Open Roles at Lutheran World Federation

• The Administrative Intern is responsible for providing support to administrative services as needed, ensuring the smooth operation of office functions, communication, logistics, and documentation to facilitate an efficient and effective workflow and the overall implementation of LWF's activities.

DUTIES AND RESPONSIBILITIES

• Receive visitors or staff at the LWF Nairobi Office and redirect them or provide information on relevant issues and procedures.
• Answer, screen, and redirect telephone calls/Emails as appropriate.
• Maintain a proper filing and recording system for income and outgoing correspondence and documents.
• Coordinate visiting delegations and provide necessary support to such delegations.
• Coordinate requests for staff travel and accommodation and prepare reports as requested from time to time.
• Support in collating documents and submitting payment requests to the Finance Unit for Nairobi office and expatriate staff utility bills, travel, and accommodation expenses for staff and/or visitors as necessary to ensure that they are paid on time.
• Ensure that office equipment and facilities are well-maintained and that they are in good working condition. Any requirements for repairs should be reported immediately for necessary action.
• Assist in logistical and materials support for coordination of meetings and workshops/seminars.
• Coordinate with the IT team to arrange for the landline new extension installation request made by other unit(s).
• Facilitate the onboarding of new employees by ensuring requests for cellular phone/SIM cards are processed promptly.
• Assist in managing office supplies and inventory when called upon
• Perform other related duties as requested from time to time.

QUALIFICATIONS AND EXPERIENCE

• Diploma in management or administration
• A bachelor’s degree in business administration, Social Sciences, or a related field will be an added advantage
• Proficiency in MS Office (Word, Excel, PowerPoint) and Google Workspace
• 1 to 2 years of practical experience
• Experience in an international humanitarian setting required

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KEY AREAS OF RESPONSIBILITY

Quality and Timely Program Delivery

• Oversight of Projects: Lead the planning and execution of all area projects, ensuring they meet technical standards and donor deadlines (UNHCR, PRM, etc.).
• Performance Monitoring: Establish KPIs for project teams to track progress and identify implementation bottlenecks early.
• Reporting: Ensure the submission of high-quality, data-driven internal and donor reports on a weekly, monthly, and quarterly basis.

Financial and Human Resource Management

• Financial Oversight: Manage and monitor the Dadaab Area budget, ensuring cost-effective operations, strict compliance, and value for money.
• Team Building: Act as a mentor, fostering a culture of professional growth, accountability, and psychological safety for a diverse workforce.
• Talent Management: Oversee the performance management cycle and resolve internal operational or personnel challenges promptly.

Risk Management & Business Continuity

• Risk Mitigation: Lead the ongoing assessment of operational, programmatic, and reputational risks; maintain a comprehensive Area Risk Register.
• Safety & Security: Ensure complete adherence to safety and security policies and protocols for all personnel, assets, and facilities.
• Emergency Preparedness: In consultation with the office in Nairobi, develop and test business continuity plans to ensure minimal disruption to critical services during crises.
• Integrity: Implement appropriate internal control systems to prevent fraud, waste, or abuse of resources.

Networking, Collaboration, and Accountability to Affected Populations

• Strategic Networking: Serve as the primary point of contact for stakeholders, including UNHCR, the County Government of Garissa, and local leaders in Garissa County.
• Collaboration: Represent LWF in inter-agency forums organized by UNHCR and GOK to ensure complementarity and avoid duplication of services.

Accountability to Affected Populations (AAP) and Community Response Mechanism

• Inclusive Participation: Lead the design and implementation of programs that ensure the meaningful participation of refugees and host communities—including women, youth, and persons with disabilities—throughout the entire Project Cycle Management (PCM).
• Community Response Mechanisms (CRM): Ensure the maintenance of safe, confidential, and accessible CRM channels (such as help desks, suggestion boxes, and toll-free hotlines) across all operational sites in Dadaab and Fafi.
• Closing the Feedback Loop: Enforce a strict, timely response protocol, ensuring that all community feedback and complaints are acknowledged and resolved/responded to in a timely manner, as per LWF global standards.
• PSEA & Safeguarding: Champion a culture of zero tolerance for Sexual Exploitation, Abuse, and Harassment (SEAH). Ensure all community members are aware of their rights and that staff are regularly trained on LWF’s Code of Conduct and Safeguarding policies.
• Information Sharing: Ensure "transparency and communication" by providing clear, timely information to affected populations regarding project goals, selection criteria, and available services in ways they clearly understand.

CANDIDATE PROFILE

Qualifications & Experience:

• Education: Minimum Bachelor’s degree in Education, Business Administration, Management, or a related field.
• Experience: 5–10 years of progressive leadership and team management experience, preferably in a complex humanitarian setting.
• Technical: Proficiency in MS Office Suite and experience with financial management software/ERP systems.

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Key Duties and Responsibilities:

• Provide technical leadership in curriculum implementation, monitoring and tracking of learning outcomes in all schools.
• Responsible for; establishing, maintaining and improving curriculum implementation standards and quality in all schools.
• Responsible for interpretation and implementation of MoE policies in schools
• Provide technical support to all teacher in development and implementation of Competency Based Education (CBE) and support Head teachers in development of curriculum based establishment.
• Co-ordinate and facilitate the organization and implementation of co-curriculum activities in the schools in line with MoE co-curriculum activities calendar
• Vetting of all teachers and other education staff to ensure they comply with National curriculum standards 
• Conducting regular school visits, hold meetings with head teachers and Boards of Management (BoM) to discuss emerging issues and come up with strategies for addressing the same
• In charge of disaster risk assessment and reduction in schools and enhancing school safety for learners and teachers 
• Reviewing annual work plans and activity plans of the unit for comprehensiveness, clarity and adherence to LWF/WS goals and objectives. 
• Ensuring regular meaningful communication and interaction between the Education Sector Management staff and teachers, and the school management committees, sub County Education Office, and other development partners and agencies
• Coordination internal school assessment to measure learners’ progressive achievement towards achieving quality learning outcomes
• Working with the head teachers to develop tools for teacher performance appraisal in line with TSC Teacher Professional Development model
• To organize for both short term (pedagogical skills development) and long term (professional certified) training programs for teachers
• In charge of equitable deployment of teachers in schools along the parameters of gender, training and nationality  

Supervisory Responsibilities:

• National Principals
• National Heads of Institutions
• National Teachers
• National Teacher Interns

Education/Professional Designations/Experience:

• Must have a degree in education from a recognized institution.
• Must be registered teacher by Teachers Service Commission (TSC)
• Technical expertise in curriculum implementation 
• Technical expertise in education in emergencies (EiE)
• Proven academic or on-job training and understanding of the Project Cycle model in managing humanitarian  assistance   with at least three (3) years in education programming               
• A very good understanding of Comprehensive School Safety or Disaster Management
• Experience in coordination of teacher training programs
• Strong analytical, administration and documentation skills in the management of educational institutions or programs consisting of primary education.
• Experience in Training of Trainers/Facilitators skills (TOT & TOF) an advantage
• Excellent communication, time management, organization and presentation skills
• Demonstrate ability to supervise, mentor and provide professional support to other teachers;