Vacancies at Pesapal

This is a full-time, on-site Technical Support Engineer (Integrations & Partnerships) role based in Nairobi County, Kenya. You will serve as the critical technical interface between Pesapal and our external ecosystem, including acquiring banks, mobile money platforms, and 3rd party switches.

The successful candidate will manage the "sanity check" phase of new integrations and provide Level 1 technical troubleshooting for existing connections. This role goes beyond standard support; it requires a hands-on engineer capable of performing basic server administration, monitoring system processes, and running scripts to ensure our payment rails remain robust and reliable. You will collaborate daily with technical teams at our partner banks and telcos to resolve bottlenecks and optimize service delivery.

Qualifications

• Technical Troubleshooting: Expertise in Level 1 troubleshooting techniques with a focus on API integrations and financial messaging.
• Systems Administration: Intermediate skills in basic server administration (Linux/Windows), including the ability to check server processes, manage services, and execute maintenance scripts.
• Integration Support: Experience performing sanity checks and validation for new system setups between multiple high-stakes technical partners.
• Analytical Skills: Strong problem-solving abilities to identify root causes in complex payment flows involving banks and switches.
• Communication: Effective professional communication skills, specifically the ability to translate technical issues when interfacing with partner banks' technical staff.
• Customer Excellence: A customer-focused mindset ensuring that internal and external stakeholders are updated promptly during support incidents.
• Industry Knowledge: A strong understanding of payment systems, mobile money (M-Pesa), or financial technology (ISO 8583, REST APIs) is highly advantageous.
• Education: Bachelors degree in Computer Science, Information Technology, or a related field.
• Experience: Previous experience in a technical support or systems integration role within the FinTech or Banking sector is preferred.

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We are looking for the most talented, young developers in the region. If you are a programmer and you love computing, Pesapal might be the place for you. Thriving at Pesapal requires the ability to work under pressure, the will and the dedication and the capacity to grow constantly, the ingenuity to develop unorthodox solutions—in a word, you must be able to think for yourself.

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Key Responsibilities:

Investor Communication & Engagement

• Develop and implement the companys investor relations strategy in alignment with corporate objectives.
• Serve as the primary point of contact for investors, analysts, and other financial stakeholders.
• Prepare and deliver investor presentations, quarterly and annual reports, and financial analysis to stakeholders

Financial Analysis & Reporting

• Build and maintain integrated financial models. Partner with finance and strategy teams on forecasts, budgets, and long-range plans
• Prepare analysis and recommendations to support strategic partnerships
• Analyze financial statements, operational metrics, and strategic initiatives to provide clear insights to investors.
• Monitor market trends, competitor performance, and shareholder sentiment, reporting insights to leadership.
• Collaborate with finance teams to ensure accuracy, consistency, and transparency of data shared externally.

Fundraising Management

• Develop a clear equity story linking strategy, unit economics, growth drivers, and risks
• Responsible for developing, writing, and implementing fund proposals.
• Tracking fund applications, facilitate fund efforts, including pre-approval compliance and internal reviews.
• Coordinating activities between funding agencies and company teams involved with the development and implementation of fund proposals.
• Support the full cycle of funds beginning from solicitation application review, and including pre-award assessments, monitoring/compliance visits and reporting, and close-out procedures

Shareholder and Board Relations

• Maintain an accurate shareholder register and investor contact database.
• Coordinate and manage information and meetings between board and company executives
• Ensure compliance with corporate governance standards and disclosure requirements.
• Support governance processes including annual general meetings and investor voting.

Qualifications:

• Bachelor's degree in finance, Economics, or a related field; MBA or relevant advanced degree preferred
• 4+ years of experience in investor relations, financial analysis & fundraising management.
• Strong financial modelling skills
• Strong understanding of financial statements, valuation methodologies, and capital markets.
• Excellent written and verbal communication skills, with a talent for storytelling.
• Proven ability to build and maintain relationships with investors and analysts.
• High level of professionalism, integrity, and confidentiality.