by completing forms (Stock Cards), reports, logs, and records; maintaining databases and completing counts as required
- Design storage areas; adjust storage areas according to production and shipping requirements and update location database
- Plan, track & trace the shipment of final products according to customer requirements and take steps to avoid quality control issues
- Prepare products for shipment and distribution by verifying location; directing movement to staging area and resolve related problems
- Ensure that all cross border items & properly addressed & clearing documents are in order
- Regular update of the warehouse stocks control movement and verify product inventory reports by comparing logs and reports; adjusting entries
- Ensure the clients are regularly updated on any changes or movement in the stock and assist clients with product selection and pricing to improve transportation routes as required
- Recruit and coordinate logistics staff (Support staff) according to the Business requirements
- Review and implement warehouse procedures; organize personnel, and assist with training as required, whilst also managing budgets and courier expenses
- Ensuring premises, assets (Handling Equipment & PPE’s) and communication tools are used effectively
- Supervise the Housekeeping of the warehouse and ensure all the necessary safety conditions & standards are maintained at all times in the warehouse
Ideal candidate:
Knowledge and Qualifications
- Relevant Tertiary Education
- Understanding of planning, shipping, warehouse management and inventory systems
- Managing daily routes/schedules of shipments and deliveries
- Knowing Tracking the progress of shipments and all aspects of warehouse operations
- Reviewing inventory needs and keeping adequate stock
Experience
- Minimum of 5 years’ relevant work experience
- Three years’ experience in warehouse operations management
- Exposure to Courier Operations is a distinct advantage
Technical Skills
- Financial Acumen
- Advanced selling skills
- Planning and Management Skills
- People Management skills
- Conflict Management
- Negotiation Skills
- Microsoft Word – Intermediate level
- Microsoft Excel – Intermediate level (Advance level are advantageous)
- Microsoft PowerPoint – Advanced level
- ERP system(s)
- Google suite of products
Behavioural Skills – Management
- Awareness of the marketing environment
- Delivering strategy
- Driving change
- Leading people
- Delivering performance
- Working with complexity
- Managing professionally
- Customer thinking
- Collaborating and Co-operating
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About the job
Reporting to the Team Leader – Customer Service, the Customer Service Agent is responsible for attending to and ensuring effective and prompt handling of customer’s inquiries, problems solving and other matters relating to Courier Service.
Responsibilities:
- Handle all customers inquiries/complains/ Value Added Desks
- Book appointments for customer relationship visits within the sales Territory allocated
- Reconcile all shipments records for the assigned set of customers with daily, weekly, monthly updates and reports
- Ensure full compliance of courier processes and procedures and reports in writing all violations on time to the Team Leader compliance
- Maintain a record of all enquiries, complaints and respective follow-ups with customers
- Keep an up to date call log with up to date tracked actions to close on all enquiries complaints, bookings within the set Service Level Agreements
- Escalate and make follow-up until closure of all open logs
- Submit a daily, weekly and monthly report as per agreed report formats
- Book and follow up shipments delivery and collection of all bookings directed to his/her desk
- Ensures safety first policy is observed always at the work station
Knowledge and Qualifications
- Minimum High School Education Pass (KCPE Grade C+ and above)
- Diploma in Business studies
- Certificate in Customer service
Experience
- Minimum 3 years in Customer Service management
Technical Skills
- Excellent communication and presentation skills
- Eloquent and good expression in English and Swahili
- Deep understanding of value drivers in recurring revenue business models
- Must be able to work under pressure and for long hours
- Strong empathy for customers AND passion for revenue and growth
Behavioral Skills – Support
- Understanding the organizational environment
- Understanding the organization’s goals and objectives
- Dealing with changing circumstances
- Supporting and working with others
- Delivering objectives
- Dealing with complexity
- Acting professionally
- Deliver great customer service
Sharing and co-operating
- Behavioural Skills – Management
- Awareness of the marketing environment
- Delivering performance
- Working with complexity
- Managing professionally
- Customer focused
- Collaborating and Co-operating
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About the job
Reporting to the Technical / Fire Supervisor, the Technician will conduct the installation, repair, replacement, and maintenance of the Firefighting systems (Hose reel system, Sprinkler systems, Hydrant Systems and Gas suppression systems) following blueprints of the building layout plans.
Responsibilities:
- Conduct maintenance/installation as per the schedule provided promptly with the worksheets and/or delivery notes ( Daily Technician KPI)
- Ensure work schedules for both installations and maintenance of contractual and ad hoc fire systems are closed and well reported to the supervisor accompanied with worksheets
- Ensure systems healthy status and Fire systems servicing to prevent customer complaints on service delivery
- Ensure all fire services are executed profitably and in compliance to standardized business practices
- Conduct accident reviews for all incidences within 2 weeks of the occurrence
- Ensure 95% completion rate of work schedules by day and update your supervisor on daily work progress, any challenges and or recommendations for customer satisfaction
- Ensure timely implementation of customer service tickets as scheduled and drive nil target terminations record due to customer service delivery issues
- Ensure systems are maintained in a cost effective way and as scheduled (accountable for fire Fleet Fuel costs)
- Ensure strict compliance with the G4S golden rules, minimum standards and all related policies
- Support and implement health and safety initiatives at the basic level
Ideal candidate:
Knowledge and Qualifications
- A diploma in Mechanical engineering or Plumbing works
- Knowledge of LV electrical services
- Electronic Skills knowledge
- Repair and Troubleshooting skills
Experience
- Minimum 3 years professional experience in plumbing fire systems
- Minimum 3 years’ experience in electrical and electronics troubleshooting and repairs
- Minimum 1 year in fire alarm systems repairs and maintenance
Technical Skills
- Knowledge in plumbing of fire systems
- Conflict Management
- Microsoft Word – Intermediate level
- Microsoft Excel – Intermediate level (Advance level are advantageous)
- Microsoft PowerPoint – Basic level
- Google suite of products
- Certification in the fire field
- Electronics skills knowledge
Behavioral Skills – Support
- Understanding the organizational environment
- Understanding the organization’s goals and objectives
- Dealing with changing circumstances
- Supporting and working with others
- Delivering objectives
- Dealing with complexity
- Acting professionally
- Deliver great customer service
Sharing and co-operating
- Behavioural Skills – Management
- Awareness of the marketing environment
- Delivering performance
- Working with complexity
- Managing professionally
- Customer focused
- Collaborating and Co-operating
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About the job
Reporting to the Assistant Operations Manager, the Branch Supervisor is responsible for the overall management of Courier operations at the branch including receiving of route vehicles from Nairobi, offloading, sorting, raising the delivery sheets, handing over to the delivery team and making sure that on time deliveries done within the agreed Service Levels Agreements. The Supervisor is also responsible for dispatching the Route Vehicles to Nairobi within the agreed Service Level Agreement after tallying and loading all the items that have been collected within course of the operations.
Responsibilities:
- Ensure proper route planning and scheduling for cost effective and timely deliveries
- Organize a daily frontline staff parade to get staff feedback, communicate safety information, processes and procedures review and any management information
- Maintain an updated daily parade minutes book and escalate in writing all staff concerns to the Operations manager within the first one hour of receipt of such concerns
- Deploy staff optimally and ensures all assignments are well covered at all times and ensure all shift staff reporting and fall-out timings are observed
- Ensure full compliance of courier processes and procedures and reports in writing all violations on time to the Team leader compliance.
- Receive and confirm seal for all incoming route vehicles and ensure incoming items are accompanied by respective waybills
- Ensure shift plan timings are observed- sorting- raising delivery sheets and handing over deliveries
- Ensure proper handling of customer shipments to eliminate; damages, losses, pilferages and prepare service monitoring reports for all assigned key customers
- Ensure delivery vehicles leave the Hub at the agreed time and deliveries are done within the set Service Level Agreements.
- Reconcile the day’s deliveries at the end of each shift timing, hands over day’s updates and submit the daily reconciliation report to Team leader compliance at the end of each shift
- Deal with customer complains effectively, escalate any complex and unresolved inquires and complains
- Perform periodic staff Performance appraisal and keeps updated performance records for all staff under his shift.
- Investigate incidents and accidents which fall within the shift and files updated corrective action reports.
- Prepare weekly reports on frontline staff feedback and competitor activities
- Debt collection and Management on the assigned set of customers to keep them within approved credit terms
- Ensure safety first policy at the work place is adhered to and maintains an updated branch safety file
Ideal candidate:
- Knowledge and Qualifications
- Relevant tertiary education
- Diploma in Business studies and, or a University Degree in a business related field from a recognized University is an added advantage
- At least 5 years Courier operations management experience covering all shifts
- Good organizational and people management skills
- Ability to work in a dynamic operational environment.
- Excellent communication skills and IT skills
Technical Skills
- Financial Acumen
- Advanced selling skills
- Planning and Management Skills
- People Management skills
- Conflict Management
- Negotiation Skills
- Microsoft Word – Intermediate level
- Microsoft Excel – Intermediate level (Advance level are advantageous)
- Microsoft PowerPoint – Advanced level
- ERP system(s)
- Google suite of products
Behavioural Skills – Management
- Awareness of the marketing environment
- Delivering strategy
- Driving change
- Leading people
- Delivering performance
- Working with complexity
- Managing professionally
- Customer thinking
- Collaborating and Co-operating
Method of Application
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