Openings at Q-Sourcing Servtec Group

DUTIES & RESPONSIBILITIES:

Maintenance Planning

• Prepare, schedule and report all maintenance activities in coordination with the store and internal stakeholders to ensure smooth operation
• Prepare team schedule to execute operation requirements on time
• Plan store assets periodical inspection in line with annual maintenance plans and agreement terms
• Prepare maintenance operating expenses & critical maintenance requirements for the management in coordination with the Finance team
• Prepare the store assets annual preventive maintenance plan and share with the function manager
• Implement energy reduction initiatives regularly and frequently

Maintenance Execution

• Liaises with vendors and suppliers regarding any maintenance activities which cannot be performed by the store team or country facilities team to ensure that the work is delivered as per the requirements and the agreed timeline
• Report any issues related to contractor’s performance for timely resolution and continuous improvements
• Manage the stock of maintenance consumables and critical spare parts to ensure its availability at all times
• Respond to incidents in a timely manner and take appropriate actions in case of emergencies when needed
• Distribute daily maintenance tasks across the reporting team in line with employee capabilities and knowledge
• Follow up with the facilities team the execution of preventive maintenance planning

Maintenance Communication

• Ensure that all documents related to maintenance and equipment activities are documented and updated as per internal guidelines
• Review, analyze and submit reports to management while recommending areas for improvement when required.

Human Capital Responsibilities

• Assist in implementation of the performance management process by setting objectives, monitoring performance, and provide constructive feedback and provide inputs to senior management
• Provide mentorship for the purpose of developing a continuous talent pipeline for key roles
• Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
• Develop and implement on the job-training for the team
• Provide inputs for the development of annual manpower plan

QUALIFICATIONS, EXPERIENCE AND SKILLS:

• Bachelor’s Degree in Electrical or Mechanical Engineering, Mechatronic knowledge is preferable
• 5+ years relevant experience in the area of Facility Management and Maintenance
• Excellent interpersonal and communication skills
• Strong initiative drive and sound organizational skills
• Highly organized with strong multitasking skills
• Good problem solving skills
• Good project management skills

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DUTIES & RESPONSIBILITIES:

Profit Maximization

• Monitor performance against the plan, taking appropriate action to maximize sales and profits and optimize stockholding.
• Identify new business opportunities to grow sales and profitability
• Deliver Cost-effective supply solutions to grow sales
• Communicate trading issues and forecasts with proposed actions to Management, Stations Managers / Dealers.
• Optimize shops’ revenue for the Company.

Range Building & Planning

• Evaluate market and customer information in order to define product range by segment taking into account the suppliers’ leader in the respective categories.
• Continuously monitor market activity through regular competitor shop visits in the area.
• Analyse, each station’s results by category; define and implement improvement actions in liaison with the Territory Manager.
• Agree and deliver promotional and marketing plans, optimizing sales and profits.
• Negotiates the Commercial and promotional activities and the related budgets with the shop Suppliers.
• Ensure optimal layout, Planogram, and merchandising for each shop.

Supplier Management

• Negotiate partnerships, build and maintain effective working relationships with Shops suppliers.
• Analyse suppliers’ delivery performance in conjunction with the station Manager/Dealer and take appropriate actions.
• Measure product performance against agreed quality standards and take necessary action with suppliers.

Inventory Management

• Manage intake of stocks in line with agreed stock levels, avoiding excess inventory and shortages.
• Plan availability schedules for new and continuity products.
• Monitor and manage the availability of stock by;
• Ensuring planned launch and replenishment dates are met through product planning
• Managing in-store stock levels to optimize stocking.
• By managing the FIFO aspect in the shop to avoid expiries.

Team Management

• Ensure effective communication at all levels including communicating the company’s strategy in addition to operational priorities
• Encourage an environment of open communication within the team and build effective cross-functional relationships.
• Ensure the team at the shop adheres to the set code of conduct and guidelines for Dressing, Customer Service, and House Keeping

Health & Safety, County Compliance

• Monitor and maintain compliance at all times with Health and Safety requirements as well as county licenses and permits.
• Ensure food safety and hygiene is respected; strict selection of suppliers for consistent product quality.

Competitor Evaluation

• Monthly competitor evaluation to check pricing and range offering in comparison with the nearby company shops.

Training & Onboarding

• Participate in the onboarding of new shop staff
• Responsible for training new shop dealers/managers
• Responsible for the assessment of shop staff performance.

Others

• Reporting. Prepare monthly Shops business progress reports.
• Maintenance- Ensure all the maintenance issues reported by the shops are handled to closure.
• Handover of premises- Ensure that the premise handover process is done in accordance with the signed agreement.
• Account opening- Timely opening of trading accounts for new partners and billing is in line with contractual terms contained in the license agreement/lease
• Security Deposit Refund-Timely refunding of partners’ security deposits on termination.
• Any other task assigned by management.

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Must be a holder of a bachelor’s degree in business or social science from a recognized university.
• A minimum of 3 years’ experience working in a retail environment.
• Good knowledge of Convenience shops or experience in supermarket business
• Strong leadership and customer management abilities.
• Excellent communication and interpersonal skills
• Team leader of high integrity.
• Good presentation and negotiation skills
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Analytic abilities and concern for financial performance.