Openings at Watu Credit

Core function of the role include:

System development

• Describing requirements for less complex development tasks
• Testing of more complex functionalities and scenarios
• Training company’s staff on systems usage, including preparing user manuals, presentations etc.
• Preparing data for launching new modules & features
• Communication with system users regarding system updates
• Analyze and recommend on new features usage by users, roles’ management.

Other Functions

• Troubleshoot and provide support to system users
• Administer price, dealership and promotions data and process bulk operations
• Administration of existing system users’ account
• Onboarding support to new hires
• Conduct data integrity checks and solve complex data integrity issues.
• Communication with system users, developers, and system admins to resolve urgent cases
• Maintaining documentation
• Prepare and provide data for internal and external audit exercises
• Represent the department in relevant internal and external forums

Minimum Requirements

Education and experience

• A bachelor's degree/ Diploma in IT or a related field
• At least two (2) years’ experience working with SQL/MySQL
• Minimum one (1) year experience in Software development and/or testing, customer care and/or leadership

Technical expertise required:

• SQL/MYSQL
• In-depth excel/google sheet knowledge
• Power Query (Preferred)

Desired Behavioral and leadership skills:

Behavioral skills:

• Ability to work independently and proactively
• Self-starter, target oriented
• Attention to details
• Constructive and logical thinking
• Team player and good communicator

People & Leadership Skills

• Must adhere to the company code of conduct
• Embraces, leads and embeds change
• Must actively demonstrate the values of company
• Must attend and participate in team meetings
• Clear Communication and active listening skills
• Strong Ethics and Standards

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Job Purpose:

Responsible for effective business operations by supporting and optimizing existing processes including scoping, designing, implementing new processes as per business needs. Also, support with general day-to-day requests, evaluation of current processes and coming up with solutions and operations.

Key Responsibilities:

• Engage business leaders on current processes, gaps, and anticipated changes.
• Promote stakeholders’ visibility of operational progress through dashboard creation.
• Drive interdepartmental efficiency through process mapping and identification of inefficiencies in the workflows.
• Support in re-designing the processes through coordinating of information and documentation of new processes and process flows.
• Assess and report on process cost implication to the business providing insights for process trainings and/or new process creation.
• Keep abreast of business trends in anticipation for new process creation and continuously analyze detailed datasets to prioritize and address risks/opportunities.
• Audit user access rights to various internal tools and oversee proper approvals and controls.
• Benchmark existing business processes in line with industry regulations and leverage comparative data to recommend improvements or provide insight into development of respective company policies.
• Leverage technological advancements to create various support tools in line companies needs

Knowledge, Skills and Experience Required:

Education & Experience:

• A bachelor's degree in a relevant field
• Minimum 3 years’ experience 
• Experience in business process management with an emphasis on process analysis, development, improvement and/or driving change
• Sound understanding of project management
• Good understanding of the principles of Total Quality Management

Technical:

• Practical experience with dashboards
• Proficiency with SQL
• Google Sheets knowledge
• Understanding of data preparation and data acquisition
• R, Python (preferred)
• Google Data Studio and Big Query (preferred)

Non-technical:

• Highly collaborative individual
• Attention to details
• Self-starter, target oriented
• Team player and good communicator

What We Offer:

• Be a part of an international, dynamic, and driven team that has set their aspirations high and works hard to achieve those.
• Opportunities to learn and grow together with us.
• Competitive compensation package.
• Health benefits.

go to method of application »

Job Purpose

• Support the development and maintenance of new and existing IT systems, applications, and related software, ensuring structure in design for a seamless user experience.  Steer development projects in line with departmental and company standards and guidelines.

Core function of the role include:

System development

• Describing requirements for less complex development tasks
• Testing of more complex functionalities and scenarios
• Training company’s staff on systems usage, including preparing user manuals, presentations etc.
• Preparing data for launching new modules & features
• Communication with system users regarding system updates
• Analyze and recommend on new features usage by users, roles’ management.

Other functions

• Troubleshoot and provide support to system users
• Administer price, dealership and promotions data and process bulk operations
• Administration of existing system users’ account
• Onboarding support to new hires
• Conduct data integrity checks and solve complex data integrity issues.
• Communication with system users, developers, and system admins to resolve urgent cases
• Maintaining documentation
• Prepare and provide data for internal and external audit exercises
• Represent the department in relevant internal and external forums

Minimum Requirements

Education and experience

• A bachelor's degree/ Diploma in IT or a related field
• At least two (2) years’ experience working with SQL/MySQL
• Minimum one (1) year experience in Software development and/or testing, customer care and/or leadership

Technical expertise required:

• SQL/MYSQL
• In-depth excel/google sheet knowledge
• Power Query (Preferred)
• Desired Behavioral and leadership skills:

Behavioral skills:

• Ability to work independently and proactively
• Self-starter, target oriented
• Attention to details
• Constructive and logical thinking
• Team player and good communicator

People & Leadership Skills

• Must adhere to the company code of conduct
• Embraces, leads and embeds change
• Must actively demonstrate the values of company
• Must attend and participate in team meetings
• Clear Communication and active listening skills
• Strong Ethics and Standards