Open Roles at CIC Insurance

About the Role

• Reporting to the Regional Manager – Metropolitan, the role holder will be tasked to drive revenue growth in the targeted business, enhance visibility and presence in the Metropolis region, and create strong stakeholder value by overseeing efficient resource utilization and maintaining a customer-centric focus across the region.

Key Responsibilities

• Management of Intermediary relationships (broker, banks & independent agents), clients to deliver targeted premium outputs across all subsidiaries.
• Provide leadership and support to the staff, sales and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives
• Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leaders’ meetings and seminars as they conduct Business promotions in liaison with PR staff
• Pipeline business management, quotation processing and transmitting them to the intermediaries & clients within set TATs.
• Enforcing of credit control compliance and debt management standard.
• Draw up and operationalize SLAs with intermediaries for differentiated service delivery and resolve all customer complaints/inquiries promptly and professionally.
• Adhere to inter-departmental service level standards in liaison with business leaders across all Group subsidiaries and support the daily branch operations, including sales processing, policy issuance, and claims handling.
• Renewal follow-up to achieve the renewal retention ratios
• Champion cross selling for corporate, retail business and support Opening up new markets and distribution channels including local check offs for Ordinary Life
• Identify and facilitate Branch staff Resourcing requirements including recruitment, appraisal, career development, succession and resource planning, in liaison with the People and culture department
• Coordinate all intermediary activities as they Monitor and provide market intelligence to help to identify potential for both business acquisition and strategic planning
• Recruit, train, and manage a high-performing sales team as well as grow their intermediary portfolio.
• Ensure compliance with all regulatory requirements.

Generic Duties

• Carry out performance appraisal, coaching and mentoring staff;
• Participate in planning and budgeting for the department.

Who We’re Looking For

Qualifications

• Bachelor’s Degree in a relevant field
• Relevant Professional Qualification
• Minimum of six (6) years’ relevant experience in a similar position, two (2) of which at supervisory level

Key competencies

• Customer focussed and have strong business acumen
• Strong leadership skills to drive business performance
• Effective collaborator with excellent communication skills.
• Organized, detail-oriented, and able to work under tight timelines.
• Committed to professional growth and continuous learning.
• Effective stakeholder management and conflict management

End Date 14th August 2026

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About the Role

• Reporting to the Software Engineering Manager, the role holder will contribute to the design, development, testing, and support of modern digital products. This role provides an opportunity to work alongside experienced engineers while building solutions that serve customers across web, mobile, APIs, integrations, and digital channels.
• Successful candidates will join one of three engineering tracks: Backend, Frontend, or Mobile Development. Regardless of specialization, all engineers are expected to collaborate across teams, follow engineering standards, participate in code reviews, and continuously improve their technical skills.

Key Responsibilities

• Design, develop, test, and maintain software applications under the guidance of senior engineers.
• Participate in the full software development lifecycle from requirements analysis to deployment and support.
• Write clean, maintainable, and well documented code following engineering standards.
• Develop and execute unit tests to ensure software quality.
• Participate in peer code reviews and implement feedback
• Collaborate with Product, UI/UX, QA, DevOps, and other engineering teams.
• Build and consume REST APIs and integrate with internal and external systems.
• Troubleshoot application issues and resolve defects within agreed service levels
• Participate in Agile ceremonies including sprint planning, stand ups, retrospectives, and demonstrations
• Use Git for version control and collaborate through pull requests.
• Contribute to CI/CD pipelines and automated testing practices.
• Apply secure coding principles and follow established security standards.
• Continuously learn new technologies and contribute ideas that improve engineering practices.

Who We’re Looking For

Qualifications

• Bachelor’s degree in computer science, Software Engineering or in a related field
• 1 or 2 years of experience in any of the 3 tracks with strong expertise in either Java Springboot, React Native or React.js.

Key competencies

• Strong knowledge of Java, JavaScript, TypeScript, HTML5, CSS3, and modern frontend development practices.
• Experience building scalable frontend architectures, reusable component libraries, and responsive web applications.
• Experience integrating frontend applications with REST APIs, GraphQL services, and enterprise systems.
• Practical experience with backend technologies such Java Spring Boot or similar frameworks.
• Experience working with relational and NoSQL databases such as PostgreSQL, MySQL, MongoDB, or Redis.
• Familiarity with CI/CD pipelines, source control, automated testing, and modern DevOps practices.

End Date 15th August 2026