Open Roles at Accor

Job Description

Security Operations

• Lead and manage the day-to-day operations of the Security Department.
• Develop, implement, and continuously improve security policies, procedures, and standard operating procedures (SOPs).
• Ensure adequate security coverage for all hotel operations, events, restaurants, bars, back-of-house areas, parking facilities, and guest rooms.
• Conduct routine patrols and inspections to identify and mitigate potential security risks.
• Ensure effective control of access points for guests, employees, contractors, and suppliers.
• Maintain high visibility throughout the property to deter incidents and promote guest confidence.

Safety & Risk Management

• Conduct regular risk assessments and implement preventive measures.
• Ensure compliance with health, safety, and fire regulations as required by Kenyan law and Accor standards.
• Lead the hotel's emergency preparedness initiatives, including evacuation procedures and crisis response plans.
• Coordinate fire drills and emergency simulations.
• Investigate accidents, incidents, theft, fraud, and security breaches, preparing comprehensive reports and recommending corrective actions.
• Monitor and reduce operational risks through continuous improvement initiatives.

Leadership & Team Management

• Recruit, train, coach, and develop the Security team.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a culture of accountability, professionalism, and exceptional guest service.
• Lead departmental meetings and toolbox talks.
• Ensure officers maintain high grooming and professional standards.

Guest & Employee Experience

• Provide a secure environment that enhances the overall guest experience.
• Respond promptly and professionally to guest security concerns.
• Support the People & Culture department in investigations where required.
• Promote safety awareness among all employees through regular training and communication.
• Build strong working relationships with department heads to proactively address security concerns.

Compliance & Administration

• Ensure full compliance with Accor operational standards, brand requirements, and local legislation.
• Maintain accurate records including incident reports, occurrence books, investigation reports, key control logs, and security audits.
• Prepare weekly and monthly security reports highlighting incidents, trends, and recommendations.
• Manage departmental budgets effectively while controlling costs.
• Ensure licenses, certifications, and statutory requirements remain current.

Qualifications

• Bachelor's Degree in Criminology, Security Management, Business Administration, or a related field.
• Professional certification in Security Management is an added advantage.
• First Aid, Fire Safety, or Emergency Response certifications are desirable.
• Membership in a recognized professional security body is an added advantage.
• Minimum of 5 years' experience in hotel security, with at least 3 years in a supervisory or managerial role.
• Experience managing security operations in a large hotel or multi-property environment is an advantage.
• Proven experience in crisis management, investigations, and emergency response.

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Job Description

ESSENTIAL FUNCTIONS

• Conduct regular walk-about, visually assessing the safe and efficient maintenance and operation of the physical structure(s) of the hotel; all mechanical, electrical, HVAC systems and any other related equipment.
• Verify completion of all routine maintenance on public spaces, meeting rooms, ballrooms, outlets, back of the house spaces, and external areas. Verify completion of all repairs, replacement, and renovation works throughout the hotel.
• Assist in hiring, training and development, supervision, and disciplining of all staff in the Engineering Department, such as duty engineers, plumber, painter, joiner and apprentice(s).
• Adhere to all corporate purchasing policies and controls, including, but not limited to, all outside contractor bids, budgets, and schedules. Adhere to all Health & Safety policies and all other Company policies as required. Follow prescribed safety procedures for personnel, contractors and equipment at all times.
• Maintain effective Energy Management and Preventive Maintenance programs, and conduct special training for other operating departments on the safe and efficient use of equipment and energy in the hotel.
• Inform the General Manager and senior managers on a regular basis regarding the specific and overall condition of the building structure(s), related systems, and equipment offering prudent, cost-effective proposals for maintaining these systems. Access and input information via the computer and generate required reports.

SUPPORTIVE FUNCTIONS

• In addition to performance of the essential functions, this position requires the performance of a combination of the following supportive functions within the hotel:

Key Tasks:

• Manage the day-to-day activities of the Engineering team in conjunction with the Assistant C/E.
• Prepare annual R&M Budget, Utilities Budget and Capital Budget, and monitor to ensure costs are within budgeted limits.
• Prepare all Capital Project Releases and co-ordinate all related work.
• Prepare technical data, bidding, project work, alterations for the property, having knowledge of building regulations and codes.
• Prepare, update and implement the Training matrix within the department.
• Prepare, update and implement Standard Operating Procedures within the department.
• Prepare department manpower schedules in accordance with the business demands of the hotel. Oversee daily and weekly rosters.
• Design, maintain and ensure the planned preventative maintenance program for the building, plant and equipment’s are operational to maintain a high level of GSI and ASI comfort and safety.
• Ensure work schedules are prioritized in accordance with guest needs.
• Ensure that Maximo is fully utilized by the team and hotel departments.
• Ensure supervision and control of line staff and contractors are effective to ensure optimum performance, efficient and safe working procedures, meeting all legislative standards.
• Responsible for reviewing, revising, updating and implementing Security and Safety procedures - both Authority legal requirements and Accor Corporate Hotel Policy.
• Conduct regular Fire Safety inspections within the buildings, liaising with the Fire Department as necessary; ensuring fire doors / corridors are effective and safe.
• Supervise and maintain the Key systems within the hotel and spa in conjunction with the Information Systems Manager, maintaining and issuing keys; implementing authority levels; and ensuring all electronic lock systems are fully functional.
• Implement and actively supervise the hotel’s energy management programs.
• Oversee water treatment programs.

Qualifications

• Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Building Services Engineering, Facilities Management, or a related field.
• Minimum of 5 years' experience in hotel engineering or facilities management, with at least 3 years in a Chief Engineer, Assistant Chief Engineer, or Engineering Manager role.
• Previous experience in an international hotel chain is highly preferred.
• Experience managing engineering operations in a large hotel or multi-property environment is an added advantage.
• Proven experience in preventive maintenance, utilities management, CAPEX projects, and engineering budgets.
• Strong knowledge of HVAC, electrical, plumbing, mechanical systems, generators, kitchen and laundry equipment, water treatment systems, and fire & life safety systems.
• Registered Engineer or membership in a recognized professional engineering body is an added advantage.
• Strong knowledge of hotel engineering systems, preventive maintenance, building management systems (BMS), and statutory compliance.