Jobs at International Rescue Committee

Job Objective

IRC is seeking a Somali speaking, Julisha.Info moderator to be based in Hagadera, Dadaab under the direct supervision of the Senior Editorial Officer in Hagadera. The Moderator will connect with Julisha.Info on a regular basis, responding to comments, messages, and questions. The moderator will support IRC in strengthening Risk Communication and Community Engagement activities at the Dadaab Refugee Camp  and host community to enhance uptake of COVID-19 vaccine, dispel myths and misconceptions regarding the vaccines and reduce hesitancy among the target vulnerable groups.

Key Responsibilities:

Program Implementation

• Engage Julisha.Info users in conversations online based on the guidelines provided in the moderators’ handbook
• Reply to messages and comments received via Julisha.Info website, WhatsApp and Facebook page, media channels with the help of Signpost project team and moderation guidelines.
• Collaborate with Senior Editorial Officers, service mapping officer, Health, Reproductive Health/Community Health Program, and protection teams to develop thorough, vetted, well-researched answers
• Provide weekly reports on representative and noteworthy comments (including responses to posts, trends in conversation and information gaps).
• Support integration of online and offline COVID-19 vaccination mass awareness campaign activities such as local radio, community outreach and dialogue sessions.
• Contribute to collection of rumors and misinformation on COVID-19
• Analyze Julisha.info users’ rumours and myths around Covid-19 vaccination the affected populations to feed into content creation and messaging.
• Keep up to date with all the new information put out on an ongoing basis and attend regular trainings as required.
• Support in the translation and development of user-generated digital content to Somali language
• Follow protocol to escalate any communication from vulnerable cases to Protection team

Qualifications

• Experience working with refugees, asylum seekers, displaced persons, refugee hosting communities
• At least one year of experience working with social media engagement and campaigns through platforms such as Facebook
• Experience in interpretation and translation services. Ability to translate into English and/or Swahili and vice versa  
• Ability to act with discretion, integrity, and diplomacy
• An understanding of the power and importance of accurate information and the ability to exercise strong judgement in ensuring all answers are accurate.
• High emotional intelligence
• Diploma or advanced relevant technical (e.g., Translation, interpretation, media, journalism, communication) qualifications
• Professional fluency in spoken and written Somali

Required experience and skills:

• Great attention to detail
• Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications
• Strong organizational and time-management skills; proven ability to prioritize and deliver on time
• Strong analytic problem-solving skills
• Ability to work both independently and in a dynamic, cross-functional team
• Collaboration through tools such as Teams, Box, and Zendesk.
• Proficient in Microsoft Office suite (Teams, Word, Excel, PowerPoint etc.)
• Social media savvy- demonstrate ability to create, engage, use and understanding of the value of social media applications.

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This position will also oversee the project’s learning agenda and take responsibility for dissemination strategies. This position will guide a team responsible for the implementation of M&E and accountability protocols in the countries where the project will operate. It will also oversee a portfolio of field-based implementation research or evaluations and learning that may be led by IRC researchers or research partners. The position will also coordinate and ensure that the MEAL system of the project is harmonized across the consortium, establish a clear data sharing system across the consortium and provide MEAL related technical assistance.
 
Major Responsibilities

• Provide technical leadership in the review, development and implementation of overall monitoring and evaluation and accountability framework for project implementation across country programs.
• Strengthen capacity on interpretation and use of performance benchmarking measures, indicators, and program learning to consortium staff and MoH counterparts.
• Develop and ensure compliance with procedures for collection and reporting of project and program performance and feedback data and to provide quality, timely, and complete data and reports.  
• Regularly review data collection processes, perform data quality assessments, and make adjustments as needed. 
• Prepare M&E and accountability section of the annual work plans, and of review or updates of it, as needed. 
• Participate and provide input to program strategy, including necessary adjustments or refinements to the work plan;
• Collaborate with research advisors on design and implementation of implementation research and program evaluations, including hiring and supervision of consultants when needed.
• With support from Technical Lead, serve as a point person for immunization supply chain assessment including guiding data collection, analysis and report writing
• Work closely with consortium partners in developing a harmonized data management system in line based on existing M&E systems of the partners.
• Develop accountability and feedback mechanisms for the project through participatory processes that would engage IRC country teams and consortium partners
• Provide direction and oversight for all MEAL staff in target project countries

Job Requirements
 
Minimum requirements

• Education: BA/BS in public health, statistics, or related field.
• Work Experience: At least 5 years’ experience in monitoring and evaluation, including experience in last mile immunization required; at least two years working on M&E or in low- and middle-income countries required; at least one year field experience in humanitarian or low-resource setting required. 
• Technical Expertise: Experience training and supervising country-office teams, project and remote management; demonstrated technical expertise in the design and implementation of M&E and accountability systems required; experience in both quantitative and qualitative research methods as well as data platform development an advantage
• Team work: Able to work with remote, multi-cultural, and multi-disciplinary teams
• Communication Skills: Excellence in writing and presentation
• Training Skills: Able to transfer technical knowledge and skills
• Willingness to travel to fragile / conflict-affected contexts.  
• Language Skills: English required
• Dedication and ability to work independently with attention to detail and quality, delivering timely results.