Sales Roles at Stima Sacco

Key Responsibilities

• Drive sales and marketing of Shariah-compliant products through sales activations, campaigns, community outreach and other promotional initiatives.
• Educate members on Islamic financial solutions, savings and financing options to enhance product understanding and uptake.
• Cross-sell Sacco products and services to new and existing members to deepen member relationships and increase product uptake.
• Identify and develop emerging markets and member segments, particularly within Muslim communities, to support business growth.
• Support market research, member feedback and financial literacy initiatives to inform product and service improvements.
• Build and maintain strong, lasting member relationships while ensuring high standards of service delivery.
• Accurately capture member applications and related information in the CRM system and submit timely weekly and monthly sales and performance reports.
• Manage assigned member portfolios to ensure they remain active and adequately funded, including appropriate follow-up with members.
• Ensure all sales, onboarding and member engagement activities comply with Shariah principles, KYC, due diligence requirements and applicable Sacco policies and procedures, and undertake any other duties assigned from time to time.

Qualifications

• Diploma in a business-related field from a recognized institution.
• Bachelors Degree will be an added advantage
• At least three (3) years of relevant experience in sales, marketing, customer relationship management, banking or financial services.
• Demonstrated ability to prospect for new business, acquire and retain customers, achieve sales targets and build sustainable customer relationships.
• Training or certification in Islamic Banking and Finance will be an added advantage.
• Knowledge of Arabic will be an added advantage.
• Good understanding of sales and relationship management, customer acquisition, KYC and due diligence requirements, with knowledge of Shariah-compliant financial products and principles.

go to method of application »

Key Responsibilities

• Identify and pursue new business opportunities through prospecting, networking, referrals, cold calling, direct selling and other approved acquisition channels.
• Recruit and onboard new members by assessing their needs, recommending appropriate products and facilitating account opening and activation.
• Build, manage and maintain strong relationships with new and existing members to enhance retention, loyalty and business growth.
• Identify members’ financial needs and recommend appropriate products, services and financial solutions to deepen relationships and increase product uptake.
• Plan and participate in member education, sales activations, outreach programmes and product campaigns to increase awareness and generate business leads.
• Cross-sell and promote the Society’s products and services to both new and existing members to maximize business opportunities.
• Provide timely and professional support to members by responding to enquiries, resolving service issues and coordinating the resolution of complaints relating to assigned portfolios.
• Maintain accurate member and prospect information, monitor assigned portfolios, obtain member feedback and prepare periodic sales and performance reports.
• Ensure all member acquisition, onboarding and relationship management activities comply with KYC, due diligence requirements, applicable policies, procedures and regulatory requirements.

Qualifications

• Diploma in a business-related field from a recognized institution.
• Bachelors Degree will be an added advantage
• At least three (3) years of relevant experience in sales, marketing, customer relationship management, banking or financial services.
• Demonstrated ability to prospect for new business, acquire and retain customers, achieve sales targets and build sustainable customer relationships.
• Strong communication, interpersonal, negotiation and customer service skills, with the ability to effectively engage diverse member segments.
• Good numerical, analytical and report-writing skills, with the ability to monitor sales performance, maintain accurate records and prepare periodic reports.