Open Roles at I&M Bank

Job Description

• The Senior Associate Systems Administrator is responsible for managing, maintaining, and supporting the Bank’s IT infrastructure, including servers, networks, storage, and operating systems. The role provides guidance and mentorship to junior administrators and acts as an escalation point for operational issues. The overall objective of this role is to maintain high availability of the ICT infrastructure through timely problem resolution, proactive system monitoring, disciplined execution of operational routines, and continuous improvement of systems management practices. 

Roles & Responsibilities

• Manage the configuration, maintenance, and reliable operation of servers, network infrastructure, and virtualization platforms (VMware, Hyper-V).
• Deploy operating system patches, upgrades, and administrative tools on a scheduled basis, and configure new services as required to maintain effective service delivery.
• Maintain capacity and storage planning processes, monitoring resource utilization trends and proactively addressing constraints.
• Maintain detailed inventory and asset configuration documentation, including system configurations, processes, and procedures, in accordance with ICT guidelines and standards.
• Manage enterprise backup solutions, ensuring data integrity and that recovery processes meet defined recovery time and point objectives.
• Implement and maintain processes for data protection, disaster recovery, and failover procedures.
• Manage server availability and service recovery to ensure incidents and problems are addressed in accordance with defined policies, procedures, and SLA commitments.
• Configure, enforce, and maintain logical and physical access controls in line with organizational information security policies.
• Automate repeatable security-related tasks to reduce manual effort and improve consistency of controls.
• Provide Level 1 and Level 2 technical support to end users, diagnosing and resolving hardware, software, and networking issues promptly, while independently managing and resolving assigned tickets, delivering root-cause solutions and minimizing repeat incidents.
• Collaborate with users and cross-functional teams to plan and implement updates, upgrades, and patches in a timely, controlled manner, and lead or supervise OEM support personnel engagements and vendor interactions as required.
• Act as a technical escalation point for junior administrators, providing day-to-day mentorship and knowledge sharing, supporting their technical growth and adherence to operational best practices and providing guidance on complex or unresolved issues.
• Work with cross-functional teams to support application deployments, infrastructure projects, system integrations, and contribute to the planning and execution of infrastructure improvement initiatives, capacity upgrades, and technology refresh projects.
• Identify opportunities to automate and streamline operational tasks to improve efficiency and reduce manual workload.

Education and Experience:

• Bachelor’s degree in computer science, Information Technology/Systems, or a related field from a recognized institution.
• Minimum 2–3 years of relevant experience in IT infrastructure support, with demonstrated experience in server administration, virtualization, and enterprise-level environments.
• Certifications including MCSA, MCSE, or AZ-104 (Azure Administrator), AWS Solutions Architect, RHCSA, RHCE, or CompTIA Linux+, CCNA or equivalent networking certification, VCP-DCV or equivalent virtualization certifications provide an added advantage.
• ITIL Foundation certification (advantageous).

Technical Skills:

• Proficiency with Windows Server and Linux/Unix operating environments, including administration, hardening, and troubleshooting.
• Hands-on experience with server virtualization platforms (VMware, Microsoft etc.).
• Familiarity with container technologies such as Docker and/or Kubernetes.
• Working knowledge of cloud platforms (AWS, Azure, GCS) including compute, storage, and networking services.
• Microsoft 365 administration & support, including Exchange Online, Teams, SharePoint, and associated services.
• Working experience with enterprise-grade storage systems and backup solutions, knowledge of data protection strategies, replication, and disaster recovery architecture.
• Basic working knowledge of database systems including SQL Server, MySQL, and/or Oracle for infrastructure support purposes.
• Ability to support application deployments and integrations from an infrastructure perspective.
• Experience with infrastructure and performance monitoring tools.
• Ability to identify, assess, and support remediation of security vulnerabilities across server and network environments. 

End Date 20th August 2026

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Job Description

• The Associate Systems Administrator is responsible for supporting the maintenance and operation of the Bank's IT infrastructure, including servers, networks, storage, and operating systems. The role provides Level 1 technical support, contributing to the availability, performance, security, and reliability of systems that underpin the bank's business operations. Working under the guidance of senior team members, the Associate Systems Administrator plays an active role in day-to-day infrastructure operations, incident resolution, and adherence to ICT operational standards. The overall objective of this role is to support high availability of the ICT infrastructure through timely problem resolution, proactive system monitoring, and disciplined execution of operational routines.

Roles & Responsibilities

• Support the configuration, maintenance, and reliable operation of servers, network infrastructure, and virtualization platforms (VMware, Hyper-V).
• Perform daily system monitoring to verify the integrity and availability and recovery of hardware, server resources, key processes, and scheduled jobs such as backups, reviewing system and application logs accordingly, to ensure incidents and problems are addressed in line with defined policies, procedures, and SLA commitments.
• Deploy operating system patches, upgrades, and administrative tools on a scheduled basis, and configure new services as required to maintain effective service delivery to end users.
• Assist in monitoring capacity and storage utilization, escalating concerns to senior team members as appropriate.
• Perform regular backup operations and support the implementation of data protection, disaster recovery, and failover procedures.
• Configure, enforce, and maintain logical and physical access controls in line with organizational information security policies. Assist in identifying and mitigating security vulnerabilities across infrastructure systems, escalating risks to senior staff as required.
• Assist resolve assigned support tickets by providing technical support to end users, diagnosing and resolving hardware, software, and networking issues promptly and delivering thorough, root-cause solutions to minimize repeat incidents.
• Collaborate with users and team members to implement updates, upgrades, and patches in a controlled and timely manner.
• Work with cross-functional teams to support prepare user requirements specifications for hardware and software infrastructure projects, and application deployments, under the direction of senior staff, in line with Bank guidelines.
• Contribute to infrastructure improvement initiatives and technology refresh activities as directed.
• Demonstrate behaviors aligned to the Bank’s values and support a performance and customer-service-oriented ICT culture.
• Remain flexible to periodic after-hours, weekend, or on-call work as required to support critical operations.

Education and Experience:

• Bachelor’s degree in computer science, Information Technology/Systems, or a related field from a recognized institution.
• Minimum 1-2 years of relevant experience in IT infrastructure support, with exposure to server administration, networking and enterprise operating environments.
• Certifications including Microsoft: AZ-900 (Azure Fundamentals) or MD-102 (Endpoint Administrator), CompTIA Linux+ or equivalent entry-level Linux certification, CCNA or CompTIA Network+, AWS Cloud Practitioner or AWS Solutions Architect Associate
• CompTIA A+ or CompTIA Server+ provide an added advantage.  

Technical Skills:

• Working knowledge of Windows Server and Linux/Unix operating environments, including basic administration and troubleshooting.
• Familiarity with server virtualization platforms and container technologies.
• Working knowledge of cloud platforms (AWS, Azure, GCS) including foundational compute, storage, and networking services.
• Working experience with Microsoft 365 administration and support, including core services such as Exchange Online and Teams.
• Familiarity with enterprise-grade storage systems and backup solutions, with the ability to perform and verify backup jobs.
• Basic understanding of data protection strategies, replication, and disaster recovery processes.
• Basic working knowledge of database systems including SQL Server, MySQL, and/or Oracle sufficient for infrastructure monitoring and support tasks.
• Ability to support application deployments from an infrastructure perspective under the guidance of senior team members.
• Awareness of information security best practices, access control principles, and organizational security policies.
• Familiarity with infrastructure and performance monitoring tools. 

End Date 20th August 2026

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Strategy & Commercialization:

• Lead the development of commercialization initiatives for digital solutions working with cross-functional teams. KPIs include Product revenue & profitability, channel adoption, customer retention and response/win rates.
• Be accountable as a business leader for achievement of the Digital Business financial and strategic outcomes. Develop and implement Digital Business Consumer segment cost structures/investments.
• Actively participate in developing the Digital Business commercial strategy (and its continuous iteration) that defines the short-term and long-term plans that leverage on Information, Technology and Digitization capabilities for the business.
• Lead the definition and execution of the business models, products and Go-To Market (GTM)/Distribution strategies for the segment.
• Structure the Consumer segment outcomes and prioritize their execution, ensuring stakeholders are aligned and all organization resources are mobilized for the achievement of the intended value.
• Own consumer growth strategy to drive growth, maximize immediate and long-term ROMI and inform our customer-facing experience across acquisition and retention.
• Engage Key customers and industry stakeholders e.g. Banks, Consumers and other partners to execute programs that increase growth and deepen product penetration and adoption.
• Pre and Post launch design and implement optimization tests across our end-to-end customer funnel (from acquisition through lifecycle retention).
• Leverage insights from data to design targeted lifestyle retention and loyalty programs to sustain usage performance and mitigate churn.

Stakeholder Engagement:

• Secure and maintain business commitment / involvement from stakeholders and obtain feedback at all stages of the project.
• Design, develop, implement & review the Consumer Management, Segmentation and Monetization Strategy and Framework that will be relevant to the agile and Digital Business environment, focusing on the business goals as well as best practice trends and innovations.
• Assure effective governance of the Consumer segment processes.
• Uphold operational excellence within the Consumer unit to meet the Audit.
• Research, development, implementation and review of Consumer on-boarding, Consumer management standards, rules of engagement, governance and Quality Assurance processes for the Digital Business growth consumer unit based on best practice.
• Design, develop, implement, review, and achieve the Consumer satisfaction indexes.
• Define engines/structure/procedures to support implementation of Consumer growth through their lifetime customer journey. 

Cross-Functional Collaboration:

• Work closely with product, marketing, data, and engineering teams to align on growth initiatives. Advocate for product changes that enhance user experience and engagement.

Job Specifications

Academic & Professional Qualifications:

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field.
• A Masters in Business Adminstration is a plus.
• Relevant certifications in digital marketing, analytics, or product growth will be an added advantage.

Work Experience Required:

• 5+ years of experience in product growth, digital marketing, or product management.
• Experience in fintech, telecom, mobile money, or banking is preferred.

Skills & Competencies:

• Proven track record of implementing successful growth strategies for digital products.
• Strong analytical skills with proficiency in data tools like Google Analytics, Mixpanel, or SQL.
• Experience with A/B testing, funnel optimization, and customer segmentation.
• Strong understanding of the fintech and banking landscape, particularly in Africa.
• Excellent project management and stakeholder engagement skills.
• Ability to translate customer insights and market trends into actionable growth initiatives.

End Date 18th August 2026

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Roles & Responsibilities

Card Business Management

• Support the development and execution of card business strategies across assigned markets.
• Monitor portfolio performance, including card issuance, activation, transaction volumes, revenues and profitability.
• Identify opportunities to increase card usage, customer acquisition and portfolio growth.
• Support pricing reviews, business cases and product positioning.

Market & Country Support

• Act as the primary regional support for I&M subsidiaries.
• Work closely with country teams to implement card initiatives and achieve business targets.
• Understand local market dynamics and recommend appropriate business solutions.
• Coordinate country specific campaigns, launches and portfolio enhancement initiatives.

Product & Portfolio Management

• Manage the day-to-day performance of debit, credit, prepaid and commercial card products.
• Monitor customer behavior and portfolio trends to identify opportunities for improvement.
• Recommend enhancements to improve customer experience, product competitiveness and profitability.
• Support the introduction of new card products and features where required.

Business Development & Partnerships

• Build and maintain relationships with payment schemes, processors, fintech partners and strategic vendors.
• Support negotiations and implementation of commercial initiatives with partners.
• Identify opportunities for co-branding, merchant partnerships and new revenue streams.
• Coordinate regional initiatives with Visa, Mastercard and other ecosystem partners.

Performance Management

• Track key business metrics including:
• Card issuance
• Active cards
• Transaction volumes and values
• Interchange income
• Fee income
• Portfolio profitability
• Customer adoption
• Prepare monthly business performance reports and recommendations for management.
• Monitor country performance against agreed targets.

Risk, Compliance & Governance

• Ensure compliance with payment scheme rules, regulatory requirements and internal policies.
• Support audit, risk and compliance reviews relating to the card business.
• Monitor operational issues affecting the portfolio and coordinate timely resolution.
• Ensure products remain compliant with changing regulatory requirements.

Stakeholder Management

• Work closely with Operations, Technology, Finance, Risk, Compliance, Marketing and Sales teams.
• Support country management teams in executing regional card strategies.
• Coordinate with external partners to ensure successful delivery of business initiatives.
• Prepare management presentations and business updates.

Qualifications & Experience

• Bachelor's degree in Business, Finance, Marketing, Economics or a related discipline.
• Professional qualifications in Payments, Product Management or Project Management are an added advantage.
• 4–7 years' experience in card business, payments, retail banking or digital financial services.
• Good understanding of card issuing, acquiring, payment schemes and digital payments.
• Experience working across multiple African markets is an advantage.
• Strong commercial and analytical skills.

End Date 18th August 2026