Jobs at CloudFactory

As a Project Tracking Specialist, you will be principally responsible for ensuring that the department’s project tracking tools (primarily ClickUp) are set up so that the project’s/program’s deliverable(s) will meet the needs of the Delivery Leadership team. You will need to develop a sound knowledge of ClickUp whilst possessing the tenacity to research topics, coupled with strong analytical skills to optimize the usage and value from ClickUp. You will use your expertise to improve the efficiency and performance of the tool by creating solutions and identifying gaps. You will serve as the internal tooling expert for the entire Delivery department for ClickUp, whilst also acting as the main point of contact for all issues relating to ClickUp. If you love implementation and are able to handle multiple projects, while simplifying complexities and managing relationships, this is the role for you.

This role reports to the Director of Delivery Services

Responsibilities:

• Define procedures, standards, and best practices for the use of a project tracking tool
• Support those defined processes and policies and communicate the contexts in which the rules, processes, and policies are applied
• Create processes to measure objectives, performance levels, and the progression of tasks
• Understand requisite knowledge that underlies effective decision-making and is able to describe where anomalies may occur based on the gathered requirements.
• Training internal users and creating documentation for the project tracking tool
• Create dashboards, reports, permission sets, automation, and custom workflows
• Help ensure data is accurate, up to date, and tracking
• Act as the “go-to” person within a department or function for questions and problems on the project tracking tool. Not only answer how things are done, but why
• Provide input for the design and construction of test cases within the project tracking tool and scenarios whilst validating executed test results
• Test the product(s) and service(s) towards the end of the project/program UAT, using and evaluating it for accuracy, usability and providing feedback to the wider team
• Understand the larger technical landscape of the business and see where integrations may be applicable then help maintain them.
• Identify opportunities for implementing more efficient processes and systems across our teams and collaborating with key people in different functions to realize their implementation.
• Coordinate information flow and knowledge management within the team, thus supporting the creation of a vision of our communication culture and implementing it. Draft key internal and external communications based on high-level input (team updates, company all-hands, etc)
• Overall setup and responsibility for setting up the project tracking process within ClickUp

Requirements

• 5+ years of professional experience working with complex requirements, coordinating complex cross-functional projects, ideally within a leading startup or scaleup.
• Proven background in breaking down complex problems and presenting data-informed solutions.
• Strong organizational & planning skills
• Extensive knowledge of implementing workflows, process builders, custom features, and creating reports/dashboards within a specific tool.
• Previous experience of being a Subject Matter Expert of a tool (ideally a project management tool)
• Highly driven self-starter and ability to deal with ambiguity
• Excellent written and verbal communication. You speak clearly and effectively and understand how to articulate your ideas in a visual way.
• Strong prioritization skills - structured, clear thinker and can break your ideas down into digestible blocks.
• Quick learner and when necessary can self educate on complex topics
• Extreme ownership and highly reliable in delivery and communication.
• Any knowledge of custom scripts, debugging and front end coding would be an advantage

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The Role:

Are you a bright, energetic and curious type, who wants to make a difference in this world? We are looking to hire a Sourcing Assistant with experience in targeted and high-volume sourcing activities that will attract qualified CloudWorkers for hundreds of active projects. You are innovative in executing sourcing techniques while being mindful of conventional strategies that will accomplish our objectives. This is a role for a person who is passionate about finding the right people and guiding them closer to meaningful work.This role reports to the Sourcing Manager.

The Responsibilities:

• Post and update recruitment marketing materials such as job advertisements or engagement posts on various sourcing channels such as employment websites and social media platforms.
• Communicate with all applicants on the platform to keep them engaged and assist in completing the application process within the prescribed timelines.
• Respond to tickets assigned to Workforce Recruitment on inquiries regarding registration, document verification, orientation courses, and other employment requirements.
• Verify IDs and work documents submitted by applicants during the registration process.
• Interact with candidates on online platforms to answer queries and cultivate relationships.

Requirements

The Experience and Skills:

• At least 1-year of recruiting-related experience in high-volume and multi-location hiring setup.
• Understanding of global labor practices.
• Experience with various web-based Applicant Tracking Systems and HR databases.
• Familiar with productivity tools such as Google Workspace, Microsoft Office, ClickUp, Slack, Zoom, and other similar programs.
• Fluent verbal and written English communication skills.
• Excellent organizational and time management skills.
• Strong analytical skills with the ability to understand, process, and document information
• High EQ (emotional intelligence) and CQ (cultural intelligence).

The Fit:

• You resolve to own up to commitments and promises you have made by taking responsibility for the outcomes of your own actions and decisions and successfully transforming effort into results.
• You work effectively and inclusively with a range of people, both within and outside of the team.
• You show courage and confidence when giving feedback, clearly and skillfully – but humbly, thoughtfully, and gently.
• You demonstrate the ability to analyze and understand data and information quickly. Uses information, insights, and knowledge in a structured way to identify options, make recommendations, and work towards resolving challenges.
• You demonstrate determination, resourcefulness, and purpose to deliver the best results for the organization.
• You consistently lead by example, act with integrity, impartiality and independence, balancing personal and organizational needs.
• You proactively invest the time to build and maintain rich authentic relationships with others at work.

Benefits

• Great Mission and Culture
• Meaningful Work
• Growth Opportunities
• Market Competitive Salary
• Health and Medical
• Group Life Insurance