Jobs at Swissport

Looking for a new challenge?

• If you are looking for a challenge in a rapid environment in the aviation services industry and are motivated to work in a multicultural company and a position that allows you to put your ideas into practice, this will be an excellent opportunity for you.
• Swissport is recruiting for the position of Security Agent based at Moi International Airport, Mombasa.
• The successful candidate will be responsible for ensuring that operational excellence is delivered without compromising on quality, safety and service delivery.

Main Responsibilities

• Aircraft Access Control: control access to the aircraft assuring that only authorized personnel enter the aircraft while on the ground.
• Aircraft Ramp Access Control: providing access control and safety oversight while aircraft is on the ground.
• Aircraft Search: meticulously searching all areas of the aircraft according to company and airline requirements and regulations to ensure the safety of passengers pre-departure. Ensure all aircraft recoveries have been handed over for recording and recovery purposes to the duty supervisor.
• Baggage Security: surveillance of baggage at sort area, Check-in, during escort and baggage/cargo in transit to ensure no baggage is tampered with, stolen or pilfered and nothing is put/introduced in the bags/cargo
• Catering Security: providing surveillance at the catering kitchen, searching all catering equipment, and ensuring that nothing is tampered with in transit from the facilities to aircraft.
• Passenger Verification: by providing exemplary customer service in airport terminal while making sure that all passengers have valid travel identification and are authorized to board flights.
• Secure loaded and unloaded baggage/cargo and providing escort in and out of the aircraft to various destinations.
• Comply with security regulations of customer aircrafts, passengers, and cargo.
• Adherence and compliance to all Standard Operating Procedures (Swissport & Carrier Specific).
• Safeguard and properly handle passenger luggage at the baggage sort area to minimize chances of pilferage and damage to passenger luggage.
• Monitor and screen all passengers/baggage using various methods including but not limited to x-ray, physical checks, body search to detect prohibited and dangerous items and make sure that safety is maintained.
• Keep surveillance over porters, cleaners and all service providers in our operations ensuring that proper checks have been conducted and all incidents reported to supervisor.
• Ensure proper documentation of flight clearance is done and submitted to customs and immigration within the stipulated timelines.
• Secure all company property as well as customer airline property entrusted to the Company ensuring that proper inventory has been maintained during and post flight.
• Follow all safety and security guidelines set out by Swissport.
• Always remain alert and vigilant while on duty reporting any incidents/concern areas to supervisor/HOD. ·
• Collect and share intelligence reports/information with supervisors/HOD.

Requirements

• Degree/Diploma in Business Related Course/ Certificate in Airport Operations/ Aviation Security / Customer Service
• Computer Literate
• N.Y.S or any security firm experience is an added advantage
• Integrity
• Interpersonal sensitivity
• Good communication skills
• Good judgement/observation/investigative skills
• Attention to detail
• Team player
• In possession of a valid police clearance certificate (issued within the last 12 months) or ready to apply for the same as required for successful engagement.

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• The successful candidate will be responsible for ensuring that operational excellence is delivered without compromising on quality, safety and service delivery.

MAIN RESPONSIBILITIES

Check in

• Prepare and clear check in counters pre and post flight with appropriate stationery and signage.
• Provide a welcome service to our passengers at check in, and at other customer service touch points and to assist in providing a pleasant customer experience.
• Verification of travel documentation and check in of departing passengers as per standard operating procedures.
• Assist customers during flight irregularities i.e. delays, cancellations or diverted flights, coordinating communication with affected passengers to ensure passenger experience remains positive.
• Maintain excellent customer service standards at all times.
• Provide relevant information to customer queries and provide solutions to issues which may impact the customer’s experience.

Document Verification

• Ensure document verification is carried out professionally to eliminate illegal travel, human trafficking and forgeries (counterfeit documents, imposters and basic errors) ·
• Undertake various training elements, as provided for by the organization, to ensure the required continuous learning & upskilling is maintained.
• Constantly monitor new changes in travel requirements, as applicable to document verification, and implement applicable ones in a timely manner.

Handling Baggage

• Checking and weighing passenger baggage, charging appropriate baggage fees and questioning passengers regarding their baggage items as per airline requirements.

Gate Service

• Counterchecking boarding pass, making announcements, ensuring that passengers are boarded efficiently.

Flight Control Operations ·

• Prepare all documentation in compliance with IATA and airline requirements.
• Ensure appropriate flight documentation is completed and filed.
• Flight setup and close out. · Compiling and submission of post flight messages.
• Completing airline-required gate operations for departing and arriving flights.
• Provide flight editing function to ensure that any required service requests are applied to individual passengers.
• Assist customers resolve any booking irregularities to ensure passenger experience remains positive.

REQUIREMENTS

• Diploma in Business Related Course/ Certificate in Airport Operations/ Customer Service
• Computer Literate
• Customer Service Oriented
• Integrity
• Interpersonal sensitivity
• Good communication skills
• Good judgement/observation/investigative skills
• Attention to detail
• In possession of a valid police clearance certificate (issued within the last 12 months) or ready to apply for the same as required for successful engagement.