Regional Implementation Officer – Telemedicine Program at Medecins Sans Frontieres (MSF)

The Regional Implementation Officer (RIO) is a Telemedicine services implementer, influencer, and ambassador. This position within the region sets them as the expert on local affairs and cultural specificities. They are able to speak with local staff in the local language(s) to ascertain the intimate needs and perspectives of a given project, bridging those needs with the wider service portfolio. The Regional Implementation Officer role creates an invaluable connection between the projects in their region and the Telemedicine Team in Canada to ensure services are accessible and functional across a broad spectrum of local contexts.
Key Responsibilities

• Oversee and manage implementation of core Telemedicine services as per policies and workflows.
• Act as an ambassador for the Telemedicine Program, promoting and increasing the usage of Telemedicine services across all sections in the region.
• Analyze Telemedicine usage and access trends within the region to sustain and maximize the use of Telemedicine.
• Provide insight into the unique needs of each project in the region to optimize Telemedicine services provided.

Job-Specific Competencies

• Implementation of Telemedicine services
• Oversee and carry out the end-to-end implementation of all Telemedicine services
• Contribute to capacity building and manage the implementation, training, and sustainment of Telemedicine services in the region
• Determine the best context-adaptive process to facilitate training and support with projects to ensure staff are receiving the full benefit of Telemedicine services
• Provide insight into any relevant initiatives or pilot projects ongoing in the region
• Update, organize and maintain all relevant project management documents
• Contribute to quality monitoring of the TM services in the respective region of intervention
• Ambassadorship to regional projects for Telemedicine services
• Provide context and insight into utility of Telemedicine services in the region to promote usage
• Present Telemedicine services to projects, monitor access and usage, and understand their limitations, barriers, and challenges to propose solutions
• Maintain a close connection with Canadian Telemedicine team members to stay informed of new developments, program updates, and skills
• Identify and propose areas of improvement and potential expansion or scale-up of Telemedicine services
• Contribute to development and expansion of regional pool of Telemedicine specialists by establishing partnerships with academic and/or other organizations
• Provide support, referrals, and scouting of potential recruitment of regional specialist talent
• Act as a representative of the Telemedicine Program during all Telemedicine activities in the region
• Coordination of development of Telemedicine services
• Provide feedback on regional issues relating to deployment, operations, scaling up, and unique local developments from the region to the Telemedicine team
• Monitor and analyze service utilization; use statistical analysis to explore user trends and to contribute for future strategic developments
• Prepare regional Telemedicine reports and perform consistent gap analysis and share information with global
• Telemedicine team members and the hosting MSF unit
• Support to the Telemedicine team upon need for various roles on an ad-hoc basis
• In case of need, translate (or ask for translation) for miscellaneous materials

Core Competencies

• A Commitment to MSF’s Principles; Acts towards the fulfilment of MSF’s Social Mission, Proficiency Level 1
• Cross-cultural Awareness; Demonstrates an integrating attitude, Proficiency Level 3
• Analytical Thinking; Identifies complex relationships, Proficiency Level 3
• Strategic Vision; Has an overview and links current actions with organizational objectives, Proficiency Level 2
• Behavior Flexibility; Facilitates and helps to bring about changes in others, Proficiency Level 3
• Stress Management; Understands other people’s stress, Proficiency Level 3
• Service Orientation; Anticipates clients’ needs, Proficiency Level 3

Knowledge and Experience

• Experience navigating expectations of multiple stakeholders
• Ability to present technical information accurately, clearly, and logically
• Experience operating in a highly independent environment
• Prior MSF/humanitarian experience
• Telemedicine prior experience
• Project Management basics
• Working with a multidisciplinary and multicultural team