System Development Officer at Watu Credit Limited

Job Purpose

• Support the development and maintenance of new and existing IT systems, applications, and related software, ensuring structure in design for a seamless user experience.  Steer development projects in line with departmental and company standards and guidelines.

Core function of the role include:

System development

• Describing requirements for less complex development tasks
• Testing of more complex functionalities and scenarios
• Training company’s staff on systems usage, including preparing user manuals, presentations etc.
• Preparing data for launching new modules & features
• Communication with system users regarding system updates
• Analyze and recommend on new features usage by users, roles’ management.

Other functions

• Troubleshoot and provide support to system users
• Administer price, dealership and promotions data and process bulk operations
• Administration of existing system users’ account
• Onboarding support to new hires
• Conduct data integrity checks and solve complex data integrity issues.
• Communication with system users, developers, and system admins to resolve urgent cases
• Maintaining documentation
• Prepare and provide data for internal and external audit exercises
• Represent the department in relevant internal and external forums

Minimum Requirements

Education and experience

• A bachelor's degree/ Diploma in IT or a related field
• At least two (2) years’ experience working with SQL/MySQL
• Minimum one (1) year experience in Software development and/or testing, customer care and/or leadership

Technical expertise required:

• SQL/MYSQL
• In-depth excel/google sheet knowledge
• Power Query (Preferred)
• Desired Behavioral and leadership skills:

Behavioral skills:

• Ability to work independently and proactively
• Self-starter, target oriented
• Attention to details
• Constructive and logical thinking
• Team player and good communicator

People & Leadership Skills

• Must adhere to the company code of conduct
• Embraces, leads and embeds change
• Must actively demonstrate the values of company
• Must attend and participate in team meetings
• Clear Communication and active listening skills
• Strong Ethics and Standards