Job Opportunities at Standard Chartered Bank Kenya

Roles and Responsibility
Strategy

• Responsible for team targets by driving profitable revenue and volume growth from the portfolio with a focus on deepening of existing customer relationships and cross sell thereby improving market and customer share of wallet with the Bank

Key Responsibilities:

• Portfolio growth
• Revenues growth
• Cost Management
• Service Excellence
• Operational Excellence and Compliance

Business

• Engaging and deepening activities
• In consultation with the BM/STM, draw up monthly plans for achieving new business and customer acquisition goals committed.
• To foster and deepen client relationship by providing regular market information updates and trend analysis on international equities, unit trust, bonds and other investment instruments and follow up calls / visits to assist them in their investment decisions.
• To conduct regular checks on market trends and competitors' programme offering and activities. This is to assist /initiate efforts to increase product differentiation and enhance attractiveness of programme.
• To plan, target and cross-sell integrated business financial services to Priority clients who are self-employed professionals and businessmen.
• Proactively engaging with the "Hidden Affluent" by having complete knowledge of the clients in terms of the profile & assets to create analytics-backed next best conversation
• Sound knowledge in Needs/Anchor products such as: Wealth & Mortgage, CASA, CC & etc.

To acquire from individual client referrals and actively engaging them during the first 3 months by:

• Meeting the client in person to discuss on advisory needs (once a month/quarter)
• Connect client with specialists
• Set up products holding
• Conduct/connect for periodic CDD
• Conduct fulfilment & activate

Supporting the client on any client-initiated needs by:

• Proactively reaching out to client for advice discussions
• Delivering on transactions, service requests, mobile/online training
• Updating CDD
• Managing Client's credit situation

Processes

• Refer most servicing activities to Client Servicing Managers (as and when request by clients)
• To recommend improvements in operational processes, procedures and products based on customer feedback to ensure constant enhancement of service levels and efficiency.
• To comply with all applicable money laundering prevention procedures and, in particular report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager.

Risk Management

• Ensure meeting clients requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.
• Read, understand and comply with all provisions of the Group Code of Conduct.
• Sound knowledge of all aspects of general banking, retail operations and credit operations
• Deposit and lending products / inspection and audit requirements, as applicable.
• Awareness of all the policies and procedures issued in relation to money laundering prevention.
• Ensure CDD compliance for all new to bank and existing customers.
• Ensure zero operational loss and effective complaint management.
• Report any suspicious transaction immediately to the supervising officer of Fraud Control
• Ensure strict compliance and responsible for achieving and maintaining satisfactory audit rating

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Kenya Affluent] to achieve the outcomes set out in the Bank's Conduct Principles.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Priority Wealth Specialist
• Branch Managers
• Priority Client Service Manager
• CDD

Our Ideal Candidate

• C.I.S.I Training Required.
• Relationship Management Trainings

Role Specific Technical Competencies

• Relationship Management Skills
• Effective understanding of client needs
• Superior knowledge of Investment Solutions
• Effective Communicator with Good interpersonal skills
• Experience in selling and servicing community clients is an added advantage

Unposting Date: 26/Jul/2023, 11:59:00 PM
 

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JOB SUMMARY

• Drive operational Excellence and Innovation through delivery of expense budget, stakeholder engagements and improved client experience
• Support achievement of loan impairment budget through management insurance claims, forbearance processing, timely client notices and vendor management
• Implement effective Collections Management with a view to optimize both the efficiency and effectiveness of Collections Operations.

RESPONSIBILITIES

• Supports the day -to-day collections of Retail products to ensure losses are minimised and recoveries maximised by the effective implementation of collections strategy.
• Supports the Collections team by provision of Collections MIS to manage portfolio and performance In addition to reviewing and analyzing trends and informing decisions related to the product Development Process
• Performs various Quality Assurance activities supporting collections performance and compliance. 
• Processing Debt Relief Plans and monitoring to prevent early delinquency
• Blocking and manual debits for collections and recoveries accounts
• Reviews processes within collections to identify risk and opportunities to streamline operations, improve service and minimise losses.
• Highlights and analyses credit failures to identify ways of improving the Credit Approval process for Retail Client accounts.
• Reconciliation of various Collections reports for maintenance of accurate data.
• Maintenance and prompt update of various collections trackers. 
• Handling, logging and tracking customer queries, instructions, complaints and CRB related queries.
• Management of insurance claims
• Processing regulatory and other client notices
• Vendor management, Invoice processing
• Legal, regulatory, economic and compliance 

Strategy

• Implement the global collections strategic framework within the country, AOB related to Collections

Business

• Drive opportunities/initiatives to achieve cost savings.

Processes

• Work closely with Country Collections leadership teams to identify and resolve operational issues and need by improving and standardizing processes.

People & Talent

• Completion of e learnings and trainings, coaching through credit mentorship programme, self-learning through discover learning portal. 

Risk Management

• Ensure Operational Risk issues are addressed and action plans on issues are executed within set action plan timelines, Management of all collections trackers, Engagement with stakeholders to ensure completion of assigned tasks and provide feedback. 

Governance

• Adhere to Group policy and Collection Process Standards and collections strategy. 

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• Collections & Recoveries 
• Technology & Operations Support 
• CPBB (Consumer, Private and Business Banking) Lending Operations
• Direct Channels-Branches, Call Centre, Credit Resolution Unit
• Credit Initiation Team 
• Policy Team
• Manager, Information Management & Forecasting
• Global Business Services (GBS)
• Bancassurance

External

• Lawyers
• Insurance Service Provider
• Collection system vendors
• Third party - lawyers, auctioneers, valuers

Other Responsibilities

• Adhoc requests from Country/regional head of collections
• Embed Here for good and Group’s brand and values in Collections [Kenya / Retail Credit / team]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

QUALIFICATIONS

• Graduate with minimum 1 year experience in Credit preferably, Credit operations or Debt Collection & Recovery.
• Operations experience 
• Credit skills
• Good negotiation and communication skills.
• Full knowledge of Retail products 
• Good Computer skills with knowledge of Credit MIS
• Basic Project management skills

Role Specific Technical Competencies

• Operations
• Stakeholder management
• Communication and interpersonal skills
• Planning and organisation skills in a highly multitasking
• Debt recovery

Unposting Date: 03/Aug/2023, 11:59:00 PM