Open Positions at Q-Sourcing Servtec Group

DUTIES & RESPONSIBILITIES:

• Meet with applicants to obtain information for loan applications and to answer questions about the process
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services
• Obtain and compile copies of loan applicants’ credit histories, corporate financial statements, and other financial information.
• Review and update credit and loan files
• Review loan agreements to ensure that they are complete and accurate according to policy
• Stay abreast of new types of loans and other financial services and products in order to better meet customers’ needs.
• Submit applications to credit analysts for verification and recommendation
• Handle customer complaints and take appropriate action to resolve them
• Market financial products to individuals and firms, promoting the client’s services that may meet customers’ needs
• Updating and preparing daily reports
• Send statements of delinquencies to credit bureau.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Must have Credit management exposure
• Must have excellent communication and inter-personal skills
• Understanding of retail finance
• Commerce or Finance Graduate
• Between 4-6 years of experience
• Bank/Asset Financing Industry

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DUTIES & RESPONSIBILITIES:

• Follow-up with overdue customers over phone, serving notices and field visit
• Organize debtor list according to severity of delinquency, ensure all client are contacted and notify reporting manager on difficult accounts
• Keep track of assigned accounts to identify outstanding debts create a list of customers who have not made payments on daily basis and reporting
• Record new commitment to repay debt, determine if debt can be collected and accordingly recommend for recovery
• Accountable for reducing delinquency for assigned accounts
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Providing customer service regarding collection issues, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments and customer reconciliations

KNOWLEDGE, SKILLS, AND EXPERIENCE:

• Must have Collection/Credit exposure
• Must have excellent communication and inter-personal skills
• Understanding of retail finance Must have experience in debt collection and credit management
• Commerce or Finance Graduate
• Between 8-10 yrs. of experience
• Relationship building
• Communication &Interpersonal skills
• Presentation skills.
• Debt Collection
• Credit management