Openings at Safaricom Kenya

Reporting to the Head, Digital Engineering, the position holder will be responsible for owning, leading, and driving quality engineering practices across all of Safaricom software engineering and digital experience delivery teams. This role is also responsible for providing expert knowledge of test strategy / frameworks and automation of end-to-end test design, execution, and validation, and deficiency identification and remediation, to enable target business capabilities / user journeys

 Job Responsibilities

• Regular team and one-on-one engagements
• Build the skillset according to the fit for future program
• Team performance management and building high performing SDET team
• Facilitate and empowers teams in achieving high performances in Solution delivery, ensuring quality standards are achieved.
• Functional Testing
  • E2E accountability for testing execution for SITs
  • E2E accountability for management UATs
  • E2E accountability for product readiness to go to production  
  • Non-Functional Testing
  • E2E accountability for performance testing 
  • E2E Accountability for GDR testing
• Automated Testing
  • E2E accountability for testing automation as part of the DevOps strategy
  • Responsible for automated regression testing for all exposed APIs
  • Responsible for automated regression testing for all backend system APIs to be used for upgrades
  • Responsible for decreasing the testing time by 50% and increasing quality to have zero major bugs on production. 
• Systems accountability
  • Accountable for building and maintaining testing environments for all IT solutions
  • Accountable for setting up and maintaining quality engineering platforms

Qualifications - External

• Master’s or Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or other related field
• 7 or more years of work experience in software quality assurance, testing, programming and /or systems analysis, program management
• At least three years of software engineering or quality assurance leadership responsibilities in large delivery organizations
• Extensive experience of software QA methodologies, tools, and processes, with experience writing and executing comprehensive test plans and cases
• Extensive experience of automated testing tools and frameworks
• Extensive experience working with agile methodologies, such as Scrum, Kanban, XP, TDD and BDD
• Extensive experience working with multiple programming and scripting languages, such as JavaScript, Ruby, SQL, and Python
• Professional experience and knowledge of the Telecommunications industry preferred
• ISTQB Certification preferred

Closing date: 24 June 2022

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We are pleased to announce the position of an Engineer-Fixed Service Assurance in the Service Management within the Technology Division. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Senior Manager, Service Assurance, the position holder will be responsible for reporting and driving accountability of various Fixed Services

Job Responsibilities

• Drive adoption and develop KPIs in the Fixed domain Home, Enterprise
• Drive adoption and lead KPI performance development of new growth areas e.g. IOT, Fixed Wireless Access via both 5G and 4G. 
• Lead automation efforts for Fixed Services KPIs via Power BI, Tableau.
• Formulate and drive plans geared towards achievement of superior service experience on all Fixed Services platform.
• Create service assurance strategy aimed at being fit for the future in line with Digital telco strategy
• Analytical data driven information and strategy recommendation, documentation and presentation
• Create Fixed service assurance strategy aimed at being fit for the future in line with Digital telco strategy
• Fixed Services benchmarking via either crowd souring or an appointed partner
• Create a customer experience roadmap for all Fixed services
• Perform Fixed Network Quality like Node/Interface utilization/stability while documenting degradation and following up to resolution
• Analysis of other Fixed customers touchpoint e.g. Call center demand, NPS verbatim drawing actionable insights to resolve the outliers.

Qualifications - External

• Degree in /computer science/IT/Engineering/Business related.
• Highly analytical skill
• Strong business acumen and mindset
• 1year experience in Fixed/Enterprise environment
• Ability to persuade stakeholders and to champion effective techniques through delivery
• Ability to drive initiatives without any formal authority in an ambiguous environment

Closing date: 24 June 2022

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We are pleased to announce the position of a Change Management Engineer – IT and Agile Delivery in the Service Management within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Reporting to the Senior Manager, Service Delivery and Governance Manager, the position holder will be responsible for driving agile change management adoption across the organization

 Job Responsibilities

• Governance of all IT and Agile delivery changes
• Participate in the Agile Quarterly Business reviews.
• End to End review of all change related incidents, rollbacks, and emergency changes.
• Responsible for Agile change management maturity
• Follow-up on escalations from Digital IT and Agile teams
• Development and documentation of agile change management process and policies.
• End to End Follow through with all post implementation review action points
• Participate in projects related to optimization of services and systems in the Digital IT Domains
• Drive automation of agile change management workflows.
• End to end architecture review of all digital IT and Agile products and services
• Knowledge transfer- Job rotation to develop and retain a high performing team with clear objectives and career development plans.
• Support implementation of a Configuration Management Database (CMDB).

Qualifications - External

• Honors Degree in Engineering/Computer Science/Information Technology
• ITIL 4 Foundation certification
• SCRUM Foundation certification
• Experience in Robotic Process Automation
• Experience in Report Dashboarding and Automation
• Experience in DevOps, Pipelining, Continuous Integration and Deployment
• 1-2 years of experience in Telco or Digital Service Provider environment
• Good report writing skills (High level and Technical)
• Good communication skills
• Good project management skills

Closing date: 24 June 2022

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Reporting to the Record to Report Team Lead, the individual is responsible for completeness, accuracy and timeliness of preparation of the general ledger and the associated reporting requirements in accordance with Safaricom policies and International Accounting Standards

The R2R Analyst is also expected to deliver services as defined in the Service Level Agreement (SLA) /KPI’s applicable for the role.

Job Responsibilities

• Preparation and posting of journal entries for Safaricom and its subsidiaries
• Collaborate with team leader in ensuring data integrity and preparing financial information
• Managing accruals for expenses and amortization of prepaid expenses and maintaining balance schedule for the same
• Complying with Month End closing requirements and deadlines
• Ensuring there are no outstanding transactions that are not completed before closing
• Assist team leader in performing the periodic close of general ledger which includes maintaining the close schedule, scheduling of subsystem feeds and communicating to stakeholders when the monthly trial balance is finalized.
• Ensuring monthly checklists are completed without exception
• Performing analysis for expenses and revenues
• Preparation of periodic and ad hoc reports as requested by management
• Following adequate rules, policies, procedures and instructions
• Participating in R2R processes improvements/ projects to increase efficiencies in line with leading practices
• Assist in the coordination of internal and external audits and reviews.
• Perform revenue reconciliations and validation before posting
• Maintain balance sheet and Profit and Loss schedules
• Perform any other duty as assigned by the reporting authority.

Job Requirements               

• Bachelor’s Degree, preferably in Accounting or Finance - required
• 4+ years of professional experience in General Ledger including Intercompany, reconciliation, revenue and cost accounting
• General knowledge of accounting principles and IFRS required
• Experience in ERP Financial system preferably Oracle
• Good knowledge in excel and other analytic tools such as Power BI, Qlik Sense
• Familiarity with database querying languages such as SQL or Python - Good to have
• Recognized professional qualification CPA(K)/ACCA
• Pays keen attention to details
• Proper Understanding of internal control elements

Closing date: 27 June 2022

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Reporting to the Team Lead Infrastructure Operations & Security Remediations, the position holder shall implement and support Core IT infrastructure including the data centers, operating systems, servers, storage, SAN, backups, cloud computing, collocation, and collaboration systems such as email and Teams.

 Job Responsibilities

• Working with the product owner to groom the backlog and assign work to team members
• Promote Agile practices and ways of working, including the use of tools such as Jira & Confluence
• Responsible for maintaining and supporting high-performance, fault-tolerant, scalable and distributed Platforms in the Core Infrastructure Ecosystem
• Collaborating with the team and various stakeholders to identify technical problems, design solutions for them and help implement where required. This involves collaborating with both technical and non-technical staff
• Remediation of All Security,Compliance and Audit Issues within the entire Core Infrastructure
• Responsible for establishing and improving team processes and workflows to maximize efficiency and productivity of people and systems.
• Understanding of the technology stack in depth, including applications within and outside the Tribe

Qualifications - External

• Honors Degree in Engineering/Computer Science/Information Technology
• Must have technical / professional qualifications:
• BSc Degree in computer science, IT or engineering.
• 3+ years’ experience in infrastructure support and/or planning in an environment with mixed VMware and Redhat virtualization.
• 3+ Years’ Experience as Systems administrator, Network administrator or analyst in a multifaceted business environment with integrated/mixed windows and major UNIX/Linux server environment 
• System Administration Techniques – understanding OS Performance, Microsoft and UNIX/Linux enterprise hardware and storage
• Knowledge in SAN and NAS is desirable.
• Attention to details and analytical thinking
• Extensive knowledge of enterprise Linux Server Operating Systems such as RHEL/ CentOS, Ubuntu.
• Strong oral, written, interpersonal communication and leadership skills
• Certification in any of the following Systems and Network or related trainings is an added advantage
  • Cloud Technology Associate
  • Cloud Administrator
  • Cloud Developer
  • Cloud Security & Governance
  • Cloud Service Manager
  • Certified in Cloud Infrastructure and Services Associate (EMCCIS)
  • Cloud Architect,
  • Virtualized Infrastructure Specialist
  • Network certification e.g. CCNA,CCNP
  • UNIX/Linux certification
  • VMware certification e.g. VCP

Closing date: 27 June 2022

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Reporting to Technical Product Owner – SRE Squad. The Senior Service Reliability Engineer will be responsible for ensuring system availability, performance, efficiency, change management, monitoring, emergency response, security, and capacity planning.

Responsibilities

• Run the production environment by monitoring availability and taking a holistic view of system health
• Create sustainable systems by driving continuous improvement of the applications through chaos experiments, automation, ML/AIOPs and proactive alerting strategies
• Problem and Incident management – ensure level two and level three support and incidents are addressed within SLA
• Implement SRE frameworks and practices within the organization using the systems operations tool chain
• Strong familiarity with web servers and load balancing technologies
• Operational Excellence – ensure systems availability, performance, efficiency, change management, monitoring, emergency response, security, and capacity planning
• Stakeholder Engagement - engage the business teams and promoting a culture of participation and collaboration to enhance effective and informed decision making
• Define, measure, monitor and report key systems reliability performance indicators and escalate breaches and violations, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.
• Continually improve skills and competencies by proactively participating in various internal and external training opportunities and stretch assignments
• Research on new fit for future technologies and actively implement the viable solutions

Qualifications

• Bachelor’s Degree in Computer Science, Information Systems, Software Engineering, IT, or another related field
• More than 3 years of work experience in programming and /or systems analysis applying agile frameworks
• Experience working with agile methodologies, such as Scrum, Kanban, XP, LSD, and FDD
• Experience using code versioning & collaboration tools such as Git, Bitbucket
• Strong analytical and problem-solving skills
• Strong knowledge of software architecture principles
• Experience working with multiple programming and markup languages, such as HTML, CSS, JavaScript, Java, PHP, SQL, XML, JSON, YAML, and Python, and paradigms such as object-oriented-, even-driven-, procedural-, functional-, and declarative programming.
• Experience in Unix/Linux/AIX Operating System and application security technologies (e.g. SSL)
• Professional experience and knowledge of the telecommunications industry preferred
• Competency in system and application administration and practices preferred
• Individual thinker with the ability to identify and drive new uncharted solutions
• Ability and willingness to share knowledge with individuals with varying levels of experience
• A proactive approach to spotting problems, areas for improvement, and performance bottleneck

Closing date: 22 June 2022

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Reporting to the Team Lead Infrastructure Operations & Security Remediations, the position holder will be responsible for System support, monitoring and administration of Safaricom Linux/UNIX based servers, NAS/SAN Storage and SAN Directors.  This includes general system administration tasks, software and hardware support, system configuration, SAN management, backups, system monitoring, performance tuning, troubleshooting, skills transfer and customer management.  Configuration management and documentation.

 Job Responsibilities

• Incidents and problem resolution
  • Working in an agile environment and utilizing relevant tools such as Jira & Confluence.
  • Administering, configuring and troubleshooting servers based on UNIX/Linux and Virtualization. This includes response, problem resolution and escalation of server issues;
  • Administering, configuring and troubleshooting SAN/NAS storage systems and SAN directors. This includes storage LUN provisioning and Zoning.
• Service Excellence
  • Analysis of server/storage hardware and operating system software. This includes implementation of tactical service improvements, upgrades and system patching;
  • Systems Maintenance and SLA Support
  • Liaise with users, hardware and software vendors and internal systems owners to fine tune systems hardware and software for all systems;
• Backup and Recovery
  • Operations of backup tools and testing of disk and data recovery;
  • Provide solutions on all business systems. Prompt restoration of lost data for the business;
  • Backup, hardware and software assurance.
• Projects Implementation and Reporting
  • Technical support for assigned company initiatives and projects. Participation in feasibility studies and testing for new IT infrastructure components.
  • Maintenance of systems documentation and procedures.

Qualifications - External

• Honors Degree in Engineering/Computer Science/Information Technology
• Must have technical / professional qualifications:
• BSc Degree in computer science, IT or engineering.
• 3+ years’ experience in infrastructure support and/or planning in an environment with mixed VMware and Redhat virtualization.
• 3+ Years’ Experience as Systems administrator, Network administrator or analyst in a multifaceted business environment with integrated/mixed windows and major UNIX/Linux server environment 
• System Administration Techniques – understanding OS Performance, Microsoft and UNIX/Linux enterprise hardware and storage
• Knowledge in SAN and NAS is desirable.
• Attention to details and analytical thinking
• Extensive knowledge of enterprise Linux Server Operating Systems such as RHEL/ CentOS, Ubuntu.
• Strong oral, written, interpersonal communication and leadership skills
• Certification in any of the following Systems and Network or related trainings is an added advantage
  • Cloud Technology Associate
  • Cloud Administrator
  • Cloud Developer
  • Cloud Security & Governance
  • Cloud Service Manager
  • Certified in Cloud Infrastructure and Services Associate (EMCCIS)
  • Cloud Architect,
  • Virtualized Infrastructure Specialist
  • Network certification e.g. CCNA,CCNP
  • UNIX/Linux certification
  • VMware certification e.g. VCP

Closing date: 27 June 2022

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Reporting to the Senior Manager, Cyber Prevent and Defense, the successful candidate will support in day to day operations and maintenance of Cyber Security services to ensure high availability and support to the business. He /she will provide technical security expertise and 2nd level support to staff and teams to ensure the efficient use of services. He or she will be responsible for managing critical cyber security programs across the organization.

Key Responsibilities:

• Contribute to excellent standards of work to achieve cyber security strategy and roadmap.
• Implementation, management, compliance, and optimization of Cyber Security policies, baselines, standards, and processes in order to improve posture.
• Implementation, management and optimization of controls to mitigate cyber risks, and audit findings (Internal and External).
• Serve as the point of contact and escalation point for cyber security administration tasks: provisioning and deprovisioning, installation, maintenance, support, troubleshooting and incidents management in conjunction with the incident management team.
• Ensure management and maturity.
• Participate in change management, continuous improvement and documentations around cyber security processes and procedures.
• Ensure management and maturity of patching and vulnerability management program.
• Ensure coverage, adequacy and KPIs of endpoint security controls are met and continually approved.
• Ensure agreed support SLAs are met with respective cyber security vendors.
• Provide 2nd level support to staff and contractors for better experience.

QUALIFICATIONS

• Degree in Electrical Engineering/ Computer Science/Information Technology
• At least 1 Information Security Certification: e.g. CISSP/CISM/CISA/OSCP/CEH.
• IT Networking Certifications: CCNA/CCNP/CCIE (with a Security option) will be an added advantage.
• At least 2 years proven experience in IT Networks and/or Systems Administration.
• At least 2 years proven experience in implementing and administering cyber security solutions.
• At least 2 years proven experience with endpoint and network security solutions.
• Working knowledge of databases, web applications, big data, cloud /virtualization, microservices technologies.
• Analytical, problem-solving skills and customer focus.
• Good report writing and communication skills.

Closing date: 24 June 2022

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Reporting to Operational Excellence Manager- SRE, the Senior Reporting analyst will be responsible to build and reinforce the Agile mindset and to embed Agile principles in the Core Billing & BSS Tribe, measure and report on key stability and reliability performance indicators.

Key Responsibilities

• Assess and enhance Tribe agility and maturity-Own Agile maturity assessments and results; Provide agile training and capability for squad members to enhance their Agile capability development
• Core Billing & BSS Tribe Agile events scheduling and management: chapter boosts, releases and sprints review and planning, Quarterly Business review (QBR)
• Report on Tribe agile performance, identify areas of improvement and track these areas
• Provide daily/weekly/monthly Core Billing and BSS systems stability, reliability, and performance reports in a timely manner with data integrity
• Improve measurement and visibility of Key Performance Indicators (KPI).
• Core Billing and BSS department head count tracking
• CAPEX and OPEX Management for the department
• Ad hoc reports and requests

Quaifications

• Bachelor’s Degree in Information Systems, IT, or another related field
• More than 2 years of work experience in an agile environment as a scrum master/agile coach
• Deep understanding of agile software delivery and DevOps culture including extensive experience in agile methodologies such as Scrum and Kanban
• Extensive experience with JIRA / Confluence and remote collaboration tools e.g. Mural/Miro
• Strong analytical and reporting skills: MS Excel, PowerPoint, PowerBI
• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
• Strong initiative and sense of leadership, experience leading teams and enabling change
• Agile Certifications, preferably Scrum.org (Professional Scrum Master, Professional Product Owner, Professional Scrum Developer) or Scrum Alliance (Certified Scrum Master or Certified Product Owner) or PMI (PMI ACP)

Closing date: 22 June 2022