Jobs at Medecins Sans Frontieres (MSF)

The Regional Implementation Officer (RIO) is a Telemedicine services implementer, influencer, and ambassador. This position within the region sets them as the expert on local affairs and cultural specificities. They are able to speak with local staff in the local language(s) to ascertain the intimate needs and perspectives of a given project, bridging those needs with the wider service portfolio. The Regional Implementation Officer role creates an invaluable connection between the projects in their region and the Telemedicine Team in Canada to ensure services are accessible and functional across a broad spectrum of local contexts.
Key Responsibilities

• Oversee and manage implementation of core Telemedicine services as per policies and workflows.
• Act as an ambassador for the Telemedicine Program, promoting and increasing the usage of Telemedicine services across all sections in the region.
• Analyze Telemedicine usage and access trends within the region to sustain and maximize the use of Telemedicine.
• Provide insight into the unique needs of each project in the region to optimize Telemedicine services provided.

Job-Specific Competencies

• Implementation of Telemedicine services
• Oversee and carry out the end-to-end implementation of all Telemedicine services
• Contribute to capacity building and manage the implementation, training, and sustainment of Telemedicine services in the region
• Determine the best context-adaptive process to facilitate training and support with projects to ensure staff are receiving the full benefit of Telemedicine services
• Provide insight into any relevant initiatives or pilot projects ongoing in the region
• Update, organize and maintain all relevant project management documents
• Contribute to quality monitoring of the TM services in the respective region of intervention
• Ambassadorship to regional projects for Telemedicine services
• Provide context and insight into utility of Telemedicine services in the region to promote usage
• Present Telemedicine services to projects, monitor access and usage, and understand their limitations, barriers, and challenges to propose solutions
• Maintain a close connection with Canadian Telemedicine team members to stay informed of new developments, program updates, and skills
• Identify and propose areas of improvement and potential expansion or scale-up of Telemedicine services
• Contribute to development and expansion of regional pool of Telemedicine specialists by establishing partnerships with academic and/or other organizations
• Provide support, referrals, and scouting of potential recruitment of regional specialist talent
• Act as a representative of the Telemedicine Program during all Telemedicine activities in the region
• Coordination of development of Telemedicine services
• Provide feedback on regional issues relating to deployment, operations, scaling up, and unique local developments from the region to the Telemedicine team
• Monitor and analyze service utilization; use statistical analysis to explore user trends and to contribute for future strategic developments
• Prepare regional Telemedicine reports and perform consistent gap analysis and share information with global
• Telemedicine team members and the hosting MSF unit
• Support to the Telemedicine team upon need for various roles on an ad-hoc basis
• In case of need, translate (or ask for translation) for miscellaneous materials

Core Competencies

• A Commitment to MSF’s Principles; Acts towards the fulfilment of MSF’s Social Mission, Proficiency Level 1
• Cross-cultural Awareness; Demonstrates an integrating attitude, Proficiency Level 3
• Analytical Thinking; Identifies complex relationships, Proficiency Level 3
• Strategic Vision; Has an overview and links current actions with organizational objectives, Proficiency Level 2
• Behavior Flexibility; Facilitates and helps to bring about changes in others, Proficiency Level 3
• Stress Management; Understands other people’s stress, Proficiency Level 3
• Service Orientation; Anticipates clients’ needs, Proficiency Level 3

Knowledge and Experience

• Experience navigating expectations of multiple stakeholders
• Ability to present technical information accurately, clearly, and logically
• Experience operating in a highly independent environment
• Prior MSF/humanitarian experience
• Telemedicine prior experience
• Project Management basics
• Working with a multidisciplinary and multicultural team

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MAIN RESPONSIBILITIES

• Coordinate and maintain the Content Committee (approx. 10 volunteers) and Extended Content Committee (approx. 25 volunteers).
• Lead the topic selection process.
• Oversee and coordinate the practical organisation of the content of the event (sessions, oral presentations, “PaedTalks”, Live demos, Spotlight on, panel discussions and posters), delegating to the members of the Content Committee where possible.
• Contribute with their technical expertise and knowledge to the elaboration of the sessions of the event. 
• Ensure that the sessions respond to key MSF operational challenges and that the event remains project-orientated.  
• Ensure coherence between the different sessions and that the messages delivered during the sessions are aligned with the priorities of the MSF Paediatric Working Group. 
• Prepare the agenda of the days, together with the Project Coordinator.
• Identify and oversee activities taking place in the breaks (skills stations, booths etc.).
• Identify and oversee potential workshops, delegating to specific workshop facilitators for development of content.
• Identify relevant trainings in collaboration with the Paediatric Working Group and initiate contact with Learning Units, together with the Project Coordinator.
• Keep the Steering Committee updated on the progress of the content.  
• Foster an environment that generates innovation and stimulates discussion.
• Develop and solidify networks within MSF and with external organisations. 
• Network with other organisations working in the field of humanitarian paediatrics. 
• Contribute to developing a project engagement strategy for MSF Paediatric Staff.
• Strategise to improve abstract quality.

SPECIFIC TASKS

• Preparation for event cycle and planning.
• People management and networking.
• Abstract review process.
• Design of event agenda.
• Medical editing and revision (ideally supported by a medical editor).
• Publication and content processing.

SELECTION CRITERIA

• Background in paediatric care essential (Medical doctors/nurses or other medical or research profiles with specialization in Paediatrics).
• Experience in research or medical editing highly desirable.
• Minimum 2 years of MSF experience, ideally with coordination or HQ experience.
• Previous experience of leading and coordinating a team.
• Competence in facilitating workshops or trainings.
• Previous experience of managing content for a medical conference or similar is an advantage.
• Experience in Paediatric Days or other MSF scientific conference is an advantage.
• Fluency in English and French.

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As part of the ARHP team (Applied Reflection on Humanitarian Practice), the HUMANITARIAN AFFAIRS ADVISOR, contributes to MSF OCBA’s analysis and positioning on humanitarian crises and operational dilemmas primarily linked to operations under the responsibility of the OCBA Emergency Unit. The main objective of this position consists of supporting OCBA teams responding to emergencies with analysis, engagement, positioning, and advocacy on identified issues of concern. 
The HUMANITARIAN AFFAIRS ADVISOR also plays a significant role in monitoring contexts of interest and global trends that affect MSF's operational space in emergency response.

REPONSIBILITIES AND MAIN FUNCTIONS 

• Maintain an overview of humanitarian issues for contexts falling within the operational portfolio of the OCBA’s Emergency Unit, so to identify needs and specific challenges that should be overcome to improve the access of populations impacted by conflict / violence to essential services (e.g. attacks on health care, malnutrition causes, displacement consequences and conditions, gaps in humanitarian response, obstacles to vaccination).
• In line with the OCBA strategy and operational priorities, support selected missions within the EU’s portfolio (coordination and field teams) with sparring, analysis, and engaging to ensure timely positioning and advocacy on events/trends related to violence, humanitarian access, and health consequences. This would include the drafting of briefing papers, reports, talking points, advice and notes on framing specific challenges, etc.  
• Identify meaningful opportunities for MSF to share its medical humanitarian analysis. Generally, provide support for advocacy so to improve the situation of the affected population.
• Detect, analyze, and monitor the evolution of regional and global trends that may affect MSF's operational space in emergency response.
• Identify and monitor deteriorating contexts to understand the humanitarian situation and the specificities of the operational space in the event that an OCBA emergency response could be considered.
• Under the ARHP Head and agreed with DG, develop wider reflection processes (e.g. papers, workshops, exchanges) on specific thematic that are important for addressing humanitarian access challenges, situations of acute violence and IHL violations, and/or linked to humanitarian principles. This could include supporting field teams to understand fully the impact on access of criminalization of populations and anti-humanitarian narratives.
• Support with engagement strategies at country and regional level to develop further MSF networks.  Contribute to overall MSF efforts in making connections with influential networks to support maintaining and improving humanitarian access. Based on engagement strategies, assist to inform communication and other relevant strategies.
• Provide technical support to Humanitarian Affairs Officer/Advocacy Managers in the field and work closely with them to define priorities and ensure smooth implementation.
• Liaise with relevant Humanitarian Affairs colleagues in other sections and MSF global network, so to exchange and inform on key humanitarian issues and advocacy plans. 
• Maintain and build external contacts with NGOs, UN, think tanks, analysts, and other relevant organizations related to specific files. 

SELECTION CRITERIA 

• Academic background at Masters’ level (in a relevant subject such as social/political sciences, law, gender studies, protection).
• Strong writing skills and excellent research / analytical skills.
• Field humanitarian experience in contexts of conflict, displacement, resource-poor environments is essential.
• Good understanding of current humanitarian debates and dilemmas of modern humanitarian interventions.
• Proven experience supporting operational field teams to design and implement engagement/advocacy strategies to support humanitarian operations.
• Previous MSF experience is highly desirable.
• Bilingual French and English mandatory.
• Essential computer literacy (database design/analysis, MS package, and internet-based research).

Closing date: 13th of October 

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The MST Human Resources, Emergency Unit” plays a key role in addressing operational challenges within the EU portfolio from an HR perspective. This role is crucial in ensuring the effective implementation and monitoring of HR policies, strategies, procedures, and guidelines in the field, tailored to the local operational context. The HR Advisor Support provides guidance, support, and technical resources to assist mission teams in establishing and achieving their HR work plans. Additionally, the role collaborates with mission HR teams and cell members to ensure that all proposed HR actions during emergencies align with the operational plan.

MAIN RESPONSIBILITIES

Support the implementation of HR management process and monitoring in the mission:

• Improvements in local team performance, by enhancing leadership skills, fulfilling conditions, providing tangible aid in and tools/inducting new team members.
• Support on HR and administrative management of LHS (Implementation of policies, use of tools, mobility, training, etc.) 
• Support, guide and monitor the HRCo in the implementation of HR work plans ( i.e. staffing plan, learning plan and other action plans) at the mission level.
• Collaborate with field managers to ensure HR policies and procedures are consistently implemented across all locations.
• Monitor and ensure the timely HR reporting is submitted by missions for further analysis by REHUCO & other actors. 

Support in staffing and HR processes:

• Translate mission HR staffing requirements and plans to the HR Department, ensuring they align with operational and institutional priorities for appropriate resource placement by the Recruitment and Pool Management Unit.
• Follow up on field staff (identification of talented staff, follow-up, performance evaluation, career development, potential mobility. etc.) together with the HRCO.
• Collaborate with the rest of the cell and HR actors in updating and approving Job descriptions of field positions, based on generic job profiles. 
• Collaborate with HR Dep't in the assignment/placement of IMS to field positions as & when required.
• Carry out technical briefings and debriefings of HR professionals in the missions and identify individual learning needs.
• Ensure that HR teams receive technical and methodological information through briefings, specific sessions, etc.
• ensure all documents on the Mission book of OOkis are updated in collaboration with respective owners.
• Advises on the composition of the teams (size, expertise, diversity) as required.

Support in career management and L&D actions:

• In collaboration with stakeholders, outline the career management plan boost a common understanding of it, the awareness of the role each one plays, and ensure its implementation guided by OCBA career mgmt. policy. 
• Support HRCOs and L&D managers in spreading the knowledge of Staff development in in line with the HR-Ops strategic ambition.
• Support and follow up the missions in the implementation of coordination and activity managers positions that are planned to be covered by LHS anticipating measures of risk mitigation(if any) when required. 
• Together with the MCT and other cell members, support the development and implementation of individualized career development plans for employees. Help the team in setting achievable objectives and milestones for career progression.
• Support the mission team to design and implement career development programs, including mentoring, coaching, and other available support initiatives liaising with relevant actors in the HR Dep´t. 
• Contribute to promote and develop standardized approaches, processes, and tools related to staff development and career management.
• Develop and distribute career-related materials, guides, and tools.
• Collect and analyze data on career development initiatives' effectiveness and promote the accountability of all the actors involved.

Others

• Support or substitute HR Coordinators (HRCo) during the setup and scaling of emergency response programs in the field. 
• Manage HR and Administration of IMS (matching, organizing Briefing and Debriefing in cell, etc.) in liaison with get in with relevant actors as required.
• Be globally acquainted with all the projects as well as the current situation in each one of them.
• Consult support services for sparring and as technical content providers when needed.

SELECTION CRITERIA

• Bachelor's degree in Human Resources, or a related field.
• Proven experience in HR management, with a focus on field HR support and HR processes.
• Strong knowledge of employment laws and regulations.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in HR software and Microsoft Office Suite.
• Willingness to travel to field locations frequently. 
• Fluency in English and French.

Closing date: 13th of October