Openings at Safaricom

Description

We are pleased to announce the following vacancy for Executive – Customer Education & Brand in Trade, in the Customer Education & Brand in Trade Department within Consumer Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Chapter Lead – Customer Education & Brand in Trade The job holder will be required to support the Brand CoE Team by coordinating marketing related issues around Communication, PR and Media as well as liaison with agencies and suppliers of various marketing collateral material. The role entails supporting the overall delivery Marketing initiatives for the Brand CoE.

Responsibilities

• Co-ordinate all CBU sponsorship and Promotional activities in conjunction with the Promotional and Sponsorships team and ensure integration in overall company communication and brand strategy
• Follow-up to ensure diligent adherence and implementation of processes and tools necessary to deliver impactful communication based on robust customer segment insights. Communication will include:

1. Advertising
2. Promotions

Sponsorships

1. Events
2. Launches
3. PR

• Co-ordinate with all internal departments regarding upcoming press and media releases
• Ensure 100% availability of all CBU Collateral, Signage, POS material and adherence to the set brand standards
• Market intelligence through regular customer visits and utilizing the insights to enhance marketing activities
• Support initiatives that will yield the achievement of the set CDI targets in Marketing Components within the CBU CDI tracker
• Demonstrate ’Simplicity’, ‘Speed’ and ‘Trust’ in the day to day execution of duties
• Weekly reporting to be submitted to Senior Manager – Enterprise Marketing by Wednesday 5pm. Other reports to be generated within agreed SLA’s
• Follow up to ensure that all POs required for marketing communication to agency, suppliers etc.
• Manage and monitor budgets per campaign to ensure it is within the marketing spend allocated.
• Ensure that marketing budgets and materials requested for are within the marketing budget spends and ensure that materials supplied are utilized at the right time.
• Reconcile all invoices against raised Pos
• Review all estimates sent through from agency to ensure they meet the supply chain set standards

Qualifications

• A degree in a business related field
• Any background in an Advertising/media agency will be added advantage
• Minimum 5 years in sales related function
• Ability to develop external partnerships and form strategic alliances
• Ability to travel countrywide which might consume upto 50% of your total working hours
• Attention to detail with excellent interpersonal and communications skills

Deadline: 20th March 2022

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Description

We are pleased to announce the following vacancy for Channel Operations Manager – SME and Channels within Enterprise Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description

Reporting to the HOD- SME & Channel the role holder will be responsible for defining, implementing, managing sales processes, projects & programs required to enable an efficient and effective sales organization and optimize SME and Channels Sales and Retention initiatives.

Ensure implementation of sales performance initiatives and create centralization and visibility of sales activities and initiatives across SME department. Accountable for all SME department reporting and responsible for all communication within the department.

Job Responsibilities

•     Develop and implement policies & procedures for sales operations that will increase efficiency and optimization of the sales & retention team.
•     Define new processes/modify existing ones to suit business needs
•     Track and ensure all Enterprise Sales & Retention processes are ISO compliant.
•     Enhance of the sales excellence within the team by implementing effective systems, processes and procedures.
•     Project management, continuously monitor and evaluate each stage of projects in line with pre-defined standards and deliverables.
•     Ensure the sales team is fully competent in regard to the current sales enablement program e.g. Vodacom way of Selling.
•     Responsible for Sales Reporting and Performance management generate weekly management report, sales initiatives and weekly pipelines.
•     Monthly and Quarterly performance monitoring and feedback to ensure timely remedial measures are taken in line with the HR set guidelines.
•     Coordinate, monitor, report and responsible for the implementation of sales and retention initiatives and programs, Trade Marketing activities.
•     Responsible for internal communication policy.
•     Drive improvement in service process to remove roadblocks and bottlenecks
•     Be the liaison for credit control
•     Mentor, coach and lead the team to enable them to realize their full potential. Clear development plans for each manager.

Qualifications

•     Must have technical / professional qualifications:
•     Degree in a Business-related field.
•     Post graduate certification in Sales & Marketing will be an added advantage.
•     Team player, strong influence and relationship management
•     Ability to engage and influence at all levels of management, internally and externally.
•     Has worked in a fast-paced, dynamic environment and must have good problem-solving skills, excellent communication and interpersonal skills
•     Well-developed presentation skills with attention to detail
•     Excellent written and verbal communication skills (articulate) coupled with good listening and critical reasoning skills.
•     Ability to create and develop efficient processes.
•     Project management skills

Note to Applicants

As part of the interview process, external candidates should prepare the following documentation which will be required as soft copies at a later stage based on your performance in the interviews/assessments.

• An updated CV with contacts of three referees, 2 who must be professional and must have supervised you at some point, the other referee can be a colleague in the same professional field.
• Kenyan Certificate of Good Conduct (Less than 1 year old) or a receipt of the same from the CID pending release of the hard-copy document.
• Clearance certificate from a reputable Credit Reference Bureau (CRB).
• University Diploma/Degree Certificate/ Letter of completion from university in case you have not received your diploma/degree certificate.
• National ID/Passport.

Deadline:21st March 2022

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Description

We are pleased to announce the following vacancy for Category (Segment)Marketing Manager, in the Brand & Marketing Communication Department within Consumer Business Unit. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Segments and Marketing Lead The position holder will develop and implement integrated Segment/Category Marketing Plans to achieve short- and medium-term business goals. The role holder will also Initiate and lead the implementation of the marketing plan and strategy of the category to achieve the business plan targets, market share objectives category/ brand growth profitability. In addition, the role holder will develop a growth vision and strategy for the brands portfolio using a creative brand and customer understanding and also develop the marketing activity plans for the category. The role holder will be the right brand ambassador who drives equity, awareness, and off-take.

Responsibilities

• Develop Segment/category activity plans (innovations, rejuvenations, and brand activations) which delivers against the mission, brand strategy and addresses key issues and opportunities
• Assist in developing customer understanding and insights of the segment/portfolio.
• Project management and OTIF delivery of projects/solutions for the customer.
• Insight, idea generation and concept development.
• Monitoring the marketing activities performance and measuring the success of campaigns
• Manage the P&L of the category/segment.
• Manage product portfolio (including pricing) driving synergies
• Deliver activation and GTM execution plans at cross-channel level enabling Channel Marketing to then customize to specific channel needs
• Initiate, lead and liaise with internal departments, advertising, and creative agencies to develop specific projects such as new product development, new packaging, advertising campaign, consumer promotions, to ensure capture of opportunities to sustain growth across the portfolio.
• Actively provide insights to commercial strategy and responsible for insights that contribute to development of first-class segment/portfolio mixes.
• Category /Segment champion and expert, working very closely with Channels, Sales and having a true external orientation
• Analysis of the industry and competitor issues as well as benchmarking in other industries to stay abreast of issues.
• Discuss and agree on budget requirements at project listing.  Monitor and control budget to ensure that project is on budget and all prerequisite paperwork is in place.

Qualifications

• Must have technical / professional qualifications:
• A degree in marketing, business administration
• Product/Category roles, potentially channel experience.
• Experience in Customer Development is an advantage.
• 6 years’ experience in a marketing function with a focus on brand management, advertising, promotions
• Strong creative and conceptual skills.
• Attention to detail with excellent interpersonal and communications skills
• An excellent planner and organizer

Deadline: 20th March 2022

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Description

We are pleased to announce the following vacancy for Manager – International  Remittance within Financial Services Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Senior Manager – Universal Payments The position holder will be responsible for the product strategy, execution and expansion of international money transfers. The incumbent will interact regularly with the regulator, various partners and Hubs serving different corridors to ensure sustained growth while managing the contractual obligations and pricing .The incumbent will also ensure additional and adequate ongoing strategic and tactical focus on the proper execution of the overall IMT strategy.

Responsibilities

• Develop and manage the overall FS IMT strategy from strategic planning through tactical execution
• Own the product roadmap of the organization platform thinking holistically across the entire value chain to further the organization’s position in the market
• Guide the business in the growth of both outward and inward remittances
• Exploit new business opportunities beyond wallet to wallet transactions
• In charge of the overall IMT revenue
• Develop an IMT business strategic partnership framework that defines the contractual engagement for onboarding new partners and Hubs.
• Identify key corridors and strategic partners for key marketing and pricing decision.
• Work closely with existing and new IMT partners to identifying opportunities that will ensure growth on revenue
• Define marketing strategy and plans to grow business in key corridors
• In liaison with the regulatory team drive deeper relationships with the regulator to ensure approval of new partners to new corridors
• Analyze the impact of the grey route partners and devise strategy that will reduce impact on the overall business performance
• Develop targeted IMT loyalty scheme aimed at retaining and recruiting new customers
• Working closely with the AML and AML teams ensure proper due diligence and compliance monitoring on existing and new partners

Qualifications

• Degree from a recognized university preferably in Business, Research, Finance or Economics
• A Master’s degree will be an added advantage
• At least 3 years’ experience in private banking or Financial Services industry, demonstrated progression and at least 3 years’ experience in a Telecommunications in a similar position.
• Must have a good understanding of the payment/financial services market.
• Must have excellent financial and analytical skills.
• Must demonstrates an awareness of current events and trends

Last Date to Apply: Mar 22, 2022

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Description

We are pleased to announce the following vacancy for Manager – Integration Solutions in the Fintech Integration Solutions Tribe. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Fintech Integration Solutions Tribe the position holder will accountable for interacting with partners in order to deliver integrations, guiding them through the implementation process, and resolving technical issues that happen during the pre-implementation, implementation, and post-implementation processes. The job holder will collaborate closely with the design, engineering, support, and product development teams to translate feedback from industry partners into actionable product decisions, conduct product demonstrations, assist with proofs of concept, and perform any other work necessary to assist clients in understanding how M-PESA Integration Solutions fits their requirements.

Responsibilities

• Understand partner business objectives and how they correlate with our solutions; collaborate with partners and internal product teams to identify and assist solution implementation.
• Manage the deployment of new merchant and partner integrations in collaboration with integration engineering teams.
• Guide our partners in integrating with M-PESA as the primary technical contact
• Converting business requirements into technology solutions and complex technical concepts into simple language
• Establish operational excellence by identifying and implementing opportunities that enhance efficiency, eliminate bottlenecks, or optimize business processes and procedures.
• End to end support resolution of developer and partner queries efficiently and effectively on any service channel (phone, case, email, chat, etc.) and ensure all partner requests are closed within SLA. Commitment to work hard on making the experience of integration partners one that improves our net promoter score as financial services.

Qualifications

• Bachelor’s degree in Computer Science or equivalent practical experience.
• 2+ years of prior experience within the payment industry and/or working at a Fintech company, as well as knowledge of payment solutions with a complex API product, mobile money systems, integrations, or financial systems.
• Expertise and ease in conducting exploratory sessions, participating in C-level presentations, and collaborating with technical counterparts in partner organizations.
• Capability of managing many projects simultaneously and working and collaborating in a global and remote context.
• Strong understanding of Open API implementations technologies such as RESTful and SOAP.
• A customer centric individual who is innovative and adept at identifying prospective client pain areas, and working with others to resolve problems for the enterprise ecosystem (Large enterprises, merchants, MSMEs and government)
• Good communication and presentation skills
• Working experience in a fast-paced, high-growth setting is an added advantage

Last Date to Apply: Mar 23, 2022

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Description

We are pleased to announce the following vacancy Manager – Total Rewards within Total Reward Department in Resources Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Brief Posting Description

Reporting to HOD – Total Rewards, the position holder will implement of the total reward strategy for Safaricom and related entities, through management of compensation and benefits, timely and accurate payroll management and consistent application of reward policies and procedure.

Job Responsibilities

• Managing the staff pension scheme
• Main contact for all pension related issues
• Processing of staff claims, and fee notes to third parties
• Liaising with the pension scheme administrators on monthly contributions
• Contact person for pension fund managers, custodians and auditors
• Organizing of quarterly trustee meetings and members annual general meetings
• Participate in the development and management of the grant scheme after rolling out.
• Preparing all communication materials related to the ESOP
• Working closely with external administrators for the schemes
• Create SLA’s for each provider involved in the scheme’s management.
• Manage the Launch of new programs as deemed attractive for retention and attraction as part of the Talent Management Program
• Continuous review of benefits to ensure relevance, market competitiveness and compliance
• Ensure funding application by Finance department is correct and report monthly on discrepancies
• Ensure Mortgage Scheme should be fully funded, and usage monitored monthly in-conjunction with Housing Finance and ensuring budget availability
• Liaising with the suppliers of the personal loans and car loans and participating in review negotiations.
• Ensure Payroll entries are closed & salaries paid & movement schedule & transfers done
• Ensure Casual staff payment vouchers are signed off & payment made
• Timely and accurate analysis computation & documentation of payroll issues
• Flagging of overtime & allowances costs that are over 100% of basic pay
• Ensure monthly statutory payment remittances
• Maintain compliance requirements as per regulatory guidelines
• Ensure the Payroll Software is regularly & accurately updated to capture changes in Legislation i.e. taxation
• Accurate reconciliation & authorization of payroll reports, accounts & journals
• Ensure that all Local Contracted staff payments are processed and transferred as per the Main Payroll.
• Ensure accuracy of both input and output details on payroll
• Continuously improve all applications relating to payroll
• Quarterly reports on system optimization opportunities
• Work in team to ensure flawless roll-out of the Bonus and Salary review cycle
• Ensure accurate system set-up for the reward cycles
• Work with HRBPs during the cycle to support line manager recommendations and correctness of reports.
• Provide reports during and after cycle
• Preparation of Salary offers and total reward statements
• Participation in benchmarking surveys for salaries and other compensation elements
• Ensure compensation proposals are aligned to the guidelines
• Support the movement of assignees, application of IM policy and providing compliance reports as required.
• Provide reports and insights that will help drive management decisions and reward strategy

Qualifications

• University degree in Business Administration
• 4 to 5 years job related experience (compensation & benefits or other relevant)
• CHRP and ACCA or CPA certification will be an added advantage
• Human resource experience

Last Date to Apply: Mar 24, 2022