Receptionist at Echo Network Africa

Job Summary 

• The Receptionist serves as the first point of contact, ensuring excellent customer service and public relations to set up positive interactions that reflect well on Echo Network Africa Foundation. 

Key Responsibilities 

• Receive and direct visitors while identifying and assisting with their specific needs 
• Answer calls, relay messages, and provide accurate information to callers and visitors 
• Maintain updated telephone directories and ensure the PABX system is maintained as per contract 
• Coordinate information flow across all departments and follow up on client queries or complaints 
• Promote the ENAF brand through efficient customer care 
• Provide general administrative and clerical support to staff 
• Receive, sort, and distribute incoming mail and deliveries 
• Assist with organizing meeting venues and maintain a clean, tidy reception area 
• Support travel bookings for management and staff 
• Coordinate services offered by different providers and manage visitor Gate Pass records 
• Support office security by reporting any suspicious activity 

Qualifications 

• Education: Diploma in Business Administration, Public Relations, or Customer Service 
• Professional Qualification: Diploma in Business Management or Administration 
• Experience: 2 years of experience in a busy front office 
• Technical Skills: Proficiency in MS office, social media platforms, and AI tools 
• Behavioral Skills: Team player, growth mindset, and strong negotiation and presentation skills