Jobs at Fairmont Hotels & Resorts

To supervise and coordinate the cleaning, maintenance, and presentation of all public areas of the hotel, ensuring the highest standards of cleanliness, safety, and guest satisfaction are consistently achieved.

Operational Responsibilities

Supervise daily cleaning activities in all public areas, including:

• Lobby and reception areas
• Public guest washrooms
• Corridors and staircases
• Restaurants and bars
• Meeting rooms and banquet areas
• Entrances and exterior walkways
• Spa, Gym and Kids Club
• Conduct regular inspections to ensure cleanliness standards are maintained.
• Assign duties and monitor staff performance throughout the shift.
• Coordinate deep-cleaning schedules for carpets, upholstery, walls, windows, and hard floors.
• Ensure public areas are always guest-ready and presentable.
• Follow up on all maintenance issues and report defects promptly.
• Monitor and maintain cleanliness during conferences, meetings, and special events.

Staff Supervision

• Prepare daily work schedules and assignments.
• Train, coach, and motivate public area attendants.
• Ensure all team members comply with housekeeping SOPs.
• Monitor grooming standards and departmental appearance.
• Conduct on-the-job training and performance follow-up.

Inventory & Equipment Control

• Monitor usage of cleaning chemicals and supplies.
• Ensure proper handling and storage of chemicals according to safety guidelines.
• Maintain inventory of public area supplies and equipment.
• Report damaged or missing equipment immediately.
• Assist in controlling departmental expenses.

Health, Safety & Security

• Ensure compliance with hotel safety and sanitation standards.
• Maintain safe working practices at all times.
• Ensure wet-floor signage and other safety measures are in place.
• Report accidents, incidents, and hazards promptly.
• Ensure proper key control and security procedures are followed.

Guest Service

• Consistently provide professional, friendly, and engaging service.
• Respond promptly to guest requests and concerns.
• Handle guest complaints relating to cleanliness professionally and efficiently.
• Work closely with Front Office, Engineering, Security, and Food & Beverage departments to enhance guest satisfaction.

Qualifications

• Diploma or Degree in Business Administration, Hospitality Management, or related field
• At least 2–3 years’ experience in housekeeping operations, preferably in a luxury hotel environment
• Experience in a luxury hotel environment is an added advantage.
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Ability to multitask and work under pressure
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Additional Information

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.

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Job Description

Reporting to the Cluster Director of Finance & Business Support, responsibilities and essential job functions include but are not limited to the following:      

• Consistently offer professional, friendly and engaging service
• Lead and manage the accounting department and ensure all standards are followed
• Compile and analyse financial information to prepare financial statements, including monthly and annual reports
• Ensure financial records are maintained in compliance with accepted policies and procedures
• Ensure all financial reporting deadlines are met
• Ensure accurate and efficient monthly, quarterly and year-end close
• Establish and monitor the implementation and maintenance of accounting control procedures
• Balance operational, administrative and Colleague needs
• Continuously manage and support budget and forecast activities and assist Departmental Leaders as required
• Oversee the financial audit preparation and coordinate the audit process
• Ensure accurate and appropriate recording and analysis of revenues and expenses
• Analyse and advise on business operations including revenue and expenditure trends, financial commitments and future revenues
• Analyse financial information to recommend or develop efficient use of resources and procedures; provide strategic recommendations and maintain solutions to business and financial problems
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned

Qualifications

• Senior Leadership experience in accepted accounting practices and principles required
• Computer literate in Microsoft Windows applications and relevant computer applications required
• University/College degree in a related discipline required
• Excellent communication and organisational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable with exceptional attention to detail
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times