Open Roles at Q-Sourcing Servtec Group

Job Purpose

• The Associate Property Manager will focus on an assigned group of assets and serve as the primary interface and facilitator of all engagements, issues, and projects on the properties under their purview. The role involves partnering cross-functionally with peers in Property Management, Legal, Finance, Operations, and Sales departments, and partnering directly with property owners and their designees. The role utilizes strong project management and customer service skills to ensure all property needs are addressed timely and completely to deliver results for property owners and in the client’s best interest.

Key Responsibilities

Property Owner Relations

• Triage document requests to the appropriate teams within property management.
• Assess and resolve landlord inquiries within established SLAs.
• Intake and resolve low/medium complexity property owner relations concerns that do not require escalation or approval from key internal stakeholders.
• Route higher complexity issues to the correct internal teams.

Cross-Functional Collaboration

• Collaborate with Operations, Legal, Finance, and Commercial teams to support end-to-end land operations and/or property finance processes.
• Create and manage documents for landowner interactions and triage to the appropriate internal teams.

Process Improvement

• Identify opportunities for improvements in processes and partner with management to build efficiencies and redefine process documents.
• Execute vendor performance management to drive standardized, efficient transactions that maximize value, service quality, and cost optimization.

Other Duties

• Perform other duties as assigned.

Requirements

Education

• Bachelor’s degree or equivalent work experience required.
• Concentration in Business, Finance, Real Estate, Law, or a related field is preferred.

Experience

• 2+ years of experience supporting projects, deals, or transactions in a high-volume environment is strongly preferred.
• Proven track record of delivering exemplary customer service and the ability to successfully manage projects is strongly preferred.
• Experience with interpreting legal documents, including real estate leases and contracts, is preferred.
• Telecommunications industry experience is preferred.
• Project Management Professional (PMP) certification is preferred.

Technical Skills

• Proficiency in Excel, Oracle, and Salesforce systems is strongly preferred.
• Strong proficiency in Microsoft Office applications.

Core Competencies

• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within agreed-upon timeframes through effective prioritization in a fast-paced environment.
• Strong customer service mindset with attention to detail.
• Problem-solving and critical thinking abilities.
• Ability to work independently and as part of a team.

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Job Purpose

• The candidate will provide support to the IT department in planning, coordinating, and maintaining the functionality of all relevant IT infrastructure to support manpower and productivity in all departments. The incumbent will also support the Analyst, IS as a medium between the client’s Kenya, EMEA, and Corporate IT teams in deploying and improving the management information system for the Kenya market.

Key Responsibilities

IT Support & Troubleshooting

• Provide IT functionality support to staff and visitors.
• Liaise with the Service Desk to resolve IT-related issues.
• Troubleshoot software, hardware, and operating system issues.
• Liaise with external contacts to resolve network and other IT-related issues.

Hardware & Equipment Maintenance

• Perform routine maintenance for desktop computers, laptops, printers, and peripherals.
• Install, maintain, and troubleshoot audio-visual equipment such as projectors and video conferencing tools.
• Record and maintain an inventory of hardware, software, and licensing.
• Liaise with service providers to maintain and keep IT equipment in good condition.

Systems Administration

• Update and add users to shared equipment and systems.
• Make requisitions, print, activate, and deactivate staff access cards.
• Track and monitor the usage of IT consumables and make requisitions at re-order level.

Project & Meeting Support

• Provide IT support for projects and daily operational meetings when necessary.

Other Duties

• Perform other duties as assigned.

Qualification and Experience

Education

• Bachelor’s Degree in Computer Science, Management Information Systems, or a related field.

Experience

• 1–2 years relevant working experience with increasing levels of responsibility is desired.
• Minimum 1 year experience supporting users in a client-server networking environment.
• Minimum 1 year Help Desk experience or equivalent support format.

Technical Skills

• Knowledge of a broad range of relevant multi-user computer systems, applications, and/or equipment.
• Knowledge of current technological developments and trends in area of expertise.
• Knowledge of computer security procedures and protocol.
• Knowledge of federal copyright laws as they pertain to the use of computer software.
• Knowledge of procurement rules and regulations.

Core Competencies

• Knowledge of customer service standards and procedures.
• Ability to work with functional groups and different levels of employees to effectively and professionally achieve business results.
• Strong follow-up skills; ability to organize applicable department timelines and follow up with internal and external customer needs.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Strong organizational skills; ability to accomplish multiple tasks within agreed-upon timeframes through effective prioritization in a fast-paced environment.
• Strong track record of building and maintaining solid relationships with both internal and external customers and vendors.
• Self-motivated, able to work both independently to complete tasks and respond to department requests, as well as collaborating with others to utilize resources and knowledge in identifying high-quality solutions.