Careers at Living Goods

Purpose of the Role:
The Program Excellence Officer (PEO) plays a central role in coordinating, implementing, and monitoring Living Goods’ Technical Assistance (TA) model within an assigned county. The PEO ensures the delivery of high-quality, data-driven, and government-aligned technical support to strengthen community health systems. The position works closely with the County Health Management Team (CHMT) and other partners to institutionalize TA interventions, promote performance management, and build sustainable capacity for effective service delivery.

• High performance (Achievement of KPIs)
• Quality standards
• Institutionalization of PM best practices- rigorous target setting, accountable supervision, effective cascade training through PCNs, effective data use by the County (at all levels) for decision making, County Digital capacity
• Documentation and Knowledge management
• County commitment and ownership (Champions)

Roles and Responsibilities:

Program Coordination & Implementation (30%)

• Coordinate day-to-day implementation of Living Goods’ TA model activities in the assigned county, ensuring alignment with County and MOH priorities.
• Lead development, execution, and tracking of county-level TA workplans, ensuring timely delivery of trainings, supervision activities, review meetings, and other planned interventions.
• Monitor progress of county-level Improvement Operational Plans (IOPs), identify bottlenecks, and escalate issues requiring higher-level support.
• Facilitate cross-functional coordination with digital health, MEAL, technical, and finance teams to ensure cohesive delivery of TA activities.
• Influence adoption and institutionalization of supervision frameworks and support implementation of innovative solutions that strengthen county health systems.

Technical Assistance & Capacity Strengthening (20%)

• Strengthen CHMT and SCHMT capacity in supervision, data use, planning, budgeting, and performance management practices.
• Provide hands-on mentorship to county and sub-county teams, promoting evidence-based decision-making and continuous learning.
• Coordinate county and sub-county review forums, ensuring integration of data insights, digital tools, and adaptive management.
• Collaborate with Digital Health teams to enhance effective use of eCHIS and other systems for monitoring and reporting.
• Document and disseminate lessons learned, innovations, and success stories to inform ongoing program improvement.

Partnership & Stakeholder Engagement (15%)

• Serve as the focal liaison between Living Goods and the County Department of Health, maintaining strong communication and collaborative relationships.
• Represent Living Goods in county-level TWGs, planning meetings, and coordination platforms, ensuring alignment within the broader county health ecosystem.
• Support advocacy efforts with county leadership (CEC Health, Directors, CHMTs) to advance domestic financing, policy adoption, and institutionalization of community health priorities.
• Ensure visibility, credibility, and integration of Living Goods’ TA inputs within county-led structures and processes.

Data, Monitoring & Learning (20%)

• Ensure timely, accurate collection, validation, and reporting of performance data in collaboration with MEAL and data teams.
• Lead monthly data review meetings, learning sessions, and performance discussions at county and sub-county levels.
• Facilitate data quality audits (DQAs), track implementation of recommendations, and ensure findings inform IOP updates.
• Promote effective use of dashboards (eCHIS, DHIS2, AfyaBI) to drive evidence-based decision-making and continuous performance improvement.

Operations, Finance & Administration (5%)

• Support operational, financial, and administrative planning for county-level TA implementation in partnership with Finance and Operations teams.
• Ensure prudent use of resources and full compliance with Living Goods’ financial, operational, and procurement policies.
• Monitor partner and vendor engagements to ensure timely, quality delivery and accountability.
• Coordinate logistics for trainings, supervision visits, review meetings, and other field activities.

Risk Management & Compliance (10%)

• Identify and report emerging operational, political, security, or implementation risks, and propose proactive mitigation measures.
• Ensure adherence to safeguarding, PSEAH, anti-fraud, and data protection standards in all county operations.
• Anticipate risks associated with political transitions (including the 2027 elections) and support counties to maintain program continuity.
• Strengthen county ownership and reduce dependency by embedding TA practices, tools, and systems into county structures for long-term sustainability.

Qualifications & Experience:

• Bachelor’s degree in relevant field
• A minimum of 7 years relevant experience, with supervisory skills
• Strong coordination and project management skills.
• Analytical and data interpretation abilities.
• Relationship-building and partnership management.
• Problem-solving and adaptive learning.
• Integrity, accountability, and results orientation.
• Strong written and oral communication skills.

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The Opportunity:

• The Technical Assistance (TA) Performance Management provides day-to-day technical oversight and coordination for performance management across three assigned sub-counties. The role ensures that Living Goods’ TA model is effectively embedded within the County Health System by strengthening data quality, accountability, and supervision structures at both county and sub-county levels. The TA Performance Manager also drives data-informed decision-making, supports implementation of Improvement Operational Plans (IOPs), and builds the capacity of CHMT and SCHMT teams for sustainable community health service delivery.

Roles and Responsibilities:
TA Performance Management & Supervision (20%)

• Support the adoption and institutionalization of supervision and performance management frameworks at the sub-county level, ensuring alignment with government-led structures.
• Coordinate the development, tracking, and routine review of Improvement Operational Plans (IOPs) to address performance gaps and guide adaptive management.
• Facilitate joint supervision and review processes with CHMTs and SCHMTs, including supervision visits and county/sub-county performance review meetings, to monitor service delivery, strengthen data use, and integrate Living Goods’ TA approaches within existing systems.

Data Quality, Learning & Evidence Use (30%)

• Strengthen data quality and reporting by ensuring accurate, timely submissions across e-CHIS, DHIS2, and AfyaBI; leading regular DQAs and validation exercises with CHMTs; and refining e-CHIS workflows to close functionality gaps and improve user experience.
• Analyze county and sub-county performance data to identify trends, bottlenecks, and opportunities for improvement, and use these insights to inform decision-making and adaptive management.
• Promote learning and documentation by facilitating data-driven learning sessions and supporting the development of success stories, case studies, and lessons learned to guide continuous program improvement.

Capacity Strengthening & Coaching (30%)

• Strengthen the capacity of CHMTs, SCHMTs, and CHAs through targeted training, mentorship, and technical coaching on data-driven performance management, planning, reporting, and supervision processes.
• Support the rollout and effective use of digital tools and performance dashboards, ensuring teams can interpret and apply community health indicators for improved decision-making.
• Promote a culture of accountability, continuous improvement, and peer learning across the county to enhance ownership and sustain high-quality service delivery.

Coordination & Stakeholder Engagement (10%)

• Strengthen risk management and accountability by identifying operational, political, and systemic risks that may affect performance delivery and proposing mitigation measures.
• Represent Living Goods in county-level technical forums and performance review platforms, fostering collaboration and ensuring visibility of TA efforts.
• Coordinate with implementing partners and stakeholders to promote complementarity, avoid duplication, and support cross-learning, exchange visits, and the rollout of innovative solutions across sub-counties

Risk Management (10%)

• Strengthen risk management and accountability by identifying operational, political, and systemic risks that may affect performance delivery and proposing mitigation measures.
• Ensure compliance with Living Goods’ safeguarding, PSEAH, anti-fraud, and governance standards, integrating these practices into county-level systems.
• Monitor and report on challenges affecting TA delivery, including data inconsistencies, coordination bottlenecks, and other issues requiring timely escalation or resolution

Qualifications and Competencies:
Essential Qualifications, Experience & Attributes:

• Bachelor’s degree in Community health, health systems strengthening, public health
• A minimum of 7 years relevant experience.
• Facilitation & Coaching
• Relationship Management & Diplomacy
• Communication & Influence
• Systems Thinking & Problem Solving
• Change Management
• Cultural & Political Awareness

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The Opportunity:

• The RDHSO provides technical capacity strengthening for the government-led implementation of Community Health Digital transformation. This includes supporting Digital Health service delivery within the assigned regions and offering Technical Assistance (TA) to Sub-national heath teams (County and Sub-County) to strengthen support systems for users of community health digital solutions.

Roles and Responsibilities:
Capacity Strengthening and Technical Assistance (TA) (30%)

• Support counties to establish or strengthen existing digital health governance structures such as steering committees, technical working groups, and digital oversight forums, ensuring digital transformation is embedded within existing health system structures.
• Train, coach and mentor government staff to enable them to effectively implement, maintain and support community health digital systems
• Review existing digital health policies, standards, and operational procedures and make recommendations for improvement to ensure alignment with national digital health and ICT frameworks
• Support development of digital health governance and leadership structures with clear roles and responsibilities
• Support development and dissemination of digital job aids, user guides, and troubleshooting manuals to enhance system ownership and user proficiency.
• Facilitate peer learning sessions and promote continuous knowledge sharing across counties.

Coordination, Reporting, and Stakeholder Engagement (15%)

• Participate in County and Sub-County Health Management Team meetings, technical working groups, and review forums to strengthen government structures in addressing digital health issues and challenges.
• Collaborate with partners to align county and national digital health priorities and implementation plans.
• Develop weekly technical support reports summarizing progress, issues, and capacity-building activities.
• Create awareness and drive adoption of national digital health standards, policies, and guidelines.

Data Quality and System Performance Monitoring (10%)

• Support counties in monitoring synching rates of end user devices to ensure timely data availability for performance management and reporting
• Support counties to establish processes for regular data verification and quality reviews by CHMT and Sub County teams
• Document and share key system performance issues and resolutions to build institutional knowledge.
• Promote data use for decision-making at all levels of government in support of service delivery and performance management.
• Contribute to development of regional digital performance dashboards to track progress and gaps.

Change, Incident and Problem Management (25%)

• Provide Technical Assistance to counties in developing and implementing procedures for controlled rollout of Digital Health Solution updates, configurations, and patches
• Support the county to develop an incident management process for identifying, responding to, and resolving unplanned interruptions to services to restore normal operations as quickly as possible and minimize impact to service delivery
• Support the county to develop and maintain incident logs and known-error documentation to build a knowledge management repository.
• Support the county to develop problem management processes for identifying, analyzing, and resolving the root causes of digital incidents to prevent their recurrence.
• Facilitate root cause analysis sessions for recurring system or data-related issues.

Device and Asset Management (10%)

• Support implementation of government ICT asset management, maintenance and disposal guidelines.
• Support county to setup and drive adoption of a centralized asset registry to track government-issued community health devices including repairs and replacements
• Provide training to government staff on troubleshooting and fixing of basic device issues and escalation to service provider.
• Train counties on device lifecycle management, including reassignments, security controls, and ensuring user accountability.
• Promote sustainable practices for device security, connectivity, and maintenance within government systems.

Innovation and Continuous Improvement (10%)

• Identify opportunities for process automation, user support improvement, or performance optimization.
• Share feedback and insights with counties for ongoing improvement of Digital Health Solutions.
• Support pilot testing and rollout of new functionalities and modules
• Support the county to report feedback and recommend necessary changes based on conducted UATs and Digital Health Systems performance.
• Work within government structures to implement and set up of new systems and applications within the designated regions

Qualifications and Competencies:
Essential Qualifications, Experience & Attributes:

• Bachelor’s degree Informatics, Computer Science, or related field
• Relevant technical certifications preferred

Competencies

• Systems Thinking: Understands how digital health systems, community health structures, data flows, governance processes, and user support functions connect, and uses this understanding to identify interdependencies, risks, and improvement opportunities.
• Strategic Thinking: Translates digital health priorities into practical regional support approaches, anticipates implementation risks, and aligns activities with county and national health system priorities.
• Stakeholder Management: Builds and maintains productive relationships with county and sub-county health teams, government counterparts, partners, and internal teams to support alignment and shared ownership of digital health implementation.
• Facilitation: Plans and facilitates trainings, technical working groups, review meetings, root cause analysis sessions, and peer learning forums that promote participation, learning, and problem solving.
• Data Analysis: Reviews system performance, synchronization, service delivery, and data quality indicators; interprets trends and gaps; prepares clear reports; and supports evidence-based decision-making.
• Work Planning: Plans, prioritizes, and tracks activities across assigned counties; breaks down tasks into clear actions; manages competing priorities; follows through on commitments; and reports progress in a timely manner.