Jobs at Canonical

• As a Linux System Engineer, you will maintain and integrate core components involved in the network stack of the Ubuntu Distribution. You will be discussing design with other team members, upstream projects, mentor less senior engineers and participate in code reviews and design reviews. You will also be working with other teams to ensure architecture decisions improve the overall performance and experience of Ubuntu.

Location: The Foundations team is based in EMEA and Americas time zones, from UTC+4 to UTC-8.
What your day will look like

• Collaborate proactively with a distributed team
• Shape software-define networking products for evolving data centre architectures to meet ever-increasing bandwidth, reliability, security, and interoperability demands
• Write high-quality, well-designed and well-documented software
• Debug issues and produce high-quality code to fix them
• Collaborate proactively with a globally distributed organisation
• Contribute to technical documentation to make it the best of its kind
• Display technical leadership internally, towards our partners, and in the open source communities
• Influence open-source projects and communities
• Shape innovative product strategies
• Work from home, with global travel twice a year for company events of up to two weeks duration

What we are looking for in you

• An exceptional academic track record from both high school and university
• Undergraduate degree in Computer Science or STEM, or a compelling narrative about your alternative path
• Drive and a track record of going above-and-beyond expectations
• Knowledge of networking: architecture, design, and protocols
• Deep understanding and passion for Linux networking, from kernel to user space
• Professional experience with computer networks, including virtual networks, distributed systems as well as understanding of hardware offloading technologies.
• Interest in systemd-networkd, NetworkManager, ModemManager, iwd, conman, bluez, iproute2, Open vSwitch, WireGuard and similar software components
• Fluency in at least one of Golang, C/C++, Rust or Python
• Professional written and spoken English
• Experience with Linux (Debian or Ubuntu preferred)
• Interest in packaging software for Debian and Ubuntu
• Excellent interpersonal skills, curiosity, flexibility, and accountability
• Passion, thoughtfulness, and self-motivation
• Excellent communication and presentation skills
• Result-oriented, with a personal drive to meet commitments
• Ability to travel twice a year, for company events up to two weeks each

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• The people who love this role are developers who like to solve customer problems through architecture, presentations and training.

Location: This role will be based remotely in the EMEA region.
What Your Day Will Look Like

• Work across the entire Linux stack, from kernel, networking, storage, to applications
• Work in Python to design and deliver open source code
• Architect cloud infrastructure solutions like OpenStack, Kubernetes, Ceph, Hadoop and Spark either On-Premises or in Public Cloud (AWS, Azure, Google Cloud)
• Coach and develop your colleagues where you have insights
• Grow a healthy, collaborative engineering culture in line with the company values
• Work from the comfort of your home
• Global travel up to 25% of time for internal and external events

What We Are Looking For In You

• University degree in Computer Science or related software engineering expertise
• You have sound knowledge of cloud computing concepts & technologies, such as Kubernetes, Openstack, AWS, GCP, Azure, Ceph, etc.
• You have practical knowledge of Linux and networking
• You have Intermediate to Advanced level of Python programming skills
• You are a dynamic person who loves to jump in new projects and interact with people
• You have a demonstrated drive for continual learning
• Excellent communication and presentation skills (English)
• You have great organisational skills and follow-up reliably on commitments
• (Optional) You speak a second language - French, German, Italian, Arabic or Spanish

What You'll Learn

• OpenStack and Kubernetes infrastructure
• Linux Ubuntu and networking knowledge
• Wide range of open source applications and skills
• Work directly with customers in a range of different businesses
• Real-life and hands-on exposure to a wide range of emerging technologies and tools

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• This role is a first step in the CSM organisation. Primarily focusing on the Tech segment, including the store customers, you will also have a the portfolio assigned. Ubuntu is chosen by thousands of new users every month. This is our responsibility to ensure the best user experience for them through problem solving, onboarding, enablement and value realisation, the all the way to success. Through collaborative problem solving and participation in campaign efforts, you will connect with a large range of users of Canonical' products and identify our future champions.

Location: This role will be based remotely worldwide.
What Your Day Will Look Like

• A strong focus on supporting customers by finding solutions to ticket requests.
• Enrich documentation about problem solving, Q&A, onboarding materials.
• Drive campaigns targeting multiple customers through digital touch-points and activities.
• Identify high potential as well as high risk customers from newly onboarded users or customers
• Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
• Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
• Engage with your portfolio of customers to ensure risk identification
• Collect feedback from customers and format them for review by the product team

What We Are Looking For In You

• Customer-facing experience
• An empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu in particular is a must
• Excellent presentation skills
• Strong organisational skills, ability to structure and constantly update documentation
• A team player capable of interacting with all departments internally

Additional Skills That You Might Also Bring

• Fluency in a language other than English