QSSK-OG-SBM- Shops Business Manager at Q-Sourcing Servtec Group

DUTIES & RESPONSIBILITIES:

Profit Maximization

• Monitor performance against the plan, taking appropriate action to maximize sales and profits and optimize stockholding.
• Identify new business opportunities to grow sales and profitability
• Deliver Cost-effective supply solutions to grow sales
• Communicate trading issues and forecasts with proposed actions to Management, Stations Managers / Dealers.
• Optimize shops’ revenue for the Company.

Range Building & Planning

• Evaluate market and customer information in order to define product range by segment taking into account the suppliers’ leader in the respective categories.
• Continuously monitor market activity through regular competitor shop visits in the area.
• Analyse, each station’s results by category; define and implement improvement actions in liaison with the Territory Manager.
• Agree and deliver promotional and marketing plans, optimizing sales and profits.
• Negotiates the Commercial and promotional activities and the related budgets with the shop Suppliers.
• Ensure optimal layout, Planogram, and merchandising for each shop.

Supplier Management

• Negotiate partnerships, build and maintain effective working relationships with Shops suppliers.
• Analyse suppliers’ delivery performance in conjunction with the station Manager/Dealer and take appropriate actions.
• Measure product performance against agreed quality standards and take necessary action with suppliers.

Inventory Management

• Manage intake of stocks in line with agreed stock levels, avoiding excess inventory and shortages.
• Plan availability schedules for new and continuity products.
• Monitor and manage the availability of stock by;
• Ensuring planned launch and replenishment dates are met through product planning
• Managing in-store stock levels to optimize stocking.
• By managing the FIFO aspect in the shop to avoid expiries.

Team Management

• Ensure effective communication at all levels including communicating the company’s strategy in addition to operational priorities
• Encourage an environment of open communication within the team and build effective cross-functional relationships.
• Ensure the team at the shop adheres to the set code of conduct and guidelines for Dressing, Customer Service, and House Keeping

Health & Safety, County Compliance

• Monitor and maintain compliance at all times with Health and Safety requirements as well as county licenses and permits.
• Ensure food safety and hygiene is respected; strict selection of suppliers for consistent product quality.

Competitor Evaluation

• Monthly competitor evaluation to check pricing and range offering in comparison with the nearby company shops.

Training & Onboarding

• Participate in the onboarding of new shop staff
• Responsible for training new shop dealers/managers
• Responsible for the assessment of shop staff performance.

Others

• Reporting. Prepare monthly Shops business progress reports.
• Maintenance- Ensure all the maintenance issues reported by the shops are handled to closure.
• Handover of premises- Ensure that the premise handover process is done in accordance with the signed agreement.
• Account opening- Timely opening of trading accounts for new partners and billing is in line with contractual terms contained in the license agreement/lease
• Security Deposit Refund-Timely refunding of partners’ security deposits on termination.
• Any other task assigned by management.

QUALIFICATIONS, SKILLS, AND EXPERIENCE:

• Must be a holder of a bachelor’s degree in business or social science from a recognized university.
• A minimum of 3 years’ experience working in a retail environment.
• Good knowledge of Convenience shops or experience in supermarket business
• Strong leadership and customer management abilities.
• Excellent communication and interpersonal skills
• Team leader of high integrity.
• Good presentation and negotiation skills
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Analytic abilities and concern for financial performance.