Latest Jobs at Family Bank Ltd

Job Purpose:

The purpose of the role is to build and sustain a rapport with SACCOS - Saving and Credit Cooperative Societies. The key responsibility being; customer acquisition, retention and income generation from the sales of the banks products.

Key Responsibilities:

• Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
• Ensure growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the focus institutions.
• Onboarding new clients, Identify and address customer needs, ensuring that the overall service provided is in line with customer expectations.
• Achieving Income generation target through the existing customers and recruitment into digital financial services.
• Keeping abreast of developments in the SACCOS environment both locally and internationally.
• Deposit mobilization with a focus on SACCOS
• Advisory to customers and guidance through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Prepare Customer sales coverage plans to ensure each relationship is managed according to the Bank’s customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
• Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are maintained.
• Manage existing relationships to deepen the relationship for Business Banking solutions.
• Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
• Adherence of all bank’s prescribed processes, standard operating procedures and Central Bank prudential requirements.
• Role Models the Brand and Corporate Values of the Bank both internally and externally.
• Any other official duties that may be allocated from time to time by management
• Any other official duties that may be allocated from time to time by management.

The Person:

The ideal candidate must possess the following:

Qualifications

• Bachelor’s degree in Commerce/Business related field.
• Strong presentation skill set.
• Good analytical skills.
• Highly effective communication and collaboration skills.
• High level of cooperation with others and is responsive to the bank’s and team’s needs.
• AMC/CFT training/knowledge.

Key Competencies and Attributes

Interpersonal:

• A clear understanding of the SACCOS operating environment.
• Demonstrated networks within the focus group – SACCOS
• Demonstrate the capability to build and maintain strong relationships.
• Good negotiation skills.
• Good listening skills.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others

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Job Purpose:

Assist the CISO in monitoring the Family Bank IT estate and ecosystem by proactively detecting cybersecurity events in a timely fashion in order to secure the bank’s assets from unauthorized access, loss or damage.

Key Responsibilities:

• Assist the CISO to gather, analyze and maintain a current enterprise-wide knowledge base of the Bank’s users, devices, applications and their relationships, including but not limited to: Software and hardware asset inventory; Network maps (including boundaries, traffic and data flow) Network utilization and performance data.
• Conduct security monitoring the Bank’s IT estate to identify anomalies in a timely fashion.
• Assist in implementing the institution’s cybersecurity program and enforcing the cybersecurity policy.
• Assist in entrenching and reinforcing of bank-wide cybersecurity awareness culture.
• Assist in the sustenance of the cybersecurity risk champions program.
• Assist the CISO to regularly update the Bank’s network architecture and data flow diagrams based on changes made by ICT.
• Regularly review and ensure all servers, routers, switches, firewalls and user PCs are up to date with the latest patches, antivirus.
• Conduct daily (as per work schedule) network monitoring to ensure only authorized traffic is allowed.
• On a regular basis carry out penetration tests and vulnerability assessments to ensure IT systems are secure and reports to CISO on significant trends and vulnerabilities.
• Champion resolution of issues raised on ICT audits, self-assessments on ICT, project and reputational risk.
• Assist to conduct root cause analysis on any risks exposures noted to ensure no repeat instances arise.
• Where applicable conduct new product system security assessments for potential exposures to risks.
• Continuously test disaster recovery and Business Continuity Plans (BCP) arrangements to ensure that the institution can continue to function and meet its regulatory obligations in the event of an unforeseen attack through cyber-crime.
• Detect, report, respond, contain and mitigate incidents that impair adequate data and infrastructure security.
• Assist to constantly assist to update the security systems to deal with new threats. This involves staying abreast of technology news, researching new antivirus technology and new safety protocols.
• Prepare daily dashboard on the anomalies noted cybersecurity event monitoring.
• Detect, report, respond, contain and mitigate incidents that impair adequate data and infrastructure security.
• Immediately report to the CISO on detected ICT and Information Security incidents.
• Follow up for closure of audit issues raised and aversion of repeat incidences.
• Ensure the bank’s compliance with data protection act of 2019 and prudential guidelines on cybersecurity and any other existing or emerging regulatory requirements.
• Attend MARCO and departmental meetings as may be required.
• HR Department Doc. IJA
• Assist in the evaluation and recommendation for tools and solutions that provide security functions.
• Any other official duties that may be allocated from time to time by management.

The Person:

The ideal candidate must possess the following:

Qualifications

• A Bachelor’s degree holder in Computer science, IT or related field.
• Experience in general IT operations such as system administration, IT support, Network administration, database administration etc.
• A good understanding of the relevant legislative requirements especially the Banking Act and Central Bank of Kenya (CBK) prudential guidelines.
• Experience in a financial institution will be an added advantage.
• Professional information security certification: CEH/CISM/CISA/CISSP/CCNA/CCNP will be an added advantage

Key Competencies and Attributes

Interpersonal:

• High level of integrity.
• Strong analytical capabilities and problem solving skills to interpret data and draw conclusions.
• Self-driven and willingness to work odd hours.
• Excellent project management and planning skills.
• Able to work with data to derive insightful reports and make recommendations
• Solution oriented.
• Strong people, communications and negotiation skills
• Self-starter, passionate and instrumental in ideas generation and execution
• Ability to train, motivate and develop staff

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Job Purpose:

The purpose of the role is to build and sustain a rapport with Institutions of Higher Learning (Universities, Technical and Vocational Education and Training- TVETs, Colleges). The key responsibility being; customer acquisition, retention and income generation from the sales of the banks products.

Key Responsibilities:

• Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
• Ensure growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the focus institutions.
• On boarding new clients, Identify and address customer needs, ensuring that the overall service provided is in line with customer expectations.
• Achieving Income generation target through the existing customers and recruitment into digital financial services.
• Keeping abreast of developments in the Institutions of Higher Learning environment both locally and internationally.
• Deposit mobilization with a focus on Institutions of Higher Learning
• Advisory to customers and guidance through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Prepare Customer sales coverage plans to ensure each relationship is managed according to the Bank’s customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
• Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are maintained.
• Manage existing relationships to deepen the relationship for Business Banking solutions.
• Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
• Adherence of all bank’s prescribed processes, standard operating procedures and Central Bank prudential requirements.
• Role Models the Brand and Corporate Values of the Bank both internally and externally.
• Any other official duties that may be allocated from time to time by management.

The Person:

The ideal candidate must possess the following:

Qualifications

• Bachelor’s degree in Commerce/Business related field.
• Strong presentation skill set.
• Good analytical skills.
• Highly effective communication and collaboration skills.
• High level of cooperation with others and is responsive to the bank’s and team’s needs.
• AMC/CFT training/knowledge.

Key Competencies and Attributes

Interpersonal:

• A clear understanding of the Institutions of Higher Learning operating environment.
• Demonstrated networks within the focus group – Institutions of Higher Learning
• Demonstrate the capability to build and maintain strong relationships.
• Good negotiation skills.
• Good listening skills.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others.

go to method of application »

Job Purpose:

The purpose of the role is to build and sustain a rapport with Churches and Religious Institutions. The key responsibility being; customer acquisition, retention and income generation from the sales of the banks products.

Key Responsibilities:

• Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
• Ensure growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the focus institutions.
• Onboarding new clients, Identify and address customer needs, ensuring that the overall service provided is in line with customer expectations.
• Achieving Income generation target through the existing customers and recruitment into digital financial services.
• Keeping abreast of developments in the Churches and Religious Institutions environment both locally and internationally.
• Deposit mobilization with a focus on Churches and Religious Institutions
• Advisory to customers and guidance through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Prepare Customer sales coverage plans to ensure each relationship is managed according to the Bank’s customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
• Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are maintained.
• Manage existing relationships to deepen the relationship for Business Banking solutions.
• Initiating and monitoring customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service.
• Adherence of all bank’s prescribed processes, standard operating procedures and Central Bank prudential requirements.
• Role Models the Brand and Corporate Values of the Bank both internally and externally
• Any other official duties that may be allocated from time to time by management.

The Person:

The ideal candidate must possess the following:

Qualifications

• Bachelor’s degree in Commerce/Business related field.
• Strong presentation skill set.
• Good analytical skills.
• Highly effective communication and collaboration skills.
• High level of cooperation with others and is responsive to the bank’s and team’s needs.
• AMC/CFT training/knowledge.

Key Competencies and Attributes

Interpersonal:

• A clear understanding of the Churches and Religious Institutions operating environment.
• Demonstrated networks within the focus group – Churches and Religious Institutions
• Demonstrate the capability to build and maintain strong relationships.
• Good negotiation skills.
• Good listening skills.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others.

go to method of application »

Job Purpose:

The purpose of the role is to build and manage rapport with Affluent Professionals & Professional bodies. The key responsibility being; customer acquisition, retention, deposit mobilization and income generation from the sales of the banks products.

Key Responsibilities:

BUSINESS DEVELOPMENT

• Ensuring proper systems are in place to effectively manage AML/CFT risk at your level.
• Management of ongoing relationships with existing professionals’ partners and clients and where relevant, leverage those relationships to greater collective impact.
• Managing Strategic partnerships agreements within the Professionals and Professionals bodies/firms
• Provide timely and accurate reporting of pipeline, strategic partnerships and management activities.
• Developing own strategy with clear action plans to ensure achievement of desired results.
• Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits.
• New client on boarding through the development and maintenance of a pipeline of prospective clients to ensure sustainable growth of the Portfolio.
• Identify and address assigned customer needs, ensuring that the overall service provided is in line with customer expectations and the terms of the service offer.
• Provide specialist information, guidance and advise to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction.
• Prepare Customer sales coverage plans to ensure each relationship is managed according to the Family Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential.
• Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors.
• Ensure great working relationship with team members for overall achievement of departmental goals
• Ensures that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated.
• Ensure adherence of all bank’s prescribed processes, standard operating procedures and central bank requirements.
• Role Models the Brand and Corporate Values of the Bank both internally and externally.
• Works as part of a team for the purpose of winning together.
• Any other official duties that may be allocated from time to time by management.

The Person:

The ideal candidate must possess the following:

Qualifications and Experience

• Bachelor’s degree in Commerce/Business related field.
• Have a minimum of 5 years working in the Banking Industry; with relevant experience in product knowledge and risk management with 2 years as a Liabilities Relationship Manager

Key Competencies and Attributes

• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
• Able to apply Financial knowledge and skills to achieve business goals
• Able to identify and minimize potential and inherent risks in banking
• Communicates effectively and is able to explain complex Business issues
• Track record of motivating, managing and developing individuals and teams to achieve results.
• Proficient in the use of Banking and office management systems.
• Upholds high standard of Professionalism, integrity and respect for others.

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Job Purpose:

The role is meant to enhance business revenue by identifying specific opportunities for offering Cash Management solutions covering collections, e-payments and liquidity management products to customers in partnership with relationship management teams and banking services. Own assigned products, manage them and the delivery of end to end allocated product objective including reporting financial and non-financial performance, enhancement of the products capabilities, future product strategies and oversight of risk and governance, implementation of the balance sheet strategy. Also to grow new to bank revenue and improve product/market penetration over the assigned portfolio of clients. To strengthen relationships with clients by positioning extraordinary value added products to their businesses based on their Cash Management solutions needs around collections, e-payments and liquidity management.

Key Responsibilities:

• Increase market penetration and share of wallet for identified clients to complete working capital maps for own portfolio of clients and ensure information is updated regularly and knowledge is applied in targeted sales activities
• Partner with relationship teams in account planning for identified accounts and ensure account plans contain appropriate information on wallet opportunities and strategy for solutions
• Identify opportunities for new/incremental business with bank clients and work with the relevant stakeholders to turn these opportunities into revenue for the bank
• Reviewing Cash Management revenue lines movement and raising any income leakage noted with finance teams
• Board presentation on any solution deviation
• Drive of digital channels to clients
• Manage CASA liquidity management through Cash Management solutions offered
• Understand the client’s ecosystem in terms of Transactional Banking, to create opportunities with their anchors-buyers-suppliers to benefit from the business chain.
• Create and own a cash pipeline from initiation to revenue realization. Own client RFP piece in relation to Transactional Banking.
• Monitor channel utilization on portfolio and liaise with implementation teams to drive utilization for the top and bottom clients in portfolio on a quarterly basis.
• Ensure overall attainment of all your Cash Management sales target in portfolio measured by closed deals. Ensure fees are collected accurately.
• Oversee prospect qualification, customer calls/negotiation, solution presentations and solution based proposals and implementation
• Consistently promote the bank’s channels and product capabilities
• Frequently review client’s satisfaction with solutions provided within the quarter as an after sales service check to strengthen relationship and contentment.
• Own follow up with implementation team for all customers who need integration and/or training based solutions in the best interest of the customer and the bank.
• Oversee team’s prospect qualification, customer calls/negotiation, solution presentations and solution based proposals and implementation to ensure quality onboards
• Maintain a detailed and an up-to-date knowledge of the bank’s comprehensive integrated channels capabilities and their application to client needs and use this knowledge in structuring solutions.
• Oversee development of a proactive customer requirement approach and creativity to develop innovative communication in order to penetrate and increase market share
• Drive new product development together with the relevant departments to completion. Sponsor launches of product enhancements, new products as required for cash. Work jointly with sales and marketing to develop collaterals for the market, communicate product launches, organize customer events and develop a sales campaign strategy to ensure that the new products meet planned volume and revenue targets.
• Establish a strategy that drives customer-centric view into Transaction banking with activities including but not limited to focus groups, customer surveys and voice of the customer
• Develop jointly with the sales team a local product and sales strategy to meet objectives in line with the Transaction Banking strategy
• Create awareness of deposit hierarchy and NFI movements
• Identify and mitigate operational, regulatory and business conduct risks relating to cash
• Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML/CFT policies & procedures
• Any other official duty that may be allocated by the line manager from time to time.

Qualifications

• Bachelor’s degree in business administration, finance or any other business related degree
• Master’s Degree in business is an added advantage.
• At least 5 years' experience in banking.
• More than 3 years in Cash Management products covering e-payments, collections and liquidity management.

Key Competencies and Attributes:

• Proven knowledge in all Transaction Banking products
• Ability to analyze Financial Statements
• Leadership skills and intrapreneurial skill
• Demonstrate strong interpersonal, communication and presentation skills.
• Outgoing with a positive and proactive approach
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy