Careers at CDL Human Resource

Role Overview

• We are looking for a hands-on and structured Operations Manager to lead our Nairobi operations. This role requires someone who can lead a team, solve problems effectively, build clear processes, and simplify complex operations while ensuring smooth daily execution.The role extends beyond the Kenya market and involves managing international suppliers and clients, as well as coordinating with shipping lines, transporters, and 3PL partners around the globe.

Key Responsibilities

• Supervise, lead, and support the operations team on a daily basis
• Manage workload, ensure proper coverage, and drive team accountability
• Act as the main point of contact for operational issues and resolve them efficiently
• Lead cross-functional coordination with internal departments (trading, treasury, trade finance…) to design, align, and implement efficient operational processes
• Ensure processes are clearly communicated, understood, and consistently applied across teams
• Act as a bridge between teams and management, ensuring smooth communication, alignment, and execution
• Design and implement clear, structured processes; continuously simplify and improve workflows
• Oversee shipment execution end-to-end (containers, trucking, bulk & breakbulk)
• Coordinate with international suppliers, clients, and various service providers.
• Ensure accurate system updates, documentation, and payment follow-ups.
• Ensure strong and consistent use of operational systems to support accurate execution, reporting, and process control
• Monitor stock movements, reconciliations, and operational controls
• Ensure compliance with local (Kenya) and international regulations
• Train, guide, and develop the team to improve performance and clarity
• Proactively identify issues and implement sustainable, long-term solution

Requirements

• Degree in Logistics,International Relations,Commerce or Trade
• Excellent communications skills, spoken and written.
• Very strong system and IT capability & experience
• 3–5 years’ experience in operations with proven leadership experience. Supply chain, logistics, multi-commodity experience helpful.
• Proven leadership experience (team supervision / management)
• Strong problem-solving skills with a hands-on approach
• Ability to create clear processes and drive their implementation across teams
• Strong ability to work with systems, understand operational workflows, and use system data to improve process efficiency and control.
• Experience with international logistics and multi-country operations.
• Familiarity with shipping lines, 3PLs, and transport coordination.
• Knowledge of local and international regulations.
• Experience in stock management and operational controls.
• Strong ability to communicate and influence across different levels and departments.
• Highly organized with strong attention to detail
• Familiarity in Trade Finance,Banking,Supply Chain,Systems is an added advantage

Profile

• Structured, proactive, and solution-oriented
• Strong leader with a hands-on mindset
• Able to drive alignment across teams and ensure execution
• Clear, confident communicator across all levels
• High sense of ownership and accountability
• Comfortable working in a fast-paced, international environment

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Job Purpose

• The Production Manager will provide strategic and hands-on leadership across production, maintenance, engineering, utilities and technical operations within a high-volume beverage and plastics manufacturing environment. The role will be responsible for maximizing production efficiency, equipment reliability, product quality, cost control and team performance.
• This is a senior, hands-on, floor-present leadership role demanding deep technical mastery of automated Krones filling lines, PET preform and cap moulding operations, and the full spectrum of mechanical, electrical, automation, and quality systems.

Key Responsibilities

• Lead end-to-end production operations, including production planning, scheduling, line performance, material availability and production targets.
• Drive production efficiency, equipment availability and waste reduction, targeting high operational performance and minimal unplanned downtime.
• Oversee PET beverage production and plastics manufacturing, including preform and closure production.
• Lead maintenance and engineering activities, ensuring preventive and predictive maintenance programs are effectively implemented.
• Troubleshoot and resolve mechanical, electrical, automation, pneumatic and production equipment issues.
• Monitor production KPIs including efficiency, downtime, yield, wastage, quality and production plan adherence.
• Ensure compliance with food safety, quality, occupational health and safety standards and applicable regulatory requirements.
• Manage production materials and inventory to minimize stock-outs, wastage and excess inventory.
• Drive cost reduction, continuous improvement and operational excellence initiatives across the plant.
• Lead and develop a multi-disciplinary production and technical team, promoting accountability, skills development and a strong safety culture.
• Support new product development, equipment commissioning, plant expansion and process improvement projects.
• Prepare and review production, maintenance and operational performance reports for senior management.

Qualifications & Experience

Education & Background

• Bachelor's Degree in Mechanical, Electrical, or Industrial Engineering (or closely related field).
• An MBA or specialisation in Supply Chain / Operations Management is a significant advantage.

Experience Required

• 12-15+ years of total manufacturing experience, with a minimum of 5 years in a senior production leadership role in a Beverage and Plastics/Packaging plant.
• Hands-on, proven experience operating and troubleshooting Krones filling and packaging lines (Contiform, Modulfill, Checkmat, Linajet, or equivalent).
• Direct operational experience on KraussMaffei and/or Netstal injection moulding machines for PET preforms and closures.
• Strong working knowledge of Nitrogen-based Hot Fill PET juice processing - dissolved oxygen control, fill temperature, nitrogen dosing, and vacuum integrity.
• Advanced proficiency in SAP (PP, MM, PM modules) and production data analytics within an ERP/MES-driven plant environment.

Benefits: 

• Accommodation | Transport | Medical | Telecom | Work Permit | 28 days leave with airfare (once in 2 years). Family accommodation after 1 year subject to satisfactory performance.

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JOB PURPOSE

• The Senior Exports Supervisor is responsible for supervising the day-to-day export operations, ensuring efficient service delivery, regulatory compliance, operational excellence, and high customer satisfaction. The role coordinates export activities, supports business development initiatives, monitors team performance, and ensures timely execution of all export processes in line with company standards and customer expectations.

Duties:

Operational Supervision

• Supervise daily export operations to ensure timely execution of customer requirements.
• Coordinate documentation, customs clearance, shipping, transport, and warehouse activities.
• Monitor operational KPIs and implement corrective actions where required.
• Escalate operational risks and service issues promptly.

Client Service & Relationship Management

• Maintain strong relationships with existing clients and ensure service excellence.
• Resolve customer concerns within agreed service levels.
• Conduct client service reviews and support customer retention initiatives.
• Support tariff reviews and implementation.

Regulatory & Compliance

• Ensure compliance with customs regulations, KRA requirements, and company procedures.
• Coordinate submission of bond returns and statutory documentation.
• Support internal and external audits.
• Ensure documentation accuracy and process compliance.

Reporting & Performance Monitoring

• Prepare daily, weekly, and monthly operational reports.
• Monitor departmental KPIs and productivity.
• Analyse operational trends and recommend improvements.
• Maintain accurate operational records.

Business Development Support

• Support the identification of new business opportunities.
• Prepare quotations and operational proposals.
• Participate in customer visits where required.
• Support implementation of new customer accounts.

Team Leadership

• Supervise, coach and develop the exports team.
• Allocate work and monitor productivity.
• Conduct performance discussions and provide continuous feedback.
• Identify training needs and support capability development.
• Drive adherence to company policies and operational standards.

Continuous Improvement

• Identify opportunities to improve efficiency and reduce operational costs.
• Champion process improvement initiatives.
• Support implementation of operational excellence projects.

​​​​​​​Qualifications

• Bachelor’s degree in International Business, Logistics, Supply Chain, or a related field.

Experience

• 8+ years of experience in export operations.
• 3+ years managing a team at a supervisory level.

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JOB PURPOSE

• To lead and manage the Company's transport operations by ensuring the efficient planning, allocation, execution and monitoring of transport activities while optimizing fleet utilization, managing transporter relationships, ensuring regulatory compliance, controlling transport costs and delivering exceptional customer service in line with operational and commercial objectives.

Key Responsibilities

Transport Operations Management

• Lead the planning, coordination and execution of all transport operations to ensure timely cargo movement and service delivery.
• Develop transport schedules, allocate resources and monitor execution to maximize fleet utilization and operational efficiency.
• Ensure daily transport activities are executed in accordance with customer requirements and operational priorities.
• Monitor operational performance and implement corrective actions to resolve delays and service disruptions.

Transport Planning & Fleet Optimization

• Optimize truck allocation, route planning and transporter utilization to improve operational efficiency and reduce transport costs.
• Monitor transporter performance, equipment availability and capacity planning to meet customer demand.
• Ensure effective planning of loading schedules, departures and delivery timelines.

Transporter & Vendor Management

• Develop and maintain strategic relationships with transport service providers to ensure reliable and cost-effective transport solutions.
• Evaluate transporter performance against agreed service levels and contractual obligations.
• Support transporter onboarding, qualification and performance improvement initiatives.
• Participate in rate negotiations to improve transport cost competitiveness.

Customs & Regulatory Compliance

• Ensure compliance with all transport-related customs documentation and statutory requirements, including T1s, Exit Notes, T812 documentation and transit regulations.
• Monitor changes in customs regulations and implement operational changes where required.
• Ensure transport documentation is processed accurately and within required timelines.

Customer Service & Operational Coordination

• Coordinate closely with Commercial, Customer Service, Customs and Warehouse teams to ensure seamless transport execution.
• Ensure customer queries, transport exceptions and operational issues are resolved promptly.
• Maintain proactive communication with customers regarding shipment status and delivery performance.

Performance Reporting & Cost Management

• Prepare and present daily, weekly and monthly transport performance reports.
• Monitor transport costs, transporter buying rates and operational KPIs to identify improvement opportunities.
• Analyse operational performance trends and recommend initiatives that improve efficiency, profitability and customer satisfaction.

Leadership & Continuous Improvement

• Lead, coach and develop the transport team to achieve operational excellence.
• Conduct performance reviews and ensure individual objectives align with departmental goals.
• Promote continuous improvement initiatives that enhance productivity, compliance and service delivery.
• Foster a culture of accountability, teamwork and operational discipline.

Qualifications

• Bachelor's Degree in Logistics, Supply Chain Management, Transport Management, Business Administration or a related field.
• Minimum 5–7 years' experience in transport or logistics operations, with at least 3 years in a supervisory or management role.
• Strong understanding of clearing & forwarding, customs procedures and regional transit operations.
• Working knowledge of KRA, KPA, URA and regional customs systems.
• ERP and transport management system experience is highly desirable.