Open Roles at Absa Bank Limited

Job Summary

• Lead insurance growth across Business Banking and Corporate & Investment Banking by executing segment strategy, transforming distribution, developing customer-led propositions and securing high-impact partnerships. Provide executive leadership for commercial performance, governance, capability and delivery of strategic initiatives.

Job Description

Key accountabilities / Deliverables / Outcomes
Segment strategy and planning

• Develop and execute the insurance growth strategy for Business Banking and Corporate & Investment Banking.
• Translate segment priorities into annual revenue, penetration, pipeline and partnership plans.
• Identify priority industries, customer groups and risk themes requiring differentiated insurance solutions.

Commercial performance and portfolio growth

• Own revenue, profitability, premium, customer-contribution and penetration outcomes for the assigned segments.
• Use portfolio and pipeline data to identify gaps, opportunities and corrective actions.
• Drive disciplined forecasting, opportunity management and conversion across relationship-led channels.

Client propositions and solution development

• Shape customer-led risk and insurance propositions for business and corporate clients.
• Coordinate insurers and internal specialists to structure relevant life, general and specialized solutions.
• Ensure propositions are commercially viable, operationally deliverable and compliant with customer-protection standards.

Distribution and strategic partnerships

• Strengthen execution through Relationship Managers, branch, digital, embedded and alternative channels.
• Lead negotiation and governance of high-impact internal and external partnership agreements.
• Define partner accountabilities, commercial terms, service standards and performance measures.

Governance, stakeholder and people leadership

• Present performance, risks and strategic milestones to EXCO, Board and relevant governance forums.
• Build alignment across segments, Product, Operations, Risk, Compliance, Finance and insurer partners.
• Represent the business in relevant client, market and industry forums.
• Recruit, coach and lead a high-performing team with clear targets and succession plans.

Performance measures

• Revenue, profitability and customer contribution from new propositions, partnerships and strategic initiatives
• Insurance penetration growth across Business Banking and Corporate & Investment Banking segments and channels
• Distribution productivity and contribution across branch, digital, embedded and alternative channels
• Delivery of strategic initiatives and leadership effectiveness
• Compliance with applicable regulations
• Risk and governance effectiveness

Role/person specification
Qualification

• Bachelor’s degree from a recognized institution in Insurance, Business, Commerce, Finance, Economics, Marketing or a related discipline.
• A master’s degree or MBA is an added advantage.
• A diploma in insurance or a technical insurance qualification eg ACII
• Advanced certification in corporate insurance, risk management, relationship management or strategic sales is desirable.
• Where applicable, maintain registration and a valid practicing certificate as an insurance professional.

Experience

• At least 10 years’ relevant experience in insurance, bancassurance, banking or financial services, including at least 5 years in a senior commercial, segment or business-development leadership role.
• Experience developing insurance solutions for Business Banking and Corporate & Investment
• Banking customers, negotiating partnerships, managing revenue portfolios and presenting to executive governance forums is required.

Knowledge And Skills

• BB and CIB insurance strategy
• Distribution management
• Financial performance analysis
• Partnership structuring
• Executive reporting

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Job Summary

• The Investment Manager is responsible for overseeing the management and performance of investment portfolios in accordance with client Investment Policy Statement (IPS) documents and as guided by regulatory requirements and the Group’s policies.
• The role supports the day-to-day management of investment portfolios by assisting with portfolio monitoring, analysis, execution follow up, and reporting.

Job Description
Key accountabilities/Deliverables/Outcomes.
Investment Duties, 50%

• Key member of the AAML Investment Committee responsible for generating content as guided by the Chief Investment Officer.
• Responsible for developing portfolios and delivering investment returns exceeding pre-set benchmarks.
• Drive strategic and tactical asset allocation decisions informed by macroeconomic, market, and sector analysis.
• Translate investment strategy into executable portfolio actions.
• Monitor portfolios under management and execute rebalancing strategies to bring them in line with agreed investment committee strategies, Investment Policy Statements, Regulatory provisions and ABSA internal control frame works.
• Report client performance in accordance with Global Investment Performance Standards (GIPS).
• Uphold and follow the CFA Code of Ethics, Standards of Professional Conduct and relevant ABSA governance provisions.
• Ensure investment decisions are backed by high quality and appropriate research and analysis, both internal and external.

Business Development, 25%

• Manage existing client relationships to retain and grow business from company’s clients.
• Support the Business Development team in presentations to potential clients.
• Leverage existing business relationships of the Group to grow company client base.
• Keep abreast of latest developments in international and regional markets and assist the Investment/Business Development Team to develop appropriate products for launch.

Reporting and Relationship Management, 10%

• Responsible for the scheduled/ad hoc reporting to clients incorporating economic and market overview, portfolio valuation and performance and strategy for the respective funds.
• Coordinate with relevant functions to ensure timely and accurate reporting to regulators (CMA/ RBA) as appropriate.
• Prepare and present portfolio reviews, performance reports, and investment proposals to Investment Committees, Trustees and High Net Worth Clients.
• Engage with clients, trustees, regulators, and auditors as required.
• Provide clear explanations of portfolio performance and market developments.
• Assist in preparation of strategy papers, investment recommendations and reports to the Board, AAML Governance Committees and other relevant stakeholders.
• Actively manage relationships with brokers, analysts, issuers and other market participants.

Risk and Compliance, 10%

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards.
• Understand and manage risks and risk events (incidents) relevant to the role.
• Ensure all investment activities comply with CMA/RBA/IRA regulations, trust deeds, client mandates, and internal risk limits.
• Identify, assess, and mitigate market, credit, liquidity, and concentration risks.
• Support stress testing, scenario analysis, and downside risk planning.

Other Duties 5%

• Data steward
• Investment Committee coordination

Role/person specification
Qualification

• A first degree in relevant subjects preferably Business Management, Commerce, Actuarial Science etc.
• Must be a Chartered Investment & Financial Analyst (CIFA) certified or actively pursuing CIFA qualifications and registration
• Professional qualifications which may include CFA, CPA, CISI, CAIA and/or other relevant professional qualifications in fund management will be an added advantage

Preferred Experience

• A minimum of seven (7) years in the financial sector; with at least five (5) year work experience gained in an investment house/environment

Knowledge And Skills

• Knowledge of the Kenya financial services industry and regulatory frameworks.
• Knowledge of various investment concepts such as risk management and compliance, products, asset classes, alternative investments etc.
• Familiarity with investment management systems such as Bloomberg, Refinitiv etc

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Job Summary

• To provide specialist advice and support in business enablement and creation of information to inform decision making, through the execution of predefined objectives as per agreed standard operating procedures SOPs. Selecting this role has a compensation & benefit impact in Mozambique. Please contact Reward for details.

Job Description
Job Purpose:

• The job purpose is to drive Key Customer Segment strategies in RBB, design and development of new propositions and existing proposition enhancements.

Job Summary:

• Drive the Key Customer Segments strategy and set strategic objectives of the Bank.
• Identify the ideal customer mix/shape to deliver the Banking strategic plan.
• Manage profit & loss KPI’s at customer level, and all critical Key Value Drivers (KVDs) associated with the segment performance including segment profitability.
• Ensure maximized penetration into the customer segments to maximize acquisition, retention, cross sell ratios and revenue per customer.
• Track the segments’ marketing and campaign plans.
• Ensure world-class and differentiated customer experience including service processes in place for Segments.
• Monitor the delivery of action plans to drive up the Net Promoter Score (NPS) for Segments.
• Timely proposition design/development for Banking with tailored products, service, marketing and distribution elements to match the needs of the segment.
• Conduct customer behavioural analyses to understand response and purchase patterns, as well as channel preference.
• Development of customer journey maps, lifecycles/life-stages and personas for the segments.
• Conduct market research, customer research and market test experiments to ensure the delivery of world-class, customer propositions.
• Maintain up-to date market data including market share statistics for the segments and competitive positioning.
• Monitor the active customer database for banking and devise strategies to remediate this as required.
• Monitor customer churn for the segment and implement strategies to remediate this as required.
• Employ decision analytics in designing customer propositions and contact programs.
• Implement governance, risk, compliance and control in line with Absa ’ group policies.

Key Accountabilities
Proposition Development & Management; Time split 45%

• In-depth analysis of customers to understand behavioral patterns and customer insights as part of proposition development.
• Conduct customer and market research prior to proposition development, for an outside-in approach in design.
• Ensure all proposition enhancements comply with compliance and regulatory guidelines.
• Ensure process enhancements are done as part of proposition design and development.
• Support the Affluent Segments execution/business teams to ensure the embedment of new propositions and proposition enhancements.
• Ensure the active use of analytics to enrich understanding of the Segments and inform proposition design.
• Develop the ideal customer shape/mix for t Segments.
• Ensure tracking of customer level P&L in line with agreed financial targets (Income, Customer Growth, Balance Sheet and NPS).
• Ensure tracking of defined KVDs at segment level including acquisition costs management and conduct monthly reviews of the same.
• Ensure tracking of business cases for the realization of signed-off benefits.
• Ensure up-to-date market and competitor information is maintained for Affluent segments.
• Drive the development of customer journeys, lifecycles and personas for Affluent segments.

Business Monitoring & Management; Time split 25%

• Ensure full compliance with regulatory requirements regarding delivery of compliant customer outcomes, treating customers fairly and the policies and control standards, including compliance with the requirements of the pricing framework.
• Review new areas of development and identify new promotions, products or pricing initiatives for assessment and/or implementation to drive key segment line revenues.
• Take a lead in articulating and framing the proposition to ensure it meets industry regulations and when required ensure there is appropriate substantiation
• Liaise with all stakeholders on segment positioning, functionality, performance targets and activity planned.
• Monitor performance of the segment against key measures and management monthly. Report results with recommendations about performance and actions to improve this.
• Obtain New Product Approvals for all new segments or significant enhancements and ensure TCF principles are embedded in all the product and portfolio actions taken.
• Participating and where required lead relevant consumer research groups through co-creation, stretching and building segment solutions for customers

Stakeholder Management; Time split 25%

• Proactively drive collaboration with varied stakeholders to enrich and enhance execution of Affluent Segments’ deliverables.
• Liaise with / support and ensure timely delivery from Change, Operations & Technology teams for the development of processes, infrastructure, and IT capability to support proposition initiatives.
• Facilitate design and delivery of staff training and toolkits on customer value propositions.
• Engage with senior stakeholders across the organization to drive and manage the roadmap for the segments.
• Own and drive the Customer Segments story via effective communication with key stakeholders.

Controls: Time split 5%

• Ensure Governance, Compliance, Risk and Control are implemented and adhered to meet Group Standards by Centre. Ensure any new regulatory or Group requirements impacting on the Affluent Segments are reviewed and implemented.

Preferred Qualification

• Bachelor's Degree: Business, Commerce and Management Studies (Required)

Preferred Experience

• Management experience in a multi-cultural environment

Knowledge And Skills

• Good understanding of Absa bank customer segmentation.
• Good understanding of products/policies/plans/objectives to pro-actively embrace systems/procedure changes within the function.
• Ability to analyze and interpret financial and data models.
• Will require extensive knowledge of the industry landscape, players in the market, product knowledge etc.
• Impact of short, medium and long-term plans of the business and the effects of them on other functions, to implement the plans in the most effective and holistic manner.
• Will be required to understand local, as well as statutes that relate to role holder’s function. The most important of these will be central bank’s guidelines, Absa Group office policies and procedures. Is likely to be personally responsible for compliance within function.
• Good knowledge of IT and telephony systems.
• A good understanding of the other banking areas such as liability and assets businesses.