Vacancies at Peach Cars KE

Specifically, the Sales Associate-Private Seller at Peach can expect to undertake the below-listed tasks and activities: 

Build relationships with sellers and establish strong connections through personalized communication and successfully negotiate and close car sales. 

• Establish and maintain strong relationships with sellers through personalized communication. 
• Act as the primary point of contact, guiding sellers through the selling process.
• Understand the unique needs and preferences of individual sellers while addressing inquiries promptly to ensure a transparent selling experience.
• Manage the sales process from initial contact to closing the sale and ensure a smooth transition for the customer in line with company standard operating processes and policies.

Guide sellers through the selling process and act as their primary point of contact. 

• Provide step-by-step guidance tailored to meet the specific needs of sellers
• Address inquiries and offer personalized solutions throughout the selling journey. 

Support car sales transactions by assisting sellers in listing their vehicles effectively.

• Assist sellers in effectively listing their vehicles by providing pricing guidance based on current market trends. 
• Coordinate negotiations and closings to ensure accurate representation,  facilitating successful sales outcomes.

Enhance the seller experience and communication by clearly articulating the selling process.

• Clearly articulate the selling process, including terms and conditions, to ensure sellers fully understand what to expect.
• Educate sellers on platform features and benefits enhancing their overall selling experience.
• Handle seller concerns and disputes promptly and effectively to maintain satisfaction. 

Collaborate with internal teams to resolve any technical or operational issues that may affect sellers

• Work collaboratively with internal teams to resolve any technical or operational issues impacting sellers. 
• Provide regular reports on key performance indicators related to the vehicle selling process to track success and opportunities for improvement. 

Requirements

• Educational Background: A Bachelor’s degree in Business, Marketing, or a related field is preferred;
• Industry Experience: A minimum of 3 years of experience in automotive sales or a related field is preferred. However, a background in retail sales or customer experience can be beneficial for developing pertinent skills.
• Data Management: Proficiency in using CRM systems and other sales tools for tracking customer interactions and managing leads.
• Customer Relationship Management: Skills in building and maintaining strong customer relationships, including handling inquiries and complaints in a busy environment.
• Account Management: Proven experience in Account Management or Customer Success
• Communication Skills: Proficient in both verbal and written communication for effective customer interaction and the ability to present information clearly and persuasively to customers. 

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Specifically, the Inspector at Peach can expect to undertake the following tasks and activities: 

• Conduct comprehensive vehicle inspections, covering both mechanical and non-mechanical aspects, in collaboration with the Assistant Inspector.
• Review and validate inspection work, ensuring accuracy and consistency across both personal assessments and those completed by the Assistant Inspector.
• Accurately identify, diagnose, and document issues to ensure all findings are properly captured and reported.
• Process and interpret inspection data to produce clear, logical, and meaningful documentation.
• Perform detailed inspections with precision, maintaining high standards of quality and accuracy.
• Guide customers through inspection reports, ensuring findings and recommendations are clearly communicated and well understood.
• Facilitate and/or participate in internal training sessions to build team capability and knowledge.
• Contribute to continuous improvement initiatives, including research, development, and process enhancements within the inspection team.

Skills, Knowledge and Expertise

• Diploma or Certificate in Automotive Engineering, Mechanical Engineering, or related field. 
• Certification in Vehicle Inspection, Automotive Diagnostics, or Motor Vehicle Mechanics. 
• 3+ years in vehicle inspection, diagnostics, or repairs.
• Experienced in engine checks, transmission, brakes, suspension, electrical, bodywork, and interiors.
• Knowledge of vehicle pre-purchase and pre-repair inspection standards.
• Skilled in using Inspection tools, e.g., OBD and computerized diagnostic equipment.
• Proficient in manual checks and digital reporting systems.