Jobs at Accor

Job Description

• Assist to streamline the security program to safeguard the property.
• To safeguard guests, visitors, employees and the property when in the premises.
• Analyze the various problems confronting the Security Department & develop solutions.
• Design & develop techniques to prevent or minimize waste, theft or pilferage.
• Adhere to the Standard Operating Procedures & ensure the same by the security team.
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
• Assist to identify the major facilities and security equipment requirements for the department and the property.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure personnel & guest satisfaction.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department.
• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Submit Annual Security Operations & Capital budgets to the General Manager.
• Ensure to have a thorough knowledge of, the laws of arrest, search and seizure and with the investigation techniques in case of an inquiry.
• Constant supervision of the team members.
• Inspect the exhibits during conventions to ensure that, public safety and fire regulations are enforced.
• Coordinate operations with Team Leaders and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
• Ensure to offer special protection to VIPs and Government Dignitaries.
• Coordinate all investigations regarding theft or damage of property & personnel injury occurring within the premises with outside agencies & legal representatives.
• Ensure that Daily Activity Report reflects a true account of all security activities that take place during the day.
• Ensure to make clear and concise plans, while dealing with emergencies.
• Ensure that fire prevention and safety procedures are maintained in all areas of the hotel.
• Ensure that all security operations are in accordance with Standard Operating Procedures.
• Liaise with local Police, Fire Brigade and other Government agencies and maintain public relations with them to ensure their complete co-operation.
• To handle guest complaints pertaining to security.

Qualifications

• Bachelor of Arts in Criminology or related studies
• Minimum 3 years of relevant experience in a similar capacity
• Certificates in CPR, First Aid Management and Basic Fire Fighting
• No criminal record

Competencies

• Strong leadership, interpersonal and training skills
• Good communication skills
• Honest with a high level of integrity
• Ability to remain calm and react fast to situations
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

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Job Description

• As the Housekeeping Manager, you will lead the housekeeping team to set up operations, maintain the highest standards of cleanliness and presentation throughout our Hotel’s guestrooms and public spaces, ensuring a memorable experience for every guest.

Key Responsibilities:

• Strategic Management for Deep Cleaning: Develop meticulous schedules and maintain records for deep cleaning operations.
• Leading Cleanliness Excellence: Oversee guestrooms and public area cleanliness for top-notch guest comfort.
• Hire and train a team that works together with trust and takes responsibility to meet the goals of the department / Hotel.
• Maximizing Productivity: Monitor room cleaning productivity and optimize staff attendance for efficient operations.
• Collaborative Approach: Liaise with front office and maintenance to ensure seamless guest preparations.
• Resource Optimization: Drive cost efficiency through inventory management and contractor partnerships.
• Exceptional Guest Care: Respond promptly to guest concerns with personalized attention.
• Continuous Operational Enhancement: Identify and implement improvements for elevated service standards.
• Be pro-active in controlling costs being fully aware of forecasted business and targeted profitability whilst maintaining standards.
• To plan and organize regular departmental training for all employees, especially new employees, paying particular attention to efficiency, service standards, hygiene & grooming, diplomacy, job knowledge and skills.
• Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging transparent communication with other departments within the Hotel.
• Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards and manufacturer’s specifications.
• Control departmental operating expenses and labor costs, improving departmental revenues when possible. Monitor all labor and payroll costs.
• Keep control of daily financial reports, updating profit and loss for each month end.

Qualifications

• Degree in Hotel Management or related field.
• Minimum of 3 years in a similar role, preferably in a 4/5* hotel.
• Previous experience with pre-opening of a hotel is a big plus.
• Ability to multitask, work in a fast-paced environment, meet deadlines and have a high-level attention to detail.
• Demonstrated experience in hotel housekeeping management.