Open Roles at M-KOPA Solar

What You'll Do

• Planning, executing, and tracking campaigns across digital and on-ground channels, from briefing creatives to scheduling, posting, and performance reporting
• Writing copy and coordinating visuals for social media, email, SMS, WhatsApp, and sales materials
• Planning and executing field activations, product demos, trade shows, and community events
• Tracking campaign metrics and sharing market insights that shape strategy
• Conducting competitor research and analysis and maintaining a regular reporting cadence
• Tracking marketing spend across channels against awareness and sales conversion outcomes to maximise ROI
• Managing records of marketing POSMs and branded merchandise
• Collaborating with the sales team on lead generation and supporting partner marketing efforts

his is a full-time, on-site role based in Nairobi, Kenya. You will be reporting to the Senior Manager, Business Operations – Mobility.

Expertise

• A degree in Marketing, Communications, Business, or a related field
• 2–3 years of relevant marketing experience
• Fluency in digital marketing tools - Meta Ads, Google Ads, Canva, Mailchimp, or similar
• Strong written English; Swahili is a bonus
• Detail-oriented, organised, and comfortable taking initiative
• Genuine curiosity about mobility, fintech, or clean energy in Africa

go to method of application »

In this role, you would be responsible for:

• Assisting in monitoring assigned customer accounts and supporting efforts to keep the collection portfolio within set limits
• Supporting customer contact initiatives including preparing call lists, draft messages, and participating in supervised outreach to implement repayment schedules
• Helping provide information to customers about timely repayments and the implications of non-payment, under guidance from senior team members
• Assisting with tracking customer issues that impact loan repayments, such as accidents or insurance claims, by gathering documentation and escalating appropriately
• Maintaining accurate records of customer interactions and repayment updates in company systems (M-KOPA-net, Freshdesk)
• Supporting fleet driver monitoring to help ensure performance targets are met, under guidance from senior colleagues
• Assisting with routine driver-related issues and helping facilitate communication with external stakeholders
• Helping identify and track customers with overdue payments and supporting documentation for recommended actions
• Assisting with planning and coordinating field visits for payment or asset recovery, including communication with local authorities
• Contributing to daily and weekly reporting by compiling basic analysis on collections and recovery activities
• Following company policies and guidelines in all collections, asset recovery, and customer interactions while maintaining professionalism and legal compliance

This is an internship role based in Mombasa, Kenya.

Your application should demonstrate:

• Proven experience in collections, fleet management, or customer performance roles
• Strong communication skills, especially in handling difficult customer interactions with empathy and professionalism
• Ability to manage field operations, including interacting with local law enforcement and community leaders
• Proficiency with data tracking systems and reporting tools (e.g., Excel, Freshdesk)
• High attention to detail and ability to multitask in a fast-paced environment
• Willingness to travel and work flexible hours as operational needs require
• Familiarity with motorbike financing, e-mobility sector, or ride-hailing fleet operations is an added advantage
• Understanding of or interest in fintech and financial inclusion is desirable